2024
Russian Prime Minister Mikhail Mishustin approved a strategy for digital transformation of the social sphere. Document
In April 2024, Prime Minister Mikhail Mishustin signed a decree approving an updated strategic direction in the field of digital transformation of the social sphere in Russia. The initiative is aimed at accelerating the processes of providing public services in the social sphere, using technologies for analyzing and processing big data for monitoring and forecasting in the labor market.
According to the press service of the government, the approved document involves the implementation of several projects. One of them is the Unified Digital Platform in the Social Sphere. It is assumed that it will include the project "Unified Contact Center for Interaction with Citizens," which provides mechanisms for feedback with people on issues of obtaining state and municipal social support measures. On the basis of the Unified Digital Platform in the social sphere, the Digital Social Assistant service is also planned to receive consultations by Russians around the clock.
Another draft strategy for the digital transformation of the social sphere of the Russian Federation is called the "Digital Labor Market." It will be created on the Work in Russia platform so that citizens can receive proactive support in finding work, make available tools for protecting labor rights, and will also provide authorities with the ability to analyze and predict the situation on the labor market.
In addition, it is reported about the creation of a digital platform in the field of comprehensive rehabilitation of disabled people and children with disabilities. This project, among other things, involves the development of mobile and web applications for the interaction of people with disabilities with specialists of medical and social expertise and employees of enterprises where technical rehabilitation tools are manufactured.
The Cabinet also stressed that the strategic directions of digital transformation of key sectors of the economy and social sphere are sectoral documents of strategic planning, which are developed by the government on behalf of the president. They are synchronized with current government programs and national projects and approved for the period up to 2030. To keep the documents relevant, once a year it is allowed to make changes to them.
The goals of the strategic direction, according to the document, are:
- optimization of the processes of providing citizens with social support measures, the provision of public services in the social sphere, pension provision, social insurance, social protection and social services of the population, medical and social expertise, labor and employment, cumulative changes in the models of providing public services in the social sphere and the appointment of social support measures to citizens;
- achievement of a high degree of digital maturity of the social sphere in the areas of comprehensive rehabilitation and habilitation of disabled people and children with disabilities for all categories of participants in the process by expanding the capabilities of existing and created information systems and platforms in the field of comprehensive rehabilitation of social protection of disabled people by implementing additional
- components with artificial intelligence, routing of the rehabilitation program for a disabled person with real-time information of the disabled person and his/her representative;
- the introduction of artificial intelligence technologies in the social sphere and the use of an automated system to assess operations for signs of fraud and prevent such actions committed in order to abuse social protection measures.
Government of the Russian Federation Order of April 5, 2024 No. 842-r
A digital register of mentors for stray children is being created in Russia
On March 19, 2024, a bill was submitted to the State Duma of the Russian Federation on the creation of a digital register of mentors for stray children. The document is aimed at ensuring preventive work with minors prone to deviant behavior. Read more here.
In the IT system of Ministry of Labour and Social Protection of the Russian Federation there was a failure. It could introduce confusion over the appointment of pensions
On March 18, 2024, it became known that a serious failure occurred in the IT system of the Russian Ministry of Labor, due to which employees of companies risk facing confusion when retiring early. Due to problems, the Unified All-Russian Reference and Information System for Labor Protection (EISOT) incorrectly displays some of the data on the results of special labor assessment and labor protection training that employers load into it. Read more here.
2023
Chernyshenko told how the digital transformation of the social sphere is taking place in Russia
On September 5, 2023, Deputy Prime Minister Dmitry Chernyshenko, speaking at one of the forums, spoke about the digitalization of the social sphere in Russia. According to him, these processes contribute to an increase in the satisfaction of Russian citizens with their lives by 10-30%.
 | Digital transformation of the social sphere is one of the priorities that is determined by the presidential decree on national development goals. Accelerated digitalization contributes to the development of smart cities - and, of course, the digitalization of regions has a significant impact on the comfort of life of citizens in the subjects, - said the Deputy Prime Minister of the Russian Federation. |  |
According to him, the average citizen saves 15-30 minutes on a trip in public transport for services, 8-15% reduces the incidence of the population.
| | Thanks to digital solutions, convenient and effective services are created. More than 100 million people already have personal accounts on the portal of public services, work has been completed to translate mass socially significant services into electronic form, "Chernyshenko said in early September 2023. | |
As part of the digitalization of the social sphere, more than 75 thousand socially significant objects are connected to the Internet, including about 46 thousand schools with secure broadband Internet. Universal communication services are provided in small settlements where 100-500 people live. Chernyshenko also noted that more than 9 million young people aged 14-22 have issued themselves a preferential electronic Pushkin map, with the help of which they visited museums, exhibitions and concerts.
He also noted that digitalization stimulates economic growth, and cited data according to which the potential of the digital solutions market for smart cities and regions could amount to 840 billion rubles.
