IT services and IT outsourcing
The market of IT services in terminology of TAdviser includes services of implementation consulting, system integration, installation and support of the equipment and software, cloud services and also IT outsourcing and technical support services. Carries maintenance services to IT outsourcing of TAdviser and technical support of software and the equipment, development of the custom software and also software testing.
|IT commands think of implementation of continuous testing more and more (continuous testing, CT), but only units achieve success in its implementation. Most often failures are connected with incorrect goal setting, the choice of contractors with insufficient examination, lack of a financial support and trust from the management. How to the companies to accelerate release of new products, having saved at the same time quality of software? We understand this question together with experts of a1qa who tested more than 1000 software products.|
Outsourcing. Outsourcing (from the English out - "out of" and source - "a source' – use of an external source / resource) – transfer by the organization of certain business processes or production functions on service of other company specializing in the respective area. Unlike the services of service and support having single, incidental, accidental character and limited by the beginning and the end on outsourcing functions on professional support of uninterrupted operability of the separate systems and infrastructures on the basis of the long contract (not less than 1 year) are transferred usually.
Types of outsourcing:
- Production outsourcing At production (or industrial) outsourcing, the third party is given partially or entirely production or its components.
- IT outsourcing (ITO) Assumes delegation of the external specialized company problem solving connected with development, implementation and maintenance of information systems as entirely at the level of infrastructure of the enterprise (maintenance of the equipment or software), and amounts of works connected with development and/or support of functioning of specific sites of a system (programming, a hosting, etc.)
- Business process outsourcing (BPO) Use of external resources, knowledge and experience, established infrastructure of service provider (outsourcer) for the organization and ensuring own specific functions and achievement of business challenges of the company. In most cases BPO assumes transfer of the standardized current processes of the company.
- Outsourcing of knowledge management (KPO) KPO assumes process management which require deep studying or serious analytical data processing, formation and management of knowledge bases which in the subsequent can be used including for decision support.
That transfer to outsourcing: According to statements of many service providers of outsourcing, practically any functions of the enterprise can be transferred to the external contractor. In practice, the most common forms of implementation of outsourcing in Russia is transfer of the following functions: accounting and calculation of taxes legal ensuring activity payroll of employees personnel management information systems and management of databases marketing communications and public relations project management from development before implementation questions of economic and information security logistics management and delivery production assembly and testing cleaning and service control of transport, its maintenance and repair (air and sea vessels, motor, railway transport).
Advantages of outsourcing: Cost reduction, including reduction of infrastructure and costs for its contents, time; an opportunity to pay the greatest attention to core business; focusing of the company on primary activity (both firm customer, and the contractor – the synergy effect is here too possible) transformation of expense structure from fixed in a variable that facilitates planning process of expenses; quality improvement due to use by the outsourcing companies of modern technologies, procedures, the principles and methods an upravniya processes. The main benefit are an opportunity to make use of others highly professional experience accumulated at the solution of similar tasks and continuous access to new technologies and knowledge.