1C-Bitriks24

Bitriks24 is a Russian cloud collaboration service that provides a complex of 12 Internet tools for the company. The developers call their service unique not only for: Russia it is not a clone of any Western service either. In "-1C Bitrix" they say that the idea of ​ ​ its emergence is the result of more than four years of evolution of the company's view on the means of collective work.

As of April 2018, more than 3,000,000 companies in 225 countries and territories of the world are registered in the service.

The Bitrix24 service is a single point of access to classic working tools:

• Task and project management
• calendars;
• Time and attendance;
• business processes;
• CRM;
• working with documents;
• cloud storage for files;
• telephony (platform solutions used VoxImplant);
• work reports.

These indispensable tools are combined on the platform of "social" communications - familiar and convenient tools of social networks:

• "likes";
• discussions;
• "live" tape;
• "social" search;
• instant messages;
• video calls;
• video conferencing.
• working groups.

The Bitrix24 service is focused on the SMB company and allows you to create your own Bitrix24 in a few minutes, invite colleagues to it and start working in the cloud. You can start working with Bitrix24 for free by connecting the Project tariff plan for 12 people for the work of a department or a small company. 24 people can work in "Project +," in commercial tariff plans the number of employees is not limited.

Data from foreign users of the Bitrix24 service is stored in several data centers in the Amazon cloud, which provide full redundancy and independent operation, which ensures uninterrupted operation of the 24/7 service. Fault tolerance and availability for any load is provided by the Bitrix24 architecture, built on the basis of traffic balancers, auto-scaling, cloud storage, a geographically distributed web cluster and other services. The data of Russian users in accordance with the 152-FZ is stored on the Russian hosting company "Koprsoft24."

All connections to Bitrix24 are made using an SSL certificate, which ensures the security of corporate information and password protection. The service provides maximum protection against a wide variety of security threats. A proactive filter (WAF - Web Application Firewall) protects against most known attacks on web applications.

Bitriks24 is a Russian cloud service belonging to the Social Business Software (SBS) class of software. Since 2010, this class of enterprise software has appeared in the reports of the Western non-profit organization AIIM, which brings together experts in electronic document management and content management. In Russia, this software class is not yet widespread, but companies are showing more and more interest in such solutions.

2023

Obtaining the FSTEC certificate

1C-Bitrix: Site Management Bitrix24 and received certificates. FSTEC This was 1C-Bitrix announced on January 22, 2024.

IT solutions correspond to the fourth level of trust. This is the highest level for protecting information that does not contain state secrets.

FSTEC certificates dated December 13, 2023 confirm that Bitrix24 and 1C-Bitrix: Site management can be applied:

• in significant objects of the critical information infrastructure of the 1st category
• in Class 1 Government Information Systems
• in automated systems for control of production and technological processes of protection class 1
• in personal data information systems, if it is necessary to ensure 1 level of personal data security
• in Class 2 Public Information Systems

Шаблон:Quote 'author = Roman Vdovenko, Deputy Director for Key Clients Bitrix24 and 1C-Bitrix.

Bitrix Single Window View 24

"First Bit" on December 26, 2023, Goad presented the "Single Window" application for the Bitrix24 platform. With it, you can conveniently organize a workspace by providing access to the most relevant tools for the employee. Read more here.

Fix a vulnerability that can run any software on a vulnerable node

Positive Technologies helped fix a critical vulnerability in 1C-Bitrix products. PT reported this on December 6, 2023. The vulnerability was also identified in Bitrix24. Read more here.

Availability of CoPilot AI Assistant

On December 5, 2023, 1C-Bitrix announced the release of Bitrix24 CoPilot, an AI assistant for company employees. The novelty will help decrypt call records, edit text, form a task, write a post. Read more here.

Integration with HRlink EDM

The developer of the personnel service E-DOCUMENT FLOW HRlink set up integration with Bitrix24. This was HRlink announced on November 23, 2023. More. here

Dangerous vulnerabilities were found in Bitrix24. FSTEC publishes recommendations for protection

The notification service of the FSTEC remote control reported the emergence of several dangerous vulnerabilities present in the products of the Russian company 1C-Bitrix. In particular, we are talking about two errors with the ability to remotely execute code (RCE), two - reflected scripting (XSS), one - for disabling (DoS) and one - unsafe link (IDOR). Moreover, a detailed analysis has been published for each of these vulnerabilities and examples of use have been given that allow hackers to prepare working exploits for their "combat" use in a few hours.

In particular, one of the most dangerous RCE vulnerabilities in BDU:2023-07464 (CVE-2023-1713) is present in the bitrix/modules/crm/lib/order/import/instagram.php component, which is designed to import publications from the Instagram social network banned in Russia. It arose due to the failure to take measures to protect the structure of the web page. Exploitation of the vulnerability can allow an attacker acting remotely to execute arbitrary code by downloading a specially created htaccess file.

The second critical BDU:2023-07457 error (CVE-2023-1714) was found in the bitrix/modules/main/classes/general/user_options.php file, which manages settings in Bitrix24. It is associated with incorrect external management of the file name or path. Exploitation of the vulnerability can allow an attacker acting remotely to execute arbitrary code by adding arbitrary content to existing PHP files or deserializing PHP executable archives in PHAR format.

"Bitrix24" is one of the most common online platforms for supporting business in the Russian Federation, which makes it an important goal for attackers, - explained the danger of detected errors, CEO of SayberOK Sergey Gordeichik. - Unfortunately, as the experience of recent mass attacks has shown, even despite the availability of official updates from the manufacturer, many owners do not close known vulnerabilities. This leads to the fact that tens of thousands of systems become a "playground" for hackers who for years can develop attacks on corporate networks, steal personal data and sensitive business information.

Due to the emergence of public exploits, the likelihood of spreading malicious codes based on them or exploiting the vulnerability by hacker groups is greatly increased. FSTEC recommends that the following general measures be taken:

• Disable or delete unused user accounts
• Minimize user privileges
• Use Web Application Layer Firewall.

For BDU:2023-07464, it is also proposed to monitor the server access logs for requests at "/upload/tmp/xxx/.htaccess "(where xxx is a 3-character alphanumeric string) or any request to "/upload/tmp/" via HTTP. And for BDU:2023-07457, monitor traffic logs for changes in the "BITRIX_SM_LAST_SETTINGS" of cookies to track attempts to exploit the vulnerability, as well as scan the file system for phar files containing the string "__ HALT_COMPILER ()."

The 1C-Bitrix developers released fixes for the corresponding modules on November 1. So to eliminate the vulnerability, you BDU:2023-07464 need to update the CRM module to version 22.1800.300, and for BDU:2023-07457 - the Main module to 23.200.0. Instructions for correcting other defects that FSTEC warns about in its messages can be found in the "Center for Informing about Necessary Updates" of the company.

Inclusion of Russian products for digital workplace in the map

In June 2023, the product was included in the TAdviser card "Employee Digital Workplace 2023."

Withdrawal from the Ukrainian market

On May 2, 2023, the Russian company Bitrix issued a notice that its Bitrix24 business management platform would cease operation in Ukraine. Officially, the reasons for this decision were not disclosed.

On June 1 [2023], the service will finally cease its work in Ukraine. After June 1, access to portals will not be possible, all data will be completely deleted. By this time, you can upload all the necessary data from your portal using the available tools: CRM, Employee Contacts, Tasks, Telephony, Disk, the company said in a statement.

According to Forbes Ukraine, more than 10 thousand companies use Bitrix software in Ukraine. After the closure of the Bitrix24 cloud platform, the boxed version of the software, transferred to a European license, will continue to function, but with certain restrictions.

In the current geopolitical situation, Bitrix did not accept payments in Ukraine, but customers could use its products for free. However, in April 2023, President Volodymyr Zelenskyy signed Decree No. 227/2023, which provides for the introduction of sanctions for a period of 10 years against 351 individuals and 254 legal entities, including Bitrix24, Yandex, Rambler and other large Russian companies.

Forbes Ukraine also emphasizes that the absolute analogue of Bitrix24 does not exist on the market. But the Ministry of Digital Transformation of Ukraine and local technology companies have compiled a list of several dozen alternatives to Russian software that are not subject to sanctions. It is assumed that Ukrainian clients will be able to choose the most suitable CRM option (customer relationship management system) depending on the size of the business and the tasks being solved.^[1]

Update integration with Mango Office VATS

The company MANGO OFFICE on March 6, 2023 announced an update integration from Bitrix24. Chats and appeared in the list of services included in the integration omnicanal. voice robots More. here

Integration with F.Doc Paperless Office

Globus IT has integrated the Paperless Office of F.Doc with Bitrix24, which gives platform users additional opportunities for signing documents, their accurate accounting, makes the electronic document management process faster and more convenient, and the exchange with counterparties is clearer and more controlled. This was announced on January 25, 2023 by Globus IT. Read more here.

