Pyaterochka Delivery

2020

More than 3.3 million orders with a total weight over 36.7 thousand tons are delivered in a year

On January 28, 2021 X5 Retail Group reported work results in 2020 of the product "Pyaterochka Delivery". In a year couriers of service delivered more than 3.3 million orders with a total weight over 36.7 thousand tons, from them 10.6 thousand tons are the share of fruit and vegetables. More than 420 thousand orders (about 13%) were executed free of charge for social categories of citizens.

Bananas became the most popular goods item among clients of service by tradition, they were ordered by more than 680 thousand times, in total about 712 tons. In general, category "fruit and vegetables" - the most demanded in express delivery. In a year to clients of service brought over 10.6 thousand tons of fresh vegetables and fruit. Most often occurred in orders: onions (373 thousand orders), potatoes (288 thousand), lemons (248 thousand), carrots (235 thousand), tangerines (228 thousand). In top-10 on getting into the check at clients of "Pyaterochka of Delivery" cut long loaf and eggs also entered. The average weight of one delivered order was a little more than 11 kg.

Couriers of "Pyaterochka of Delivery" for 2020 could round 87 times the planet Earth: the total distance to all addresses of clients without a way back which they overcame exceeded 3.5 million km.

Peak month for delivery there was a December, 2020 when only more than 794 thousand orders were executed.

For January, 2021 service of express delivery "Pyaterochka Delivery" works in Moscow, the Moscow region, Kazan, St. Petersburg, the Leningrad Region, Krasnodar, Rostov-on-Don, Voronezh, Nizhny Novgorod, Samara, Yekaterinburg, Chelyabinsk, Ufa and Novosibirsk based on 594 shops and 8 darkstor.

Pyaterochka executed more than 2 million customer orders of service of express delivery

On November 11, 2020 it became known that retail chain stores Pyaterochka executed more than 2 million customer orders of service of express delivery. In October the average number of daily orders through the Pyaterochka Delivery application exceeded 16 thousand.

Total weight of all orders delivered from Pyaterochka since the beginning of 2020 exceeded 24 thousand tons. One of the most popular products among clients of delivery are bananas, all them about 600 tons were ordered. At the same time in total couriers to deliver all orders "from a door to a door", did a way to 6 million kilometers that equals to 150 revolutions around the Earth.

The service is available through mobile application "Pyaterochka Delivery". Orders in it are taken from 9 in the morning to 9 in the evening, and the same discounts and special offers, as in normal shops of network apply. Each client can collect the basket which is not limited by quantity of positions, but weight not exceeding 30 kg, turning on up to 10 liters of water. For November, 2020 the most volume, but not the most expensive, the order from Moscow consisting of 450 different positions is.

The seasonal factor and situation with a coronavirus stimulate transition to online shopping. Clients of express delivery receive all necessary goods, without leaving the house, quickly and safely that especially important in a difficult epidemiological situation.

At the beginning of 2020