IT services and IT outsourcing

The market of IT services in terminology of TAdviser includes services of implementation consulting, system integration, installation and support of the equipment and software, cloud services and also IT outsourcing and technical support services. Carries maintenance services to IT outsourcing of TAdviser and technical support of software and the equipment, development of the custom software and also software testing.

Russian market of IT services

The Russian market of IT services grows at moderate rates. According to TAdviser, the volume of this market at the end of 2018 increased by 6% and reached a point of 341 billion rubles.

The greatest growth rates showed segments of a hosting of infrastructure, technical support of software and the equipment, IT consulting and cloud services. And, mass transition to a cloud consumption pattern of IT resources served as the main driver of dynamic development of all segment in general. Demand for IT services is gradually displaced towards more intellectual and difficult services. (is more detailed).

|6||Compulink|| 9 654 || 15 551 || -38
|7||ГК ICL|| 8 885 || 7 872 || 13
|10||NVision Group|| 5 194 || 4 473 || 16
' №' Company Revenue from IT services for 2018, million rubles. Revenue from IT services for 2017, million rubles. Loudspeaker 2018/2017, %
2Rostelecom *
5Jet Infosystems
9Aplana Group

Relevant solutions
IT commands think of implementation of continuous testing more and more (continuous testing, CT), but only units achieve success in its implementation. Most often failures are connected with incorrect goal setting, the choice of contractors with insufficient examination, lack of a financial support and trust from the management. How to the companies to accelerate release of new products, having saved at the same time quality of software? We understand this question together with experts of a1qa who tested more than 1000 software products.
Russian market of IT outsourcing

The Russian market of IT outsourcing shows stable growth. Positive dynamics is affected, in particular, by several factors. These are different legislative initiatives and changes in a part of regulation of the market of IT services, finance and construction which expand demand for custom completions and services of maintenance. Besides, the external qualified resources are required by large transformational projects and implementation projects of digital innovations (is more detailed).

|7||align="left"|ICL||2 742||1 971||39|10||align="left"|Ventra IT ||1 852||н/д||-
' №' Company ' Revenue from services of IT outsourcing for 2018, million rubles.' Revenue from services of IT outsourcing for 2017, million rubles. Loudspeaker 2018/2017, %
2Jet Infosystems9,1377,74418
3AiTeco8,621N / d-
5Itranzishn RUS5,1053,48846
8AMT Group1,9021,65415
9Aplana Group1,8841,15064
World market of IT services

In 2018 world expenses on IT services and business services (business consulting and outsourcing of the main business processes) for the first time exceeded $1 trillion. In comparison with 2017 they grew by 4.3% that more than on half-percent there is more dynamics of growth of world GDP, data of analysts of IDC demonstrate.

By their calculations, the volume of a segment of project-oriented services (consulting, system integration, application development, etc.) at the end of 2018 reached $380 billion, having risen by 5.8% of rather previous year. 

Growth of the market IT and business services in comparison with the indicators expected IDC

In 2018 the amount of the world market of public cloud services was about $182.54 billion that is 27.4% more, than the previous year. At the end of July, 2019 announced the growing demand for such services in Research Firm IDC.

According to experts, the considered market grows more than 4.5 times quicker, than all IT industry. Though in comparison with 2017 dynamics decreased a little, it was expected, considering that in three years the market of public clouds grew more than three times and reached high amounts which further accumulation is harder and harder, it is specified in the analytical report.

Segments of the market of public clouds, data of IDC

By May, 2019 opposition of traditional IT outsourcing and uncontrollable growth of cloud models of Everything As A Service was designated (anything-as-a-service, XaaS). The scalability, control and almost unlimited flexibility of XaaS attract more and more clients, undermining bases of normal outsourcing. But specialists are sure that both approaches are capable to coexist peacefully.

Additional and archive materials

Outsourcing. Outsourcing (from the English out - "out of" and source - "a source' – use of an external source / resource) – transfer by the organization of certain business processes or production functions on service of other company specializing in the respective area. Unlike the services of service and support having single, incidental, accidental character and limited by the beginning and the end on outsourcing functions on professional support of uninterrupted operability of the separate systems and infrastructures on the basis of the long contract (not less than 1 year) are transferred usually.