Release of the integration application with 1C:PM Project Management

On January 24, 2023, ITLand announced the release of the free Integration 1C:PM Project Management and Bitrix24 application, designed for bilateral data exchange between the 1C:PM Project Management and Bitrix24 software products. Read more here.

2022

As part of the omnichannel telecom solution for housing and communal services

Russian provider communication services Telfin"" announced on November 10, 2022 about the development of a omnicanal solution for informing customers based on, " integration PBX "Telfin. Office" Bitrix24" and. WhatsApp This service improves the quality of service for residents and optimizes the work of management companies and. CONDOMINIUM More. here

Enhance integration with Telfin. Office and AmoCRM PBXs

Russian telecom-provider "" Telfin announced on August 9, 2022 that it was expanding opportunities integration PBX "Telfin. Office" AmoCRM with and. Bitriks24 Interaction and - telephony CRM systems is possible without additional participation of employees, which speeds up the work on processing communications with clients by 2 times. Read more here.

Desktop Client Exit for Linux Systems

1C-Bitrix on August 1, 2022 announced the release of the 1C-Bitrix 24 desktop client for Linux systems

Users can download the desktop client from the official website.

The departure of large IT vendors from Russia, the possible shutdown of product updates, the refusal of support is the reason for the transition of business representatives to Linux systems. Now Bitrix24 users whose computers or laptops run on Linux can use all the features of the service in the new desktop application.

The solution has the same features as the Windows and macOS versions. Collaboration, CRM, tasks and projects, video calls, inventory, sites and stores - are already available in the application.

Bitrix24 runs on the following Linux distributions:

• Ubuntu 20,21,22 (Gnome)
• Kubuntu 20,22 (KDE)
• Mint 20 (Mutter)
• Fedora 35 (Gnome)
• Fedora 36
• BaseALT Simpy Linux 10.0.900 (Xfce)
• Rosa 21.1 (KDE)
• Astra Linux (Orel 2.12)
• OpenSuse Leap 15.4

Bitrix24 developers and user companies have the same goals - maximum reliability, availability and fault tolerance of the online service. Launching the desktop version of Bitrix24 on Linux is part of the overall strategy. It is no secret that requests for this configuration become quite regular. Adapting Bitrix24 to the current needs of users, including infrastructure, will always remain an important priority for our company, said Yulia Shmakotina, executive director of Bitrix24.

2021

Integration with Edna Platform

• CRM the system "Bitriks24" carried out integration with the communication channel WhatsApp omnicanal of the platform. From edna the end of November 2021, Bitrix24 users can, by connecting the edna WhatsApp channel, conduct a dialogue with a client in a chat. This became known on February 14, 2022.

The edna company notes WA's growing popularity for business. 95% of residents of large cities in Russia use WhatsApp every day. Another current trend is the transition from SMS as a one-way communication channel in favor of a two-way (WA). SMS only informs, and in WA you can conduct a dialogue.

The integration of the edna platform with CRM is a seamless IT solution for the end customer. He does not need to use temporary solutions to communicate with an external WA in order to transfer statuses, databases, etc. The whole process from A to Z goes in the CRM circuit: preserving the history of the dialogue, which ensures security.

The edna WhatsApp channel within the CRM system can be used for service mailings (informing about the order, delivery status, company operating mode), feedback to the client (working with client experience, quality control), as well as for promotions (informing about price reductions, gifts for the purchase or bonus offers).

At the same time, the manager of the user company still has the opportunity to choose between SMS and WhatsApp, he just needs to press the corresponding button. The integration of the WhatsApp channel with the CRM system allows you to automate the set of messages in the messenger: the system will offer the desired template, tell the client's name, order number, etc. If the client wants to answer, his message will come to the Bitrix24 chat system, which is built into CRM and where the contact center manager works.

The most important requirement of the market is the presence of bundles between all digital products. Only the one who provides connectors between all current vendors can stay here. Thanks to the integration, even more customers can use the WhatsApp channel of the edna omnichannel platform. We note an increase in appeals to us by 70%, "said Anna Teplyakova, director of the digital product sales department edna.

We always try to provide our customers with the optimal service. The most important trend in the development of CRM is their integration with communication channels, and for this it is necessary to develop cooperation with providers that help us increase the level of service and provide more opportunities for our users, "said Sergey Kuleshov expert" Bitrix24. "

Integration with Yandex Go

On April 2, 2021, it became known that Bitrix24 launched integration with the Yandex Go delivery service.

As reported, now the manager does not need to move anywhere from CRM to complete delivery. After receiving payment for the goods, he directly in Bitrix24 can select the desired tariff, indicate the final address and contact phone number of the buyer. In the settings, you can also specify the required number of loaders. Or, for example, add a thermal bag.

"Delivery Yandex Go" will automatically send a foot or car courier who will pick up the goods and take them to the specified place. Algorithm calculates the cost of the shipment. The seller can change the amount the customer will pay. Or take on all delivery costs. The manager can track the entire delivery route directly in the CRM interface. There you can also keep in touch with the courier.

This service is available in Russia and Kazakhstan for all customers of the cloud and box version of Bitrix24.

The speed of online shopping logistics is one of the decisive factors for the buyer. Everyone wants to get their goods as soon as possible. Yandex Go helps our customers make thousands of express shipments every day. Managers do not need to use additional software. Communication with customers, payment acceptance and logistics take place immediately in CRM. told Sergey Kuleshov, Deputy General Director of Bitrix24

We believe that all companies that need logistics should have the same opportunities to organize it. Therefore, we integrate into platforms that are convenient for most representatives of medium and small businesses. told Evgeny Sinelnikov, head of the b2b-direction of the Yandex Go Delivery service

Counterparty Review Solution

SKB Kontur and IPG created a solution for controlling counterparty risks in Bitrix24. SKB Kontur announced this on January 14, 2021. Read more here.

2020

Integration with MTT Business

The Federal provider Intelligent Solutions for Business OJSC has MTT improved integration with MTT Business two representatives CRM of the market - Bitrix24 and, AmoCRM which will allow the company's customers to optimize business processes and improve the level of sales and quality of service. MTT announced this on September 23, 2020. More. here

"Bitrix24" began to be used in the army of Nigeria and the abbey of Germany

On July 10, 2020, it became known about the use of the Bitrix24 service by large foreign customers. Among them are the Greek Parliament, Istanbul Metro, the Nigerian Army and the Abbey  in Germany.

As Deputy General Director of 1C-Bitrix Sergei Kuleshov said in an interview with RIA Novosti, by July 2020, more than 7 million organizations around the world use the Bitrix24 service. As one of the reasons for the high popularity of the system for business management, he called the need to quickly digitize the translation of all processes online.

Remote work with us for a long time. Already now we see repeated outbreaks of COVID-19 in several countries and continents... Russian IT specialists, programs  and services have long been a global brand and quality mark for users, - said Kuleshov.

Another catalyst for demand for 1C-Bitrix, the agency's interlocutor called the importance of digitalization of all spheres of public services and organizations to improve the quality of life of citizens.

When launching Bitrix24, its creators were immediately guided by an international strategy. At first, the service was presented in Russian, English and German.  Over 8 years, 15 more languages ​ ​ were added to them , including Spanish, Portuguese, Japanese, Hindi  Ikitai (two versions).

According to the estimates of the general director of 1C-Bitrix Sergei Ryzhikov, localizing software to a specific language costs $50 thousand. First, native speakers reconcile the interface language, then the company takes six months to make a beta version, communicate with the first customers and finalize the product. In total, the process takes up to a year.

 In an interview with Forbes, Ryzhikov admitted that in the first year  in the United States, the company spent $300 thousand on litigation with "patent trolls" - this is a special type of plaintiff who claims copyright in all available areas.^[2]

Bitrix24 became free for all companies

On March 5, 2020, Bitrix24 became free for all companies due to the coronavirus, the widespread spread of which pushes businesses and government agencies to transfer their employees to work from home.

