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ISO/IEC 20000-1:2011
ISO/IEC 20000-1:2011 confirms a certain set of requirements to the system of management of IT services. The department of service and IT outsourcing of CTI renders full range of services of technical support, consulting and managed services. The company performs a customer support in the round-the-clock mode, has the powerful automated industrial recording system and the coordination of works on requests supported with regulations of mandatory control of execution of requests of clients according to set to SLA. Based on audit the specified services supporting ITSM processes and the corresponding communications were recognized effective and conforming to requirements of the specified international standard.
ISO/IEC 20000:2005
The international standard ISO/IEC 20000:2005 is synthesis of world experience in the organization of management of IT services, defines the strict requirements and processes necessary for creation and effective use of a management system for IT services. The standard contains universal criteria by which it is possible to estimate objectively possibilities of the company at fulfillment of requirements of clients.
ISO/IEC 20000
The ISO/IEC 20000 standard consists of two parts. Part 1 determines requirements to IT service provider by the organization of providing managed services of acceptable quality to customers.
Part 2 offers the short code of practical recommendations about the organization, control and improvement of a management system for IT services for the purpose of compliance to requirements of the first part.
About certification of the organizations
Emergence of the ISO/IEC 20000 standard gave the chance to the IT companies, positioning itself as mature service providers, formally to confirm completeness and efficiency of the implemented management system for IT services by certification on compliance to requirements of the standard.
For the companies two options of certification are possible: separate certification of a management system for IT services (obtaining the certificate of ISO/IEC 20000 and right to use the corresponding logo) or expansion of a scope of the operating certification of ISO 9000 (if the company has the corresponding certification).
Certification of the organization is the choice or that for whom providing IT services – core business, or large internal IT departments in very big geographically distributed companies having high degree of dependence of business processes on IT.
In the world more than 40 official certifying authorities which book certification audit of compliance of management systems for IT services to requirements of the ISO/IEC 20000 standard are registered. The certified management systems for IT services in the world already more than 500.
About this unified register
Features of the scheme of certification do not allow to have the unified register of the certified organizations which is automatically supported in current status as each certification body maintains the register.
Part 1. List of the organizations and data on certificates
№ |
Company |
The certifying / Accrediting body |
Certificate number |
Date of certification |
Validity period |
1 |
CTI |
BSI / UKAS |
ITMS 540977 |
17.09.2008 |
17.11.2011 |
2 |
IBS Datafort |
LRQA / UKAS |
GBG6005549/a |
09.06.2006 |
05.06.2012 |
3 |
I-Teco |
BSI / UKAS |
ITMS 538925 |
17.09.2008 |
17.11.2011 |
4 |
Altai branch of Sberbank of Russia |
BSI |
ITMS 557011 |
|
|
5 |
Outsourcing 24 |
BSI / ANAB |
ITMS 562001 |
09.07.2010 |
09.07.2013 |
6 |
Baikal branch of Sberbank of Russia |
BSI |
ITMS 563050 |
|
|
7 |
CROC |
BSI / ANAB |
ITMS 507783 |
09.06.2006 |
04.08.2012 |
8 |
Nienschanz |
Russian register / IQNet |
10.253.026 |
18.03.2010 |
18.03.2013 |
9 |
BSI |
ITMS 511997 |
15.04.2007 |
|
|
10 |
Onlanta |
BSI |
ITMS 560741 |
|
29.09.2013 |
11 |
FTO Consulting |
BSI / itSMF |
ITMS 525856 |
03.06.2008 |
03.08.2011 |
12 |
Northern bank of Sberbank of Russia |
BSI |
ITMS 563040 |
18.10.2010 |
|
Part 2. Areas of a scope of certification
№ |
Company |
Area of a scope |
1 |
CTI |
Provision of services of technical support of hardware and the software of clients according to the directory of services |
2 |
IBS Datafort |
Providing IT services according to the directory of services. Here joins: services of data center (outsourcing of IT infrastructure and applications, the managed data storage, technical support), Service Desk services, control of workstations and their support, management of networks and their support, management of applications, telecommunications, outsourcing of the mail systems, Internet services, ensuring business continuity and disaster recovery after emergencies, services in information security, audit and consulting in management of IT services, outsourcing of personnel, technical support of vendors and producers of hardware |
3 |
I-Teco |
Rendering technical support services to clients of the company |
4 |
Altai branch of Sberbank of Russia |
Provision of IT Services to the Altai bank of the Saving bank of the Rus sian Federation internal units in accordance with the IT Service Catalogue 10-17571 dated 15/12/2009 |
5 |
Outsourcing 24 |
Rendering services of outsourcing in the field of telecommunication and information technologies on implementation, operation, technical support, repair and service maintenance of network infrastructure, computing systems, complexes and software, lease of the equipment and software and also on carrying out audits and consulting projects in the field of planning, implementation and management of IT services and infrastructure |
6 |
Baikal branch of Sberbank of Russia |
Provision of user-defined IT Services to the units of Baikalsky Sberbank of Russia in regards to implementation and maintenance of automated banking systems |
7 |
CROC |
Rendering IT services to internal divisions of CROC-Inc. Ltd according to the current version of the directory of services and technical support of external customers of CROC-Inc. Ltd by means of the Central Technical Support Service (CTSS) |
8 |
Nienschanz |
Concerning the provided IT services in the field of design, consulting and technical support in relation to complete solutions in the field of IT (SCS, network equipment, telecommunication systems, server solutions, corporate systems of security, the all-engineering systems, an ACS, electronic document management systems, software) |
9 |
Development, implementation and support of IT Services for the business units of the Head Office and Moscow Branches of the Savings Bank of the Russian Federation in accordance with latest revision of IT Service Cata logue dated 20/01/2010 |
|
10 |
Onlanta |
Rendering services in technical support, the provided external clients and the staff of structural divisions of the company |
11 |
FTO Consulting |
Rendering services in user support of the ERP system of Microsoft Axapta |
12 |
Northern bank of Sberbank of Russia |
n/a |
See Also
- ISO 50001:2011
- ISO 15926-1:2004
- ISO 9000
- ISO 20000
- ISO 20022
- ISO/IEC 27001
- ISO 21500, ISO 21504, ISO 21502 Project, Programme and Portfolio Management
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