The Deputy Prime Minister stressed that Russia faced serious challenges, including in the field of science and technology. To cope with this, Vladimir Putin set the task of ensuring the strengthening of the country's technological sovereignty, but the support of those included in this process is necessary.[1]
A register of citizens in need is being created in Russia
On January 1, 2024, the register of citizens in need will begin work in Russia. Deputy Prime Minister Tatyana Golikova announced this at a meeting of the expanded board of the Ministry of Labor and Social Protection, which took place on May 19, 2023. Read more here.
Mishustin made significant changes to the concept of digital transformation of the social sphere until 2025
In May 2023, Prime Minister Mikhail Mishustin signed a decree approving changes in the concept of digital and functional transformation of the social sphere related to the activities of the Ministries of Labor and Social Protection of the Russian Federation. The document, among other things, assumes the creation by the end of 2022 of the GIS "Unified Centralized Digital Platform in the Social Sphere."
D-Russia drew attention to the changes in the concept. It writes that the planned for 2021-2023. measures to prepare and create a unified digital platform in the social sphere and planned for 2021-2022. organizational and structural changes.
In accordance with the concept, the Unified State Information System of Social Security (EGISSO) should be integrated into a single digital platform in the social sphere, and the information system for storing, processing and analyzing data should be supplemented by a "data consolidation and normalization subsystem designed to ensure the formation of a single space of consistent data."
The document disappeared from the mention of the experiment planned for 2021 on the transition to the implementation by the Pension Fund of certain functions for the appointment of regional social support measures on the territory of at least seven pilot subjects of the Russian Federation. In addition, the mention of indicators indicating the successful implementation of the planned measures by the end of 2025 is excluded.
The concept of digital transformation of the social sphere until 2025 also takes into account the reorganization of the Pension Fund and the Social Insurance Fund into a single Pension and Social Insurance Fund.[2]
Government of the Russian Federation Order
2021
Cabinet approves digital transformation program in social sphere
Prime Minister Mikhail Mishustin signed a decree approving projects for the digital transformation of the social sphere. The press service of the Government of the Russian Federation announced this on November 8, 2021.
The document, developed on behalf of the president, Russia Vladimir Putin is designed to speed up the processes of digitalization of the social sphere and create additional tools to solve socio-economic problems. It is assumed that the projects envisaged by the initiative will make the process of obtaining state support measures as prompt and convenient as possible for citizens.
Among other things, the document involves the active introduction of artificial intelligence, technologies for analyzing and processing big data. This will increase the targeting of social assistance and make it proactive, Mikhail Mishustin said at an operational meeting with deputy prime ministers on November 8, 2021.
Within the framework of the program, it is planned to implement four projects:
- Unified centralized digital platform in the social sphere. It is expected that in 2024, about 80% of citizens will be able to receive federal assistance through it without unnecessary certificates and paper documents.
- Unified contact center for interaction with citizens. Through it, it will be possible to get all the information of interest on social protection issues.
- Electronic personnel document management. It will allow employers to simplify personnel issues and provide new opportunities for the development of remote forms of employment.
- Modernization of the public employment service. It is designed to make the process of job search even faster and more convenient for citizens, as well as provide all participants in the labor market with high-quality analytical services.
The strategic direction is synchronized with state programs and national projects and approved for the period until 2030. To keep the document relevant, once a year it can be adjusted.[3]
Launch of a unified IT system of the social sphere in Ukraine
At the end of September 2021, the launch of the Unified Information System of the Social Sphere (EISSS) took place in Ukraine. As conceived by the authors of the initiative, it will significantly reduce the cost of maintaining social protection bodies. Read more here.
TAdviser interview with Deputy Labor Minister Alexei Sklyar and head of Sotstekh Mikhail Aronov - on the digital transformation of the social sphere
In 2020, a large digital reform of the social bloc was launched in Russia. Deputy Minister of Labor Alexei Sklyar and Director of the Sotstech institution subordinate to the Ministry of Labor Mikhail Aronov spoke about the main directions of transformation in an interview with TAdviser editor-in-chief Alexander Levashov in July 2021 . Read more here.
Adoption of the concept of digital transformation of the social sphere
Prime Minister Mikhail Mishustin approved the concept of digital transformation of the social sphere, which, in particular, involves the creation of an appropriate single centralized digital platform. The press service of the Cabinet of Ministers announced this on March 1, 2021.
One of the elements of the concept is the transition to the provision of regional and municipal social support measures in the Social Treasury format.
Creation of the institution "Information technologies in the social sphere" subordinate to the Ministry of Labor
In mid-February 2021, Prime Minister Mikhail Mishustin signed an order of the Government of the Russian Federation on the creation of an institution subordinate to the Ministry of Labor and Social Protection of the Russian Federation called "Information Technologies in the Social Sphere" (PKU "Sotstech").