According to 1C-Bitrix, from March 5, companies of any size can use Bitrix24 for free and unlimited. Before the restriction was lifted, only small companies could work for Bitrix24 for free - up to 12 people. The service removed this limit so that companies incur less losses when transferring employees to remote work, the press release said.

The business does not have many options to continue working in the context of the new coronavirus, - says the general director of 1C-Bitrix Sergey Ryzhikov, commenting on the update of the board in Bitrix24. - In fact, the only solution is to transfer employees to work from home. Over the past 2 months, we have seen this trend in China. That is why we decided that the most effective help to business on our part is to remove the limit on the number of users in the free Bitrix24 tariff. We hope these innovations will help companies reduce losses, and employees feel safe.

"Bitrix24" lifted the limit on the number of users in the free tariff after the "Knowledge Base" appeared in the service - a function that allows you to draw up working information in interactive articles. To do this, you do not need to be able to program or work in graphics programs. Using the editor, it is enough to select a template, and then add text, photos, videos. Through the "Knowledge Base" you can store regulations, rules, documentation, instructions for using office equipment, FAQ for beginners.

By the beginning of March 2020, about 6 million companies around the world were registered in Bitrix24.

Mango Office Voice Analytics Data Availability

On January 22, 2020, the company Mango Telecom"" announced that CRM-systems will automatically receive from telephony MANGO OFFICE data the voice analysts and supplement them information about customers and transactions. Thus, marketing specialists managers sales will have other opportunities to assess consumer behavior, demand, quality advertizing of activities, competitive environment and many other factors affecting revenue, according to Mango Telecom. At the first stage, the updated functions are available for amoCRM Bitrix24, as well as when connecting any other business via applications the open MANGO API OFFICE. More. here

2019

The service is based on CRM24 in the Internet bank of Sberbank

On December 25, 2019, Sberbank informed TAdviser about the next service of the Internet bank for legal entities Sberbank Business Online - CRM24. The service is provided by Sberbank's partner, 1C-Bitrix. The developers' immediate plans include integration with the infrastructure of all Sberbank corporate services, displaying all company transactions by customer and supplier, automatic generation and payment of bills between Sberbank customer companies based on transactions in Bitrix24, as well as automatic enrichment of client card data in Bitrix24 through its details in Sberbank Business Online. Read more here.

Inaccessibility for several hours throughout Russia

On October 25, 2019, it became known that Russian clients of the Bitrix24 cloud business management platform had problems with the availability of the service, which paralyzed their business for several hours. The official reason is "power outage in one of the data providers."

Bitrix24 functionality includes a CRM system, site designer, client base, analytics tools, customer communication channels, data warehouse, virtual calendar, task setting and control system, and more.

Some portals have a slowdown in work, - said in the official message of the company, published on the social network "Vkontakte." - The reason is a complete power outage in one of the data providers.

Some users in the comments to this message note that they observe not just the slow operation of the Bitrix24 portals, but their complete inaccessibility, others report a complete restoration of their performance.

According to the Bitrix24 accessibility monitoring tool posted on the official website of the service, problems have been observed since 10:42 Moscow time, and the accident affected exclusively Russian Bitrix24 customers.

Representatives of the service promise to restore its performance in the very near future, without specifying a specific date.

Our specialists are already engaged in the redistribution of the load on, " reserve data center the company assures.

Representatives of 1C-Bitrix, the Bitrix24 service developer, could not answer questions about the scale of the accident and the timing of the complete elimination of its consequences^[3].

5 million company registered

On March 22, 2019, 1C-Bitrix announced that it had reached 5 million registered companies. On March 21, 2019, a company from the UK registered in the Russian service for business management, which became the "anniversary."

The product from 1C-Bitrix is used by companies from the medium and small business segment, large corporations, as well as municipal organizations: Istanbul Metro, Jewish Museum of Berlin, Sierra Leone police, Mexican government, Nigerian army.

In Russia, Bitriks24 is used by large state and private corporations, medium and small businesses, entrepreneurs: Rosneft, OBI, Russian Helicopters, Sibur, Ozon.ru.

As of March 2019, the service interface is localized into 17 languages: English,, German,, Spanish,, Portuguese,, French Italian Polish Russian,,,,,,,, and Ukrainian Turkish. Chinese Japanese Vietnamese Indonesian Malayan Thai Hindi

In the near future, the developers plan to add Arabic.

40% of the service's customers are companies that are located in Russia and the CIS countries. 60% are registered in other countries.

author '= Sergey Ryzhikov, co-founder of[4] reached[5] ' When we launched Bitrix24, we planned to work in international markets. After 7 years, I can say for sure - it succeeded. Our service is used in all 197 countries of the world. Over the past three years, 4 million companies have registered with us. I believe that the popularity of our product is growing due to the development of functionality and simplification of the interface. Over the past two years, we have completely redesigned the interface - now it has become even easier to implement it. In 2019, we plan to make Bitrix24 even more advanced and understandable.

Six languages ​ ​ added for management

On January 17, 2019, 1C-Bitrix announced the availability of the Bitrix24 service for business management in six additional languages.

Southeast Asia is one of the largest regions of the presence of the Russian service for business management. More than 10% of Bitrix24 users live in India, Vietnam and Indonesia.

Among the service's largest customers: a Vietnamese instant noodle producer, Indonesia's largest bank, Singapore's well-known real estate agency, and the Ministry of Finance of one of the countries.

As of January 2019, the Bitrix24 interface is localized into 17 languages. In the near future, the developers plan to add Arabic.

As of January 2019, Bitrix24 is used by more than 4 million companies in 220 countries and territories of the world. 40% of the service's customers are companies that are located in Russia and the former CIS states, 60% are registered in other countries. Specialists provide global technical support online.

{{quote 'author = "' Sergey Kuleshov, Ошибка цитирования Отсутствует закрывающий тег </ref> "'| We originally conceived the service as an international project. All additional functions of the service become simultaneously available for users from all over the world, and not only for Russia. The six languages ​ ​ that have appeared will allow companies in Thailand, Vietnam, Malaysia, Indonesia, India and Italy to work comfortably . More than 1.5 billion people live in these countries.}}

2018

Collectoring and end-to-end analytics

On September 28, 2018, 1C-Bitrix announced an update to its Bitrix24 cloud service for project and sales management.

In the updated version, advanced marketing tools such as collectoring and end-to-end analytics have become available to users. As noted in 1C-Bitrix, both features are provided free of charge to all Bitrix24 customers, including users of free tariffs.

According to the developer, colltracking can be useful for companies that attract a significant share of customers by. to phone The main task of collectoring to identify advertizing is the source that prompted the client to make an order by phone. The system distributes Internet YandexVkontakte different telephone numbers to different advertising platforms (for example, on the "directory" or ""), and then monitors which number a person makes an incoming call from in order to collect and analyze information about the most popular channels for promoting their products, weeding out unpromising ones. Bitrix24 will show statistics for each site in the form of a simple report, the data from which will automatically get into. CRM Thus, the tool allows you to track advertising traffic with sufficient accuracy and identify the most efficient channels.

End-to-end analytics allows you to comprehensively assess the effectiveness of marketing investments based on the collected data on the full path of the client - from the moment the client views advertising to the sale of a product or service. As a rule, for end-to-end analytics, information from the maximum possible number of advertising channels, communication channels with sales data is combined. Colltracking helps in tracking phone calls.

In Bitrix24, you can track indicators such as the number of user actions, leads, transactions, won transactions; Total revenue for each channel spent budget and final conversion. Thanks to this, marketers will be able to quickly assess the quality of traffic and disable non-profitable channels, according to 1C-Bitrix^[6]

Updating CRM Functionality

On May 24, 2018, 1C-Bitrix announced a massive update to the CRM functionality of the Bitrix24 cloud service.

Booking services. This option will allow entrepreneurs to control the workload of employees and company resources in the overall calendar. Owners and top managers of the company can see free cars for rent, restaurant tables or tickets for a theater performance. And also distribute them to sales managers.

Sales generator. This solution allows you to quickly create special offers for an individual customer pool. The program helps to segment the customer base of the company and promptly launch re-sales of goods and services.

CRM "robots." In this development, it became possible to customize the editing rights of "Robots." Only managers who have access to them from their manager can change the settings. CRM "robots" completely perform a huge number of functions for "living" managers. For example, calling, sending sms, congratulation, e-mail mailing, setting up ads on social networks.

