JSC Elektronnaya Moskva
Central Federal District of the Russian Federation
Sendik Roman Viktorovich
Moscow Department of Information Technology (DIT)
"Electronic Moscow" supports work more than 100 different city information systems - it is the Moscow portal of state services and a uniform city medical information and analytical system, electronic record in the first class and the city electronic diary, a single mail system and the system of legally significant electronic document management of the Government of Moscow which create store and process the large volume of information of different type and in a different format.
In Electronic Moscow based on own DPCs the unique platform allowing to perform creation of technical specifications, development, testing, operation and service maintenance of the complex "cloud" systems is developed.
the cloud solutions implemented by our command are of interest in several aspects: it is centralization of data, their safety and availability from any devices, including mobile, from any places of the globe. At last, this solution of many questions concerning safety of storage and data processing.
Connections of the organizations to an electronic document management system of the Government of Moscow
Connection of the commercial organizations will allow:
- accelerate document flow by transition to paperless technology of interaction;
- exercise control of completion dates of the document;
- accelerate process of transfer and approval of documents.
- Increase efficiency of heads using the Mobile Office application with a possibility of input of voice and graphic instructions;
- approve the draft resolution and sign the document, being in any place where there is an access to the Internet (by means of the legally significant electronic digital signature).
- to timely provide and coordinate the documentation, including reporting, with superior organizations;
- to quickly deliver correspondence;
- increase performing discipline of employees;
- lower labor costs of clerks;
- reduce time for decision making and execution of instructions.
For formation of legally significant documents in electronic form and ensuring secure access to the created information resources, in 2004 the Certification center which began with service of the state organizations and issued about 200 certificates of keys of the electronic signature a year is created. Today it releases and services more than 50000 simple and qualified certificates of keys of the electronic signature a year, thanks to unique, developed in the company, the system of mass issue of certificates of keys of the electronic signature.
In 2011 we build the first 1 MW data processing center. Information technologies promptly change life of society, and become a necessary condition of existence and indivisible element. Information technology implementation to all spheres of life activity of the city begins, expanding possibilities of Muscovites on participation in the municipal government. Public services are transferred to an electronic form.
2011 — the electronic document management system in the city of Moscow is implemented. The legally significant secure system allows to trace quickly all stages of passing of the documents. More than 42 thousand users and 1800 organizations are connected to a system, more than 6 million documents are registered. The technical support service registers more than 80 thousand requests from users. More than 40 releases on completion of functionality of EDMS are released. In 2012 the distance learning course was developed. The external system of the reporting is developed (now undergoes trial operation). In 2013 the module on work with citizens' appeals is started, integration with a number of city information systems, portals, etc. is executed.
2011 — Electronic Moscow provides support and development of the information system "Public Services in the field of Education in Electronic Form". The most striking examples is: • Implementation of "The electronic diary and the magazine" — in addition to informing on progress, attendance, homeworks a system includes public and specialized libraries of electronic materials, services for communication, special and additional services, opportunities for creation of the content. 100% a covering of schools of the city are provided. • Implementation of the "Records of School Students in the First Class" system. A system was started at the end of 2011 and it was very demanded at parents of future school students — nearly 90% of parents of first graders wrote children in schools on the Internet. • Ensuring technical support and information security of the USE.
In 2012 in development of the company there comes the new stage. The quantity of the information systems of federal and regional scale implemented by Electronic Moscow increases many times. Much attention is paid to issues of quality improvement of the rendered services, both reliability assurance, and safety of their work. In this regard, the company management makes the decision on construction of the 7 MW new highly reliable data processing center with the high-loaded 15 kW racks created under "cloud" services with the high level of requirements to fault tolerance.
The project team of Electronic Moscow starts in work a management portal as apartment houses of House of Moscow — an information system which allows residents to organize and control activity of management companies. Uniform access point to the official and checked information on apartment houses in Moscow.
The project team of Electronic Moscow starts a single mail system of the Moscow government which provides communication by means of mail and instant messages between all employees in work. Allows to find in seconds the employee in the address directory in any executive authority, to send it the e-mail, to make an appointment. Information is with guarantee and safely delivered to the receiver also for only several seconds. For work in a system it is possible to use the tablet, the smartphone, the notebook both on service, and out of it. The number of users of a system is increased from 3000 to 30,000. The admissible size of the letter in a system is increased from 2 to 50 MB. The minimum size of a mailbox is increased from 200 MB to 2 GB. In a week a system processes about 1 million e-mails.
