KMS Lighthouse
Since 2012
USA
Bellevue, Washington, Greater Seattle Area, West Coast, Western US
Top managers:
To Sagi Eliyahu
Assets | Owners |
+ KMS Lighthouse |
KMS Lighthouse company (Aman Group subsidiary company) — the software maker in the field of knowledge management.
Key product — KMS Lighthouse — represents the platform of knowledge management developed for contact centers and customer supports on the Internet. The principle "2-3-4" is the cornerstone of a management system for knowledge bases of KMS Lighthouse (Knowledge Management System Lighthouse), i.e. the necessary information is provided within 2–3 seconds, at the same time no more than 3-4 clicks are required by a mouse. KMS Lighthouse allows to perform support of different contact centers which sizes can vary from ten to several thousand employees in one change and also contact centers of the outsourcing companies.
KMS Lighthouse solves a problem of increase in efficiency of customer supports and reduction of production costs. A system contains a convenient search mechanism, selections and sortings of information, management tools content, editing and distributions of information.
History
2020: Reps AI acquisition
The KMS Lighthouse company which offers the knowledge management system of the same name in the market purchased the Israeli startup of Reps AI. On November 30, 2020 the DIS Group company reported about it. The cost of purchase is not disclosed, but before Reps AI was estimated at 20 million dollars. Read more here.
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