Reactions in "Live Tape." 5 reactions appeared in the company's Live Feed, with the help of which employees can appreciate the posts of their colleagues: admiration, laughter, surprise, anger, sadness.

author '= Sergey Kuleshov, expert "Bitrix24" ' "The most important element of any business is the current customer base. Companies that do not systematically work with regular buyers lose up to 35% of their annual turnover. In this CRM update, we focused on services that will greatly help entrepreneurs automate re-sales[7]

Bitrix24.Enterprise|Cloud Edition

In April 2018, KORUS Consulting Group presented a solution for creating a corporate portal for large companies in the cloud. The Bitrix24.Enterprise|Cloud Edition service is built on the 1C-Bitrix24.Enterprise platform and offers the ability to customize the solution for the needs of each specific organization.

Bitrix24.Enterprise|Cloud Edition is a data center service for creating an enterprise portal of any degree of complexity with the ability to integrate with any corporate information system.

"Corporations cannot afford to purchase and install for their employees those products and services that all people use in everyday life. For a number of reasons: safety, functionality or compliance with Russian law. And another problem for corporations is to choose software for their employees that is really convenient to use every day. Most corporate 'software' on the market cannot boast of a simple and pleasant interface. And 'Bitrix24' has already chosen 3 million companies around the planet. Our partners from KORUS Consulting will solve the last "pain" of choosing software for large organizations - painless integration and maintenance of huge architectures of corporate portals from Bitrix24, "emphasizes Sergey Ryzhikov, co-founder of the Bitrix24 service

.

Cloudy portal includes communication modules for employees: social network, capabilities for organizing chats and recording video messages - as well as business functions for managing tasks and projects, time and attendance, reporting different formats, calendars, storing documents and booking meeting rooms. In addition, the portal presents a ready-made block of tools for HR service, which includes a set of innovative services for gamification developed by KORUS Consulting specialists, services "Say thank you" and "There is an idea!," Boards of honor and recommendations, trust mail chat boat messenger Telegram , and other tools for interacting with employees.

KORUS Consulting fully takes responsibility for the operation of the service, customization of the turnkey portal and subsequent technical support, including integration with the client's current IT infrastructure. The placement of the service in the data center allows you to launch the new portal several times faster than the commissioning of the corporate portal on-premises.

"When creating internal corporate portals, large companies often face a number of problems. They are associated with the need for integration with business-critical information systems and personnel accounting systems, with security restrictions, the inability to flexibly configure the role model. But first of all, for a large-scale organization, it is important to implement the portal in such a way that it becomes a reflection of the company's values ​ ​ and a tool for involving employees in active communication within the company. It is the requirement of deep customization that imposes a significant restriction on the use of ready-made cloud portals, including the Bitrix24 services presented on the domestic market, "says Nevinchany Alexander, Deputy General Director of KORUS Consulting Group of Companies.

Large-scale failure

On February 9, 2018, a major failure occurred in the Bitriks24 collaboration system, which affected about a third of Russian customers.

At the moment, about 30% of Bitrix24 users in Russia are faced with interruptions in the service. The problem appeared at midnight from February 8 to 9. We have been working to eliminate it since the first minute of appearance... The Bitrix24 team is doing everything possible to solve the problem as quickly as possible and will promptly inform you about the current situation, the Bitrix24 official group says on the VKontakte social network[8]

Judging by the comments of users in social networks, some also did not work IP telephony in Bitrix24.

The occurrence of the failure in the company was explained by the failure of the network equipment of the hosting provider Corp Soft, on the servers of which the Russian segment Bitrix24 operates.

It is noted that the company "Corp Soft" due to a network design error broke the switch, which disabled both reserved data centers. 

The founder of Bitrix and the general director of 1C-Bitrix, Sergei Ryzhikov, wrote an emotional message on his Facebook page about what happened:

How crazy this Russian hosting is for me! One with.. the switch disables two absolutely and completely independent data centers until this night! Well, how? Bl.. I'm mad to pay for a full reserve of iron, conduct exercises, sign contracts, so that later we hear "we do not know how this could turn out[9]

TAdviser checked the operation of Bitrix24 at 16:30 Moscow time: apparently, all problems have been fixed, since the service functions without problems. During the day of February 9, TAdviser employees also saw that Bitrix24 was working with difficulties or was completely disconnected.

Change of hosting provider

Hosting provider Corp Soft, which caused two failures in the Bitrix 24 collaboration system in February 2018, spoke about the causes of the problems. Meanwhile, Bitrix24 decided to change its service provider and chose Amazon Web Services (AWS). Read more here.

2017

Integration of facial recognition technology from VisionLabs

On September 25, 2017, VisionLabs announced the integration of its facial recognition technology into the Bitrix24 cloud service, which is used in it to collect, update and improve company photo databases.

The algorithm of the program looks like this:

• PhotoMaker technology from VisionLabs (the solution is based on the LUNA platform) "finds" the face of a client or company employee in a video stream from a webcam;
• Selects the best image of each face, even if there are several faces in the frame (in this case, the best frame of each face is selected);
• Cuts the face image from the frame;
• The best personnel with faces is sent for recognition according to the company's database.

According to VisionLabs, everything happens in real time. The image processing speed is 20-30 frames per second. The video stream is analyzed locally, without being sent to the company server. At the same time, the program works even in weak communication channels and runs in any browser (Google Chrome, Opera, Mozilla Firefox, Yandex.Browser or Microsoft Edge).

For the user, the system looks like a regular interface of the Bitrix24 service - you do not need to download and install anything additionally. All you need to work with is a built-in or external webcam.

Scenarios for the technology in the Bitrix24 service:

• Identification of store visitors. The solution photographs and recognizes the client in the database. Displays the person's purchase history to the manager. This removes the problem of communication between the buyer and the seller
• Open/close an employee's work day. The webcam at the company's reception easily replaces the expensive turnstile system and inconvenient in/out logs. All the manager needs to do is just smile at the webcam, so the system understands that there is a living person in front of her.
• Replacement of plastic loyalty cards in retail. The program recognizes the customer's face at the boutique checkout, displays the purchase history on the seller's monitor and determines the amount of the recommended discount or bonus points. The system has already been adapted for 1C accounting.

Integration with Edelweiss ACS

On August 31, 2017, Edelink announced the integration of the Edelweiss hotel management system with the Bitrix24 cloud service. After the initial automatic synchronization in the future, when a guest or company is entered into the Edelweiss ACS archive, the information will be automatically uploaded to Bitrix24. Automatic download of all updates is also implemented. You can read more about this here.

1C-Bitrix integrates Mail.Ru Group B2B cloud

The cloud for business, developed by Mail.Ru Group, is being integrated into 1C-Bitrix solutions. 1C-Bitrix will use the cloud infrastructure of Mail.Ru Group to store cold data of the Bitrix24 platform. In addition, users of 1C-Bitrix software products will be able to choose a hot storage service from Mail.Ru Group for their files.

A little more than six months have passed since Mail.Ru Group entered the corporate cloud services market, and during this time hundreds of companies have joined cloud B2B products. Now they include 1C-Bitrix: Hotbox and Icebox services will provide backup storage of data from the company's cloud solutions, which will allow 1C-Bitrix to concentrate resources on specialized activities.

The list of cloud storage available to users of the 1C-Bitrix boxed solution has been replenished with the Cloud for Hot Data (Hotbox) service. Now users of 1C-Bitrix software products will be able to choose reliable and easy-to-use object storage for data storage. Users do not need to specifically configure anything: with a couple of clicks and without additional settings, they will be able to connect saving all content to Hotbox. Unlimited scalability allows you to store any amount of portal content and backups. Thus, there is no need to invest in expanding its own infrastructure.

Bitriks24.CRM

Bitrix24.CRM - online CRM.

On April 13, 1C-Bitrix introduced the Bitrix service 24.CRM.

The application has modified the interface, scenarios for working with clients, the search system. Kanban Virtual Task and Project Board.

CRM prompts the manager to take all basic actions when working with the customer. According to the developers, the system "unloads the head" of the manager and allows you to focus on tasks:

• call,
• set up an appointment,
• let the customer think for a few days.

Properties

• accounting for all prospects and loyalty preferences (Bitrix24 CRM)
• tracking orders, quotations, payments (kanban, CRM deals, sales funnel)
• Client Communication Tools (Virtual PBX)
• automation of managers (business processes, robots and triggers)
• Monitoring (Tasks and Reports) and Scheduling (Calendars)
• access from anywhere in the world (Mobile Application)
• Bitrix24.CRM integrates customer communication channels:
  • calls,
  • letters,
  • appeals through social networks,
  • from the site,
  • through web forms,
  • payment in 1C and others.