Specialists of Electronic Moscow pass to the uniform centralized control system of lifecycle of applications. In implementation of large-scale projects for which Electronic Moscow is responsible the huge value has transparency of communications between all participants. Actions of a project team — from the moment of an approval of requirements to the software product before start in operation of the ready-made solution — should submit to the general and regulations, clear for all. Maintenance of such end-to-end regulations is impossible without uniform centralized control system of lifecycle of applications. Besides, the effective tool is necessary for carrying out stress testing, one of the most important stages of check of operability of large information systems. Information systems which are tested by our specialists are expected work of tens and hundreds of thousands of users. Having automated stress testing using the uniform centralized control system of lifecycle, we had an opportunity to reveal and eliminate defects even before input of a product in operation.
We implement the automated customer support department. Increase in satisfaction and loyalty of the user and reducing costs for service became results of implementation. In development plans for service — creation of a self-service portal, use of QR Code for simplification of information transfer about an object and creation of the designer of the reporting for a possibility of creation of reports from any set of parameters.
The system of modeling of traffic flows of the city of Moscow is created. Allows to estimate efficiency of a transport network, to predict influence on the transport system of the different actions connected both directly with change of a transport network and indirectly with construction of different city objects. Already now using model it is possible to estimate projects of most of the working groups: subway, suburban railroad, route network, organization of traffic, bicycle and water space.
In 2013 the construction of a large-scale hi-tech complex is completed and in the market of Russia one of most appears if not the most energy efficient DPC, with new approach to configuration of an object. Our data center becomes a basis of infrastructure of the electronic government.
On April 7, 2014 the company summed up the result of three years' development of the EDMS project in executive authorities of the capital: all executive authorities of the city of Moscow and more than 1900 public institutions and the commercial organizations are connected to electronic document management on the platform of the Electronic document management system of the Government of Moscow.
According to data of developer company, in a system more than 45 thousand users who daily create about 40 thousand documents work and adopt more than 25 thousand resolutions.
In total for 2013 in a single system of electronic document management about 4 million instructions were issued.
2015: On DIT of Moscow gave to prosecutor's office because of a conflict of interest in Electronic Moscow
The anti-corruption center "Transparency International — Russia" complained of Department of information technologies of the Government of Moscow (DIT) in capital FAS and Prosecutor's office and also the Government of Moscow, suspecting at officials a conflict of interest at the conclusion them contracts for 5.85 billion rubles with Electronic Moscow company into whose Board of Directors they upon are included.
According to "Transparensi" in the addresses (texts are at the disposal of edition), persons which are included into Board of Directors of Electronic Moscow at the same time hold the state positions in DIT. "The same persons participate in tender committees for implementation of state procurements, in defiance of the Russian legislation on a conflict of interest where Electronic Moscow always wins" — it is said in complaints of "Transperensi".
The same employees directly concluded government contracts with Electronic Moscow as representatives of DIT and accepted works on acts of acceptance transfer of state services.
In complaints of the center 27 government contracts of Electronic Moscow appear in a time frame from 2011 to 2015 for the total amount of 5.85 billion. As it was possible to conclude from communication with lawyers of "Transperensi" is no more than superficial assessment of financial interaction of Electronic Moscow and DIT. The real number of the contracts raising questions much more, but data on them require additional studying.
DIT does not admit a charge
As reported CNews in DIT, Electronic Moscow exists in a form of business of joint-stock company now (according to the government decree of Moscow of 8/6/2002 No. 609-PP "About the city target program "Electronic Moscow"), i.e. is the commercial organization.
"The category of 'jurisdiction' is not applied to the commercial organizations — say in DIT. — Jurisdictional enterprises can be created only in the form of public institutions and the unitary enterprises, but not societies. The controlling stake of JSC Elektronnaya Moskva is owned by Moscow, in governing bodies of such business entities the Department of city property (DIGM) is engaged in representation of interests of the city".