It will contribute to the creation, development and operation of information systems and technical infrastructure, as well as information and analytical support of the Ministry of Labor, the Pension Fund of the Russian Federation, the Social Insurance Fund of Russia and federal institutions of medical and social expertise, according to a document published on the legal information portal. Read more in a separate article.
2018: Deputy Labor Minister Alexei Sklyar at TAdviser SummIT - how the sphere of social support will change under the influence of technology
On November 29, 2018, the Alexey Sklyar Deputy Minister of Labor and Social Protection of the Russian Federation, at the TAdviser SummIT conference , spoke about the results of coordination and control by the department of activities, and Rostrud(Pension Fund FSS Social Insurance Fund) in the region. information technology He also highlighted plans for 2019.
He began by designating key points regarding the coordination activities of these government agencies. First, it is important to prioritize the formation of their IT tasks, Sklyar noted. He also highlighted the fact that some of the IT projects implemented were not supported by the regulatory framework. One of the tasks of the Ministry of Labor is to ensure this correlation at the stage of implementation and implementation. Other tasks include monitoring and controlling IT projects, eliminating duplication of the functionality of systems and services, ensuring system interaction.
Another important task is to consolidate the functionality and composition of data for one department. For example, regarding electronic work books, information about labor activity is recorded in the Pension Fund system, and it was possible to implement this functionality in the Rostrud system, says Alexey Sklyar.
Speaking about the results of coordination activities, the representative of the Ministry of Labor noted that there is a single plan for the creation and development of state information systems. Also, uniform conditions have been developed for supporting users of the systems - both representatives of legal entities and citizens. SLA in different systems can be different, but the conditions for accepting, processing appeals must be unified in all departments controlled by the Ministry of Labor.
There was an understanding of what needs to be achieved in 2019-2021. These plans are correlated with the government's digital economy plans, the speaker stressed. We are talking, for example, about creating a single entry point and proactively providing services.
Alexey Sklyar outlined the prerequisites for solving the planned tasks. There is, for example, the EGISSO system. It consolidates information on social support measures provided by the relevant authorities, and its main users are suppliers of government agencies of those organizations that prescribe social support measures and provide information. There are questions about the completeness and relevance of the data in this system, since there are no business processes and interaction with citizens in this system yet.
In addition, it is a task in 2020-2021 to make EGISSO a system not from the point of view of information aggregation, but a system with functional processes of organizations controlled by the Ministry of Labor. The appointment of social support measures, accounting and other processes should take place in a single system.
Another block of prerequisites is interaction with citizens in the provision of state and social services. Often, citizens must provide information that already exists in information systems. The same category of citizens comes to two different extrabudgetary funds, often they use different approaches to identify the category to which the citizen belongs, the different requirement for the necessary for provision.
There are very few services that are provided electronically. This is also a prerequisite. And one more - a large number of personal accounts with access to different systems.
Based on all this, the Ministry of Labor sets the task that in 2019 it is necessary to abandon the requirement of citizens for information that is already contained in information systems. For example, from documents required to categorize citizens applying for social support.
Also in 2019, technological measures are planned to reduce the number of documents, to ensure the possibility of obtaining part of public services without a material medium of information. An example is the maternity capital service. Now for this you need to get paper extracts, bring them to the right place. The task is to make it possible to receive such services without paper documents.
Proactivity is also one of the tasks. Based on the life situation that arises in a citizen, a message should be sent to him that he has the right to receive social support measures and what measures he needs to take to receive them. By processing data arrays, you can learn about the onset of such rights among citizens.
| | Many people do not receive social support measures simply because they do not know about them. For example, large families can receive subsidies for sewing clothes, - Alexey Sklyar gave an example. | |
One of the events is to unify the conditions for servicing citizens when they visit offices in the Social Insurance Fund, the Pension Fund and other departments. The task is also to unify the contact center in departments and social security funds, to get rid of many "hotlines."
In addition, it is planned to combine various social services that already exist, such as Social Navigator, Social Calculator and others with access to communications with the Pension Fund, FSS and other institutions of medical and social expertise.
The speaker noted that the events of 2019-2020. do not require a global technical restructuring. But by 2021, more global activities have to be worked out, such as the use of unified registers and directories, the unification of individual systems or data from them.
О TAdviser SummIT
TAdviser SummIT was held in Moscow on November 29, 2018 and attracted more than 700 participants - heads and experts of IT divisions of the largest companies and government departments of Russia, representatives of IT developers and contractors. During the event, the prospects for digital transformation of business and government agencies, the development of technologies, products and services were discussed. More than 70 reports were made in the plenary part and five thematic sections. The event was held in 5 halls of Digital October.
Information technology in social security departments
Social Security Information Systems
Notes
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