With the connection of an Email tracker, "Open lines," "Telephony," CRM-forms, 1C-tracker, data (contacts, call history, chat correspondence, website form, payment, etc., will be automatically saved in CRM. According to this data, CRM will build a single client profile with the history of all his calls to the company. Statistics will allow you to analyze and control the load and quality of service.

Email tracker

• The email tracker records the correspondence in CRM. All email correspondence with customers is saved in history. When you dismiss an employee, the information will remain in CRM.
• Fast connection to CRM mailbox for each employee (IMAP)
• Tracking incoming and outgoing emails in CRM
• Automatically create leads for incoming and outgoing emails
• Save correspondence with known contacts in the customer card
• @ bitrix24 boxes and with their domain connect to CRM automatically.

1C-tracker

1C tracker is an additional source of information about clients. 1The C tracker works unnoticed and connects offline sales with online CRM in real time.

• Quickly and easily connect 1C to Bitrix24.CRM
• Download the entire sales history and customers from 1C: Trade management, 1C:ERP and all trading systems on the 1C platform: Enterprise
• Uploading any documents and customers from 1C: Accounting and all accounting systems on the 1C platform: Enterprise (name, number, amount of the person responsible, reference to the document in 1C)
• Identification of the client and search for duplicates by name, telephone, email, counterparty ID
• Connect any 1C to one Bitrix24

Face-tracker

Face tracker - a scenario of automatic recognition and counting of visitors to a store or office, the number of primary visitors and those who came again. All visit data is stored in the customer card in CRM. With this mechanism, a customer interaction history is available in CRM. Based on this information, sales employees can make personalized offers to the customer. The face tracker helps to find a client on the network from a face photo "Vkontakte" - using the capabilities of the service. FindFace The customer contact found can be used for marketing activities.

2016

Integration with Telfin. Office

On December 5, 2016, it became known about the integration of the Bitrix24 functionality into the Telfin. Office PBX.

The largest update of the Bitrix CRM system: robots, face recognition, integration with Viber

On November 16, 2016, the general director of 1C-Bitrix, Sergei Ryzhikov, presented a large-scale update of the Bitrix24 service. Among the most important innovations are the use of neural networks and robots in the system, face recognition to increase sales, integration with Viber, etc. The release was called "Tahiti" (by the way, 6 companies on the island use "Bitrix24").

Perhaps this is the largest release that we presented, - said Sergey Ryzhikov.

New Personalized Design

Users have the ability to customize the view of sections for themselves. A compact left personalized menu has appeared, items in which you can change places, remove some into a "hidden" one. You can collapse or expand it. Any menu item can be made the "main page" from which the work will begin.

The work area has become wider by 20%, a single navigation system has appeared in the top menu. It also simplifies work with search in filters and global search by service.

Face recognition in CRM - face tracker and visit tracker

Bitrix24 developers have built neural networks into CRM. The company has proposed two solutions based on them: a face tracker and a visit tracker.

The face tracker will automatically count all visitors to the store or office: both new and those who came again. To do this, just put the cameras. Each visit, each customer is entered in CRM and stored in the customer card. That is, business owners will be able to control offline traffic and make personalized offers to the client.

In addition, the face tracker is looking for a client by face photography on the VKontakte social network. His account is also "linked" to a client card in CRM. Thus, the company can directly communicate with the client through the social network, offering its goods and services. The developers explain that the system only searches for a person by one, the main profile photo (on the avatar).

Another new tool that uses facial recognition technology is a visit tracker. Its main idea is to record offline visits: recognize a person in the face, make an audio recording of the meeting, attach it to a client card in CRM. This allows you to automatically capture all the details of the customer arrangements, and you can use the call record to monitor and evaluate the work of sales managers.

Bitrix24 is the world's first cloud CRM that uses facial recognition technology, said Sergey Ryzhikov.

The 1C-Bitrix facial recognition technology was developed in conjunction with NTechLab, which created the FindFace algorithm. The search is carried out using a database of 100 million users and 250 million photos posted on the social network using the open Vkontakte API (recognition accuracy - 70%). Search time is less than a second.

The neural network creates a vector of features. We are often asked about the storage of personal data. We do not store photographs, but only vectors of facial signs. This is a compact file, less than a kilobyte. And this makes it possible to quickly search a large database of photos, - explained the representative of NTechLab Alexander Kabakov.

Recognizing business cards

A business card scanner has been built into the Bitrix24 system, which recognizes the business card, finds all contact information on it and places it in CRM.

Integration with Viber, Instagram, etc.

Bitriks24 is developing its internal Open Lines messenger, which "collects" communications from different channels and social networks. Innovation - public accounts of the messenger, Viber launched in November 2016, are integrated into it. Bitrix24 has become Viber's official build-in partner in Russia and in the world.

Bitriks24 is one of the first partners in the world to prepare integration for the global release, "said Mikhail Pashintsev, Viber marketing manager in Russia and the CIS.

Also in the updated "Open Lines" it becomes possible to receive appeals from Instagram, Youtube and comments on Facebook.

Now Bitriks24 supports 12 communication channels with clients: Viber, Telegram,, Skype Facebook, Vkontakte, Instagram, Youtube, Schoolmates Bitriks24.Network, online chat, callback service and CRM forms on the site. Messages of the company's customers in any of the channels fall into the "Open Line," and then they are distributed in order of priority between employees, the history of correspondence with each client is stored in CRM.

In addition, the system will be able to automatically identify customers when accessing through different communication channels. This decision was called a chat tracker.

StartCRM

With the StartCRM tool, entrepreneurs will be able to control sales. All calls, deals, etc., are logged. This tool will show how much was sold by phone, email, and other channels.

Kanban in CRM

This is another kind of visual representation of deals in addition to classic "lists" and "reports." It immediately shows the scope of work, load distribution and the difficulties that arise.

Here, a "feature" has been created for business owners - administrator mode in kanban. In real time, the manager will be able to see how certain employees "drag" transactions from one status to another. "It's a pleasure to understand what's going on," the developers smile.

Robots in CRM

CRM robots will be able to set tasks, schedule calls and meetings, launch targeted advertising, issue bills, send notifications (to the messenger, to the chat, to the director - if something is not done on time). Robots will automate the work of sales managers and easily adapt new employees: for example, they will make a reminder of the call, tell you which stage of work is next, etc.

They are intended both for employees and for communication with customers. CRM robots will be able to automatically send a letter, SMS to the client, make a call and read a text message to him in his voice. For example, when the transaction is completed, the robot will call the client and thank him ("Thank you, the money has arrived, we are shipping").

A robot can be created for a specific scenario: "under such and such conditions, perform such an action."

Another new feature in CRM is triggers. They react to the actions of customers - letters, calls, payment for orders, etc. A pre-planned trigger scenario for each particular case will also run CRM robots.

Regular accounts

The product implements automatic billing, which is often repeated (something similar to auto payment in a mobile bank): for example, the agency hands over the office and sends the account to the tenant every month. You can select regularity, billing period, and other options.

In the new release, Bitrix24 made updates to many customer requests. There was auto-filling of details according to TIN, a new CRM card, an online store tracker (automatically transfers data on orders in the online store to CRM), etc.

Bitrix24 opened the telephony API

Now any telephone company (cloud or office telephony operator) can create an application for Bitrix24 and work with CRM without intermediaries (you do not need to buy a SiP connector). The first integrations have already been implemented in Mango Office, Megafon, Telfin, etc.

For example, Megafon has eliminated the need to integrate a mobile number with a PBX. Managers will now be able to use regular mobile phones to integrate everything with CRM. For example, a manager calls a customer from a regular mobile phone (on a corporate tariff) and a customer card is "raised" in CRM. And if he is not at the computer, then the call will be recorded, if configured, it will be recorded.

New Desktop Application

It has become multi-account, synchronized with Bitrix24.Disk, etc.

Mobile application updated

There is support for new iOS and Android, the ability to send files to Bitrix24. Disk, business card scanner, etc.

Sergei Ryzhikov noted that so many updates have been made (both large and small) that all of them were not included in the presentation.

"Open lines," online chat, CRM

On June 9, 2016, 1C-Bitrix announced the modernization of Bitrix24. The service is supplemented with a number of tools for working with clients: "Open lines," online chat, CRM-forms, e-mail and 1C-tracker, payment of invoices online.