DIT note that the Board of Directors of Electronic Moscow is selected in strict accordance with No. 208-FZ "About joint-stock companies" general shareholder meeting. Candidacies in Board of Directors are proposed by the shareholders owning two and more percent of shares (Article 53 of the same law), i.e. DIGM.
Officials insist that board members do not participate in operational management of business activities of the companies and do not make decisions solely (it is done by the CEO). Besides, "About the public civil service of the Russian Federation", on assurance of DIT, follows from Paragraph 3 of Article 17 No. 79-FZ that the official cannot participate in management of economic entity if other is not provided by a regulatory legal act of the Russian Federation or the subject and if it is not entrusted to it to participate in management of this organization.
In Moscow the order of management of societies which belong to the city, is defined by resolution No. 576-PP of 7/3/2007. "By the way, board members of Electronic Moscow do not get paid — emphasize in DIT. — The company participates in procurement procedures — both in Moscow, and in other regions — in accordance with general practice in competitive struggle, in full accordance with 44-FZ".
Charge of a conflict of interest
From the point of view of lawyers of "Transperensi", explanation of DIT do not remove from officials of suspicion of a conflict of interest at implementation of competitive procedures.
According to FZ-44 "About a contract system", the persons who are personally interested in results of determination of suppliers or individuals on whom procurement participants, said in complaints of the center are capable to have an impact cannot be members of the commission when purchasing.
According to the Federal Law of 12/25/2008 No. 273-FZ "About anti-corruption", the conflict of interest is understood as a situation at which personal interest (direct or indirect) the government employee influences or can influence proper execution of job responsibilities by it and at which there arises or can be a contradiction between his personal interest and the rights and legitimate interests of citizens, the organizations, societies or the states.
"Rejection by the government employee, being party of the conflict of interests, measures for his prevention or settlement is the offense attracting dismissal of the employee from civil service" — specify in "Transperensi".
The center separately pays attention that regulations on Board of Directors of Electronic Moscow for his members provide different remunerations for participation in its work.
Moreover, in provision it is also said that the purpose of activity of Board of Directors is ensuring achievement of the maximum profit and increase in assets "Electronic Moscow. "The competence of Board of Directors includes the approval of the decision on issue of securities, the prospectus of the issue of securities, the approval of the report on results of acquisition by society of stocks and also recommendations to general shareholder meeting about the size of share dividends of society and an order of their payment" — writes "Transperensi" in complaints to regulators.
Independent lawyers agree with charges against DIT
At a stage of preparation by the anti-corruption center of the documents CNews addressed for independent assessment of the conclusions made by it in Yukov and Partners Bar.
At that time Electronic Moscow was still perceived as subordinated DIT the organization (it was deleted from the list of the subordinated organizations on the website of DIT right after the appeal of CNews behind comments), however justice of outputs of lawyers of "Transperensi" concerning a conflict of interest was confirmed by third-party experts.
As the lawyer "Yukov and partners" Ekaterina Baglayeva claims, the situation in which the contract on behalf of DIT (customer) is signed by the board member of the contractor is gross violation of regulations of FZ-44 about purchases.
If supervisory authorities also agree with this output, then as specifies Baglayev, according to Article 107 of the Federal Law, the persons guilty of violation of regulations on a contract system should incur disciplinary, civil (indemnification), administrative, criminal liability in accordance with the legislation of the Russian Federation.
Roman Sendik is appointed the CEO
The amount of government contracts from the moment of the basis of 14.3 billion rubles
By June, 2019 JSC Elektronnaya Moskva was a supplier in 250 public contracts for the amount of 14,345,522,519 rub and acted as the customer in 364 public contracts for the amount of 3,005,011,114 rub JSC Elektronnaya Moskva took part in 267 biddings from them won 225.
Moscow and Sberbank created the company for development of services for business and officials
In November, 2019 Sberbank and JSC Elektronnaya Moskva — registered joint company Tsifrovye platformennye resheniya LLC which 50.1% belong to "subsidiary" of bank (Tsifrovye aktivy LLC), and the rest — structure of Moscow. This project is created to transfer city services, such as payment of parkings, payments for housing and public utilities, making an appointment with the doctor, electronic diary of the school student, to the IT platform of Sberbank. Read more here.