2019: A withdrawal of 78.5 thousand rejected batteries for notebooks
On March 13, 2019 HP Inc. announced a withdrawal of 78.5 thousand rejected accumulators for notebooks which can blow up and do harm to people and property. Information on a service campaign was published on the website of Consumer Product Safety Commission of the USA ( US Consumer Product Safety Commission, CPSC).
The batteries installed in laptops and mobile workstations of the following series can be defective: HP ProBook (64x G2 and G3, 65x G2 and G3, 4xx G4), HPx360 (310 G2), HP Pavilion x360, HP 11 Notebook PC, HP ZBook (17 G3 and Studio G3) and also HP ZBook Studio G4, HP ProBook 4xx G5, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22 and mt31). The majority of these devices are used in the companies.
The rejected elements can overheat, char, melt, ignite and even to blow up. According to CPSC, the producer received eight complaints in the USA, in one of which people got an insignificant injury, and in two — the property for the amount of $1100 is damaged. Fortunately, problems with computers did not lead to the victims.
HP wages not a new revocable campaign, and expands old. The company found out that production time of potentially faulty accumulators is wider, than it was supposed earlier. In January, 2019 it was announced a withdrawal of 50 thousand accumulators.
To learn whether the notebook under a response gets, it is necessary to visit the site of the producer and to use the battery placed there by the program for testing. If the utility indicates potentially unsafe accumulator, HP will update BIOS devices that will transfer the battery to security mode. The mobile computer will be able safely to work in this mode without accumulator at connection to the external adapter of a power supply. The battery will be discharged and will not be recharged.
2018: A withdrawal of accumulators in notebooks
On January 4, 2018 HP Inc. announced a withdrawal of batteries for several models of notebooks after the company received eight messages about overheating, melting and carbonization of these li-ion cells.
One of cases of fault of the battery became the reason of a burn of a hand of the first degree, and in three other cases property damage in the amount of nearly $4500 was caused.
In the statement of HP Inc. it is said that the company takes immediate measures for solution, including a voluntary withdrawal and replacement of batteries. With faulty batteries 0.1% of the NR systems sold around the world from December, 2015 to December of the 2017th through the authorized retailers including Best Buy, Amazon and own website of HP are among the equipment. According to data of the American Consumer Product Safety Commission, the response will mention more than 52,000 notebooks and mobile workstations.
On the website of the producer there is a complete list of defective models among which – ProBook G2 and G3, ZBook 17 and Zbook Studio, Pavilion x360 and Envy m6.
To check whether the computer gets to category of rejected, it is necessary to download the program of NR Battery Validation Utility. If the battery is subject to a response, the company will send to the user free replacement and also will help to organize a meeting with the authorized technician for carrying out repair.
It is reported that owners of notebooks with faulty batteries still can use the devices after installation of updating of BIOS from NR Inc. Updating includes the safe Battery Safety Mode mode which forces the battery to be discharged, it is not charged until the mode is not turned off. In active Battery Safety Mode laptops can safely function at connection to the adapter of a power supply of NR.====