"Open lines" help manage communications with clients from VKontakte, Facebook, Telegram, Skype and online chat on the site. Through the "Open Lines" user appeals will get into the Bitrix24 messenger, line up and will be redirected to employees for a response. Correspondence with users will be saved in CRM. In the modernized Bitrix24, CRM has become omnichannel - it collects all data on interaction with customers from Open Lines, CRM forms, e-mail and 1C tracker.

Now there is a revolution in the communications of companies with customers. The place of ordinary telephony and e-mail is occupied by instant messengers and social networks. "Open lines" together with online chats will allow companies to completely change the format of communication with customers and significantly increase customer satisfaction from communication with companies. Sergey Ryzhikov, General Director of 1C-Bitrix

Other Bitrix functions24:

• scheduler of meetings and events, including in the Live Feed,
• multireaders in CRM.

Bitrix24 became free

On March 2, 2016, the developer of Bitrix24, 1C-Bitrix, announced that the product had become free and unlimited for users of companies of any scale.

author = Sergey Ryzhikov, founder of the Bitrix24 service For four years of operation, Bitrix24 has made available modern Internet tools for managing workflows. We became the first service that was able to offer a set of necessary tools for free for small teams. Now we give companies of any scale the opportunity to use communication tools unlimited and free of charge. Such a change in development strategy will allow Bitrix24 to become the most popular service on the market.

According to the developers, the correction in the pricing policy will allow the Bitrix24 service to become a replacement for a set of disparate messengers and social networks that employees use to communicate. Now all correspondence with colleagues, partners and external users, regardless of the number of its participants, from Vkontakte, Facebook, Skype and What's App can be transferred to Bitrix24.

Changes

• The procedure for inviting participants has been simplified, which will allow you to quickly register and start communication in the service.
• business tools Bitrix24: CRM, Tasks and Projects, Calendars, Bitrix24.Disk, Time & Attendance, Telephony and Business Processes will remain free for 12 people in a company of any size.
• in "Bitrix24" a virtual assistant appeared - the Internet robot Martha. A smart Internet robot will help users work with Bitrix24, set tasks for them, make appointments, and enter data into CRM. The virtual assistant was developed using machine learning technologies from Nanosemantics.
• "Bitrix24" changed the work with tasks. In "Tasks" there are simple and advanced interfaces. Each employee can customize the type of task, and from the next task the interface is adapted to the needs of the director. All unnecessary fields can be hidden in the settings, and only those that are needed for work can be taken out. The time for setting tasks will be reduced and will cease to be a routine operation. The new task format is also available in the mobile version.
• Bitrix24.CRM received the data-based auto-fill feature. FTS Russia

In the current version of the service, you can connect to Bitrix24 a corporate account in Office 365 and work with documents in it.

2015

Bitrix24 Release 16.0

On November 18, 2015, 1C-Bitrix announced the launch of the release of Bitrix24. According to the company, this product "kills mail, displaces Slack and expands its presence in the world."

The release was first named - "Madagascar." All subsequent releases, according to the company's statement, will also receive place names. 1C-Bitrix announced a general strategy for the development of the Bitrix24 service, partially implemented in the Madagascar release, but at the same time providing for significant improvements in the future^[10].

The strategy is the integration of Bitrix24.Network and Bitrix24.Extranet. The company plans to allow Bitrix24 users to simplify and speed up any interaction with both "internal" Bitrix24 users and external users who are not customers. "1C-Bitrix

This concept was called Bitrix24.Network 2.0 is actually an integration bus, through which you can communicate and send documents or files to those who use Bitrix24 and everything else through secure data channels without thinking about the addressee having this software solution.

The company presented the modernization of the release of "Bitrix24" 16.0 in the images:

Bitriks24.chat

• General chat for all employees of the company

• Open chats per department and workgroups

• Closed chats per department and workgroups

• Open Developer API

Chat presentation in Bitrix24.chat (2015)

How "Bitrix24" kills email

• Communications with external users from the Bitrix Live Feed 24

• The ability to organize a discussion of any letter with colleagues through the "Live Feed"

• Ability to set tasks and comment on them by email

Screenshot of the software window (2015)

Bitrix24.Softphone

The Bitrix24 mobile application replaces the telephone:

• Runs on iOS and Android

• free of charge

Mobile CRM

• Interface

• Integration with Bitrix24.Softphone

Bitriks24.CRM

• Auto-complete details - "smart" details

• Analyses for all documents in CRM

Analyses (2015)

The company plans to release in blocks and complete the release by December 15, 2015.

Transfer of data of Russian users to the Russian Federation

On September 3, 2015, 1C-Bitrix announced the placement of personal data of all Russian users of the Bitrix24 service from Amazon servers to the hosting of the Russian provider Cloud4Y. This company posted data from Bitrix24 on 73 servers in two independent data centers. Details about this project can be found here.

Bitrix24 Updated

On April 14, 2015, 1C-Bitrix introduced the next version of the Bitrix24 collaborative cloud service^[11]

Users of the service gained access to the settings and automation of the company's business processes.

Updates affected telephony, CRM, Bitrix24.Disk, task management, video calls and a mobile application.

The Bitrik24 cloud service helps companies automate the main business processes. From the Live Feed, any employee of the company can start a business process:

• invoice payment,
• incoming or outgoing documents,
• application for vacation,
• business trip and others.

Companies can create their own business processes or download partner-created variants from the application catalog for Bitrix24. New business processes can be configured and changed independently, discussed in the "Live Feed."

System users have the ability to call and answer calls from traditional SIP office phones, not just headsets with headphones. Setting up a handset binding takes as long as minutes.

The possibilities of integrating telephony into Bitrix24 and CRM have been implemented: when calling a SIP phone, a client card will be opened in Bitrix24, and a conversation record will be attached to the card. The history of communication with clients is saved in the portal. The cost of the Telephony service has been reduced by 2 times - up to 490 rubles.

In the CRM of the Bitrix24 service, visual reports will become available for all entities used in CRM:

• information on concluded transactions,
• returning customers,
• profits,
• other data will be displayed on the graph.

Screenshot of the Bitrix window24, 2014

Reports for the manager will provide information on each of the employees, their results. For the manager, his place in the ranking of company employees will be displayed. You can customize the reporting form "for yourself," generate a report for the selected period of time.

Implementing CRM will be much easier. The visual presentation of the information will greatly simplify the work of the sales manager.

Updates will affect the functionality:

• "Bitrix24.Disk" is integrated with external cloud drives (One Drive, Google Drive, Dropbox, Yandex.Disk).

• Video calls. The display function is available for video calls.

• Tasks. In template tasks, you can create subtasks and checklists.

• Mobile application. You can log in to the new mobile application through social networks.

• Desktop application. Updated and released new versions for Windows and Mac OS.

• "Support24." Users of the service can quickly find answers to questions - in the format of articles, videos, training courses. Each material corresponds to the request and is finalized.

"Every

executive wants their company to work like hours. But often the implemented systems for building and automating business processes of the company not only do not solve the tasks set, but also cause negativity on the part of employees. We were able to organize business processes in the company so that they stop taking up working time, become simple and transparent, understandable to every employee. And the manager could see the real result of the implementation. Bitrix24 gives the company efficiency tools that users will like and make their work not only effective, but also pleasant, "said Sergey Ryzhikov, General Director of 1C-Bitrix.

2014

Bitrix Update March 24, 2014

On March 13, 2014, 1C-Bitrix introduced an update to the Bitrix 24 cloud service.

As part of the update:

• Updated mobile applications for iOS and Android;
• Office number binding for outgoing calls from Bitrix24
• Bitrix24.Disk - updates for file sharing amenities;
• New interface design for Bitrix24 desktop application, including new video calls;
• A big CRM update: no more confusion when establishing counterparties;
• Updated app store for Bitrix24, new offers from partners;
• Changes in the infrastructure that reduce the response time of the service.

Mobile apps

Bitrix24 apps for Android and iOS smartphones and tablets have been updated. A lot of work has been done to improve the Android version of Bitrix24.

Mobile applications support live tape services, task management, file management, CRM, instant messaging, access to the employee contact database, and workgroups. Push notifications work without problems, there is also the possibility of multiple authorization (multi-account).

Bitrix24: telephony in a new way

Using Bitrix24, it is possible to make calls directly from the portal interface. Including external numbers. Outgoing calls can be made to any city and mobile numbers at home and abroad. The cost of an external call is on average lower than that of other online call solutions.