Types of outsourcing:

  • Production outsourcing At production (or industrial) outsourcing, the third party is given partially or entirely production or its components.
  • IT outsourcing (ITO) Assumes delegation of the external specialized company problem solving connected with development, implementation and maintenance of information systems as entirely at the level of infrastructure of the enterprise (maintenance of the equipment or software), and amounts of works connected with development and/or support of functioning of specific sites of a system (programming, a hosting, etc.)
  • Business process outsourcing (BPO) Use of external resources, knowledge and experience, established infrastructure of service provider (outsourcer) for the organization and ensuring own specific functions and achievement of business challenges of the company. In most cases BPO assumes transfer of the standardized current processes of the company.
  • Outsourcing of knowledge management (KPO) KPO assumes process management which require deep studying or serious analytical data processing, formation and management of knowledge bases which in the subsequent can be used including for decision support.

That transfer to outsourcing: According to statements of many service providers of outsourcing, practically any functions of the enterprise can be transferred to the external contractor. In practice, the most common forms of implementation of outsourcing in Russia is transfer of the following functions: accounting and calculation of taxes legal ensuring activity payroll of employees personnel management information systems and management of databases marketing communications and public relations project management from development before implementation questions of economic and information security logistics management and delivery production assembly and testing cleaning and service control of transport, its maintenance and repair (air and sea vessels, motor, railway transport).

Advantages of outsourcing: Cost reduction, including reduction of infrastructure and costs for its contents, time; an opportunity to pay the greatest attention to core business; focusing of the company on primary activity (both firm customer, and the contractor – the synergy effect is here too possible) transformation of expense structure from fixed in a variable that facilitates planning process of expenses; quality improvement due to use by the outsourcing companies of modern technologies, procedures, the principles and methods an upravniya processes. The main benefit are an opportunity to make use of others highly professional experience accumulated at the solution of similar tasks and continuous access to new technologies and knowledge.

Active use of cloud computing became one of the top market trends in recent years. Even the large companies willingly take out data and automate business processes using services, external in relation to corporate IT infrastructure — private or public. It allows to lower significantly capital costs of infrastructure and also increases flexibility of processes and accelerates passing of different innovations in the company, connected, including, with an output to the market of new products and services. Despite huge popularity of such services, it is possible to find a set of contradictory opinions in the Internet and even the frank delusions connected with transition to clouds. Timur Badretdinov, the head of Microsoft in System Software company, tried to deal with the most typical of them.

Outsourcing of support of jobs – service at which service and support of IT systems and IT infrastructure is transferred to the external qualified service provider. At the same time the contractor bears responsibility for their functioning and working capacity. What advantages will be got by the customer? What services can be given to the outsourcer and how their cost will form? What should be registered in SLA? TAdviser understood these and other questions which concern customers together with Yury Panchenko, the associate director of the Service center for production organization of Jet Infosystems company.

To select provider of IT services, it is possible to ask for the help consultants who constantly perform condition monitoring of the market of services and know strong and weaknesses of key providers. However, such approach uses mainly large business, the companies scale make the choice independently less, relying on the algorithms given in material.

Whether there is a real competition between the western and Russian service companies? Local IT service providers claim that still Russian organizations make the choice for benefit of domestic IT service companies as they are capable of more prompt and flexible response in the changing design specifications.

Outsourcing was often opposed to insourcing as a method of the solution of the IT tasks facing the company. As practice of development of IT outsourcing of the last years shows, both models bear in themselves pluses and minuses so there is no universal recipe for one organization. Not always outsourcing – a method to save, and insourcing – not always means receiving weaker examination in comparison with the appeal to professional provider of IT services.

Consumers of IT services can use different models for settlings with suppliers: a multisorsing and a monosorsing, payment on "fact" or the fixed scale of charges. To select optimal, it is necessary to make exact calculations.

Attractiveness of IT outsourcing seems obvious to those who aim to reduce costs and to receive the effective tool for the solution of modern business challenges. The external technical support helps to receive strategic, qualitative, operational and technology advantages. However transfer of internal processes to the external contractor — quite risky action which not always is effective. Let's talk about pluses and minuses of IT outsourcing.