One of the new functions is the ability to link your company number to Bitrix24 for outgoing communication, whereby the company's phone number is visible to the interlocutor during a call from the portal. Bitrix24 allows you to quickly and conveniently replenish the balance of your telephone service, saves the history of calls, details of the movement of funds in the account, keeps a record of telephone conversations.

New Application Interface

The desktop application has a new, intuitive interface. The necessary partitions Bitrix24: messages, notifications, Bitrix24. Disk and others - are available in one click, all the buttons that were at the top of the application are transferred to the menu on the left.

Bitrix24.Disk - it is more convenient to work with files together

Bitrix service 24.Disk is a cloud replacement for an enterprise file server. The work of users with various access rights is supported, including from personal mobile devices.

Working with documents locally, quickly sharing a file with colleagues, discussing a document on the portal, or simply saving it to your disk are the most common and necessary actions that users face in their daily work. In order to make these actions convenient, and most importantly fast, new items in the context menu appeared for files and folders of the Disk.

It is easy to get and copy a public link to a document, open a file for viewing on the Bitrix24 portal, or quickly share the document with colleagues and immediately discuss it in the Live Feed of the portal, which is convenient when coordinating projects.

Access settings are simplified. Now you can share files with colleagues not only on the portal, but also directly from the local Disk folder using the folder context menu. And you can now send the desired document to the Bitrix storage24 through the context menu.

In the context menu, it is possible to control the process and status of file synchronization, observe information about the amount of free space on the cloud disk, and, if necessary, increase it.

Improved service performance

The data of the service users is stored in several data centers in the "cloud," Amazon which guarantees the uninterrupted operation of the service 24/7 and a high degree of data protection.

The company has two new data centers in the European "cloud" Amazon, where it has begun, and will soon be completed, the transfer of data from all customers of domain zones.ru,.ua,.de. This has significantly improved the speed of the service, which confirms a large series of tests for both dynamic and static ^[12].

All this reduced page loading time, in different scenarios, by 20-50%.

Bitrix24 connections are made using an SSL certificate, multiple filters, and network displays. Data is backed up daily.

Updated functionality of "cloud" Bitrix May 24, 2014

On May 28, 2014, 1C-Bitrix introduced updates to the Bitrix24 cloud service.

The updated service includes a set of tools for organizing the work of employees of medium and small business sectors - both in the office and remotely.

The use of Bitrix24 allows you to abandon the automation of workflows in disparate services, systems and centralize the management of company information in one place.

The latest updates include a corporate mail service and a virtual PBX.

One of the significant updates to the service, according to the developers, is the Bitrix24.Network, which allows users of various accounts to communicate with each other and "external" participants. This allows you to minimize the use of various communication tools (Skype, WhatsApp, Viber and others) and store your communication history in one place. "Bitrix24.Network" is a messenger for business communications, with chat, voice and video calling capabilities. All network capabilities are available not only to Bitrix24 users, but also to those who are not registered in the service, but were invited by the participants.

Built-in telephony has been expanded to virtual PBX functionality. Bitrix24.Telephony is integrated with CRM, which is convenient for communication with customers - at the time of an incoming call, all information about the client, current transactions and orders from CRM is available to the manager on the screen.

There is no limit on the number of incoming lines that can be connected to a Bitrix24 account. Calls are forwarded to mobile and landline numbers, the ability to record a telephone conversation. During the conversation, the manager can fix the agreements in the form of a case in CRM.

You can integrate your SIP PBX for incoming and outgoing calls into the service if you use it in your company.

Users of the mobile application of the Bitrix24 service previously read the feed, managed tasks and viewed work files. Now they can call and receive calls - both voice and video. The functionality is available via Wi-Fi, LTE and 3G.

Users were able to create their own mail service. This functionality is implemented jointly with Yandex and its Mail for Domain service. Bitrix24 users can create corporate mail within the bitrix24.ru domain (.ua,.com,.de) or bind their corporate domain.

In CRM, you can create quotation documents. You can customize the document template to suit your company's needs by selecting and adding fields. The completed document can be printed or emailed to the customer, monitored for status, and converted to other CRM documents.

In the updated "Bitrix24" it is easier to organize work with lists of tasks, change of persons responsible, deadlines.

Updated Bitrix24 October 2014

On October 8, 2014, 1C-Bitrix introduced a new version of the cloud service for Bitrix collaboration. 24 In this version, the updates affected the speed of work, data access security, Bitrix24 cloud storage. Disk, interface design, business communications capabilities.

Bitrix24 service - a complete set of tools in the "cloud" to automate the work of the company:

• corporate social network,
• tasks,
• CRM,
• business chat and group video calls,
• ip-telephony,
• mail,
• Bitrix24.Disk,
• calendars,
• mobile application,
• HR-
• other instruments.

"

Our task is not just to give the company a full suite of tools to automate work tasks, but to help involve employees in their use. The problem with most corporate information systems of the previous generation is that their implementation cost a lot of money, but users sabotaged their use, since the systems are heavy and inconvenient. In fact, they made it even more difficult to work than they helped. Our task is to give companies efficiency tools that users will like and make their work not only effective, but also pleasant, "said Sergey Ryzhikov, General Director of 1C-Bitrix.

Updates

• Flat design and speed - for lovers of beauty.

Upgrade of service interfaces started. Now they will be presented in a new, "flat" design, become simpler, clearer and brighter. At present, it is difficult to overstate the importance of interface quality and their impact on user engagement. Employees of the company will be more willing to perform daily familiar or routine work operations if working with the service is aesthetically pleasing.

Bitrix24 pages now load up to 2.5 times faster thanks to the use of Composite Site technology. The speed of the service is a key quality criterion for users, so a lot of attention is paid to improving it.

Bitrix24.Disk - unlimited space

Bitrix24 offers users unlimited space in the cloud to store enterprise data. The offer is valid for users of the senior tariff plan "Company" of the Bitrix service 24. For the average "Team" tariff plan, the space for storing data in the cloud has been increased from 50 GB to 100 GB.

In addition, for the cloud storage Bitrix24. The disk is full refactoring. As a result, the speed of work has increased significantly.

Two-step authorization

The new Bitrix24 has an enhanced data protection system - two-stage authorization. Two-step authorization is an excellent way to protect against password leaks through spyware (for example, botnets) or due to user errors (too simple passwords, memorizing in a browser).

Administrators and users of the service were able to configure authorization in the service using a login-password bundle and an additional one-time password - it is generated each time by a special mobile application Bitrix OTP. The application can be downloaded to smartphones on,, iOS Android or. Windows Phone

For the Bitrix cloud service, 24 the international TOTP standard is supported (in accordance with RFC 6238), for the boxed version of 1C-Bitrix24 the international HOTP standard is supported (in accordance with RFC 4226). All applications and hardware devices that meet these specifications work with the service.

Other updates

Bitrix24.Telephony

In the new version of Bitrix24, each call to the company is recorded and automatically saved as a contact in CRM. In addition to city numbers, telephony users can rent an 8-800 number for free calls from customers. The simple integration of Bitrix24 with the company's own SIP PBX has become available.

Bitrix Sales Management24 with CRM Customizations

CRM in Bitrix24 is one of the most popular services of all the presented functionality. According to the developers, as of October 8, 2014, more than 20 thousand companies use CRM functionality in Bitrix24.

1.5 million transactions, 4 million contacts and counterparties, 1.5 million leads were entered into the system. In the new version of Bitrix24, companies have the opportunity to create individual forms of commercial offers, accounts, transactions, contacts and other documents. You can create such templates both for the company as a whole and for individual employees. The online clothing store will be able to add parameters such as color, style, size to the Quotation document, as well as remove unnecessary standard fields. You can also use the fields you added when customizing forms in CRM to generate responses.

Communications: video and voice calls from the mobile application

In the new version of the service, users of the mobile application have the possibility of voice calls to other portal users. Improved the quality of video calls in mobile networks using 3G and LTE from phones on iOS and Android platforms.

The improvements affected the business chat. Now in the dialog you can send files, edit and delete sent messages.

New version of Bitrix cloud service December 24, 2014

On December 10, 2014, 1C-Bitrix introduced a new version of the Bitrix collaboration cloud service24.

The developers have completely redesigned the mobile application, a lot of work has been done to increase the speed of the service - Bitrix24 is a set of tools for automating business processes of small and medium-sized companies.

As part of Bitrix24, the mobile application has been completely updated. It is presented in a modern flat design, which makes it easier for users. In addition to the design change, additional functions have appeared in the Bitrix24 mobile application, have undergone changes: live feed, business chat and user profiles.

Bitrix Mobile App View 24

A large number of service improvements are aimed at improving the speed of its operation. A special web accelerator has been launched for Russian users, which accelerates the operation of the system, especially a mobile application. For the mobile application and CRM section, the Composite Site technology is now used.

"The entire

Bitrix24 is aimed at ensuring that companies can quickly adapt to changing economic conditions. In a situation where it becomes almost impossible to predict changes, the ability to quickly make decisions and change the company becomes the key to success. All our tools are aimed at accelerating the transfer of information within the company and, as a result, decision-making. This allows companies to adapt to the current market situation, "said Sergey Ryzhikov, General Director of 1C-Bitrix.

Bitrix24 Presentation

Certification of FSTEC of Russia

In December 2014, 1C-Bitrix, Certified Information Systems, and NPO Echelon announced the receipt of FSTEC of Russia certificates for 1C-Bitrix: Site Management and 1C-Bitrix24 products. The obtained certificates indicate that the 1C-Bitrix: Site Management and 1C-Bitrix24 software complexes are general-purpose software with built-in means of protecting against unauthorized access to information that does not contain information constituting a state secret, comply with the requirements of the guidance document "Protection against unauthorized access to information. Part 1. Information security software. Classification according to the level of control of the absence of undeclared capabilities "(State Technical Commission, 1999) - according to the 4th level of control and technical specifications when fulfilling the operating instructions specified in the logbooks. Certification tests "1C-Bitrix: Site Management" and "1C-Bitrix24" were carried out by the testing laboratory of NPO "Echelon."

The certified version of the software complex "1C-Bitrix: Site Management" includes the editions "First Site," "Start," "Standard," "Expert," "Small Business," "Business," "Web Cluster," "Business Web Cluster," "School Site" (basic), "School Site" (extended), "School Site," "Educational Institution Site," "Medical Organization Site state " (basic). Software "1C-Bitrix24" is certified in the editions "Company," "Corporate Portal," "Holding," "Internal Portal of a State Organization," "Internal Portal of an Educational Institution."

2013

Enterprise "Dropbox," tablet app and improved CRM

In March 2013, 1C-Bitrix introduced an update to the Bitrix24 cloud service and the 1C-Bitrix: Corporate Portal product. They have a cloud storage "Bitrix24. Disk" for working with documents, an application for tablets on popular iOS and Android platforms has been released, improvements have also been made to the CRM system.

"Bitrix24.Disk," in particular, provides users of the service "Bitrix24" and "1C-Bitrix: Corporate Portal" to access work documents and files from any device even while offline, as well as share them with colleagues.

After connecting, Bitrix24.Disk creates a special folder on the user's computer and copies documents from the portal to it. When you make changes to copies of documents from the Bitrix24.Disk automatically synchronizes changes to documents on the portal. SSL provides secure data transfer.

Files saved to the folder are automatically transferred to the Bitrix24 cloud, where the entire change history will be stored. If necessary, you can restore even deleted files that have been moved to the Recycle Bin.

"Previously, files could be downloaded via the web interface or by Internet connecting a network drive via WebDAV, that is, you needed access to files. Now you can always access it. This is the main advantage. Plus - the company retains all information on its resources, nothing is lost and "does not leave" with the dismissed employee, "TAdviser explained in 1C-Bitrix.

The available storage limit is determined by the tariff, the company told TAdviser. For example, for the "Company" tariff, it is 100 GB. For the boxed version of the product, the amount of storage will be limited to the server where the company stores the data.

When launched in March 2013, Bitrix24.Disk became available only to Windows users . The Mac release is scheduled for April 2013. The April version of Bitrix24.Disk will also support synchronization of team and company documents and support shared folders for employees.

Part of the Bitrix24 and 1C-Bitrix: Enterprise Portal update was also the emergence of an application for tablets running on both iOS and Android. Tablet users will be able to read Live Feed, post photos, send messages and comments, discuss projects, work with documents, view documents saved in Bitrix24.Disk.

The tablet application and the previously released mobile application are integrated with calendars, which allows you to schedule and confirm appointments directly from devices. Push notifications will allow you to keep abreast of important work events even when the application is closed. In addition, registration of new accounts in Bitrix24 is now available directly from a mobile device.

As for the CRM system, after the update, it increased the convenience of navigation and interfaces, which were redesigned taking into account studies of user behavior. Now most of the most common actions in CRM can be performed without unnecessary clicks, this applies primarily to the interface for working with the "deal" - editing information about it, creating new deals, visualizing and switching stages of execution, a new format for displaying information about the deal.

It became possible to search for information only on CRM and create your own search templates in a smart filter - these updates provide online access to information. The filter also contains preset forms that correspond to 90% of regularly specified search queries.

After updates, users will be able not only to send letters from CRM to potential customers, as it was before, but also to create letter templates for themselves and for colleagues. In addition, it became possible to make calls through IP telephony applications directly from the interface of the CRM system.

"Bitrix24" opens the programming interface

The developer of the cloud service for collaboration - the social intranet "Bitrix24" announced on July 4, 2013 the opening of the API and the emergence of new opportunities for creating enterprise applications based on the service.

The 1C-Bitrix company also announced a competition for the development of applications (prize pool of 500 thousand rubles)

"Opening the API is the first step in becoming Bitrix24 a full-featured cloud PaaS platform for creating applications. Now developers have the opportunity to create and integrate their own modules with the service, as well as place them in its cloud infrastructure. Over time, we plan to develop opportunities for developers, which ultimately should significantly expand opportunities for users of the service, "said Sergey Ryzhikov, head of 1C-Bitrix.

The existing functionality of the service can be supplemented with applications for working with such service elements as CRM, calendar, tasks, document storage, notification and messages. In total, the documentation describes about 200 API methods that can be applied to data objects in the service.

Application Type Support

Three types of applications are supported:

• JavaScript applications hosted by the developer in the 1C-Bitrix cloud. They can be modules that complement or improve the functionality of the service.

• Applications hosted on third-party servers. They are also modules that expand the standard functionality of the service.

• External applications that use only the API, they do not integrate into the Bitrix24 interface in any way. External applications are used to obtain data that will be used, for example, for web-, desktop- or mobile applications.

Application Placement and Time Lag

Ready-made applications will be presented in the "Marketplace" section of the "Bitrix24" account. Before publication in the catalog, applications will undergo moderation and quality testing. Bitrix24 users will be able to install all applications from the Marketplace for free until November 2013.

Partners

For application development partners, the "Personal Account" service is also provided, in which you can see the statuses of checking and publishing applications, in the future billing information will be available there.

"Bitrix24" outlined a plan for world expansion

1C-Bitrix plans to launch sales of its cloud collaboration service Bitrix24 in Latin America by releasing its versions in Spanish and Portuguese, the company told TAdviser in October 2013. In Portuguese, the service, in particular, will be intended for Brazil.

The company's interest in this region is due to the fast-growing market. Thus, according to the American research company Pyramid Research, the cloud services market in the small and medium-sized business segment, which Bitrix24 is focused on, in Latin America in 2012 was estimated at about $1.9 billion, and by 2017 analysts predict its growth to $12.7 billion.

Sales of the service are also planned to begin in Holland, Thailand and Poland. As TAdviser explained in 1C-Bitrix, in these countries it already has strong regional partners who began working here with other products of the company even before entering the Bitrix24 market.

The Bitrix24 service is already sold in the USA and Germany: in these countries it was launched almost simultaneously with the start of its sales in its native market. Regarding the peculiarities of these markets, 1C-Bitrix notes that German is more conservative, there is more demand for "box" intranets, and American is more familiar with clouds.

In Russia, sales of the service started in April 2012; as of the end of September 2013, according to 1C-Bitrix, more than 82 thousand companies were registered in it. The company did not provide accurate data on the number of registered users in the United States and Germany, but noted that the activity of users there is not yet the same as in the Russian market, and the brand is less famous abroad, one of the reasons for which is competition.

Bitrix24 is developed in the format of an internal corporate social network and combines tools for work and social communications within the company. Among its most famous Western competitors are the Worketc, Workflowmax and Podio projects. The latter, in turn, entered the Russian market in August 2012.

In October 2013, 1C-Bitrix also announced the start of sales of Bitrix24 in Ukraine. The company has been present in this country since 2005, and its partner network here has over 750 companies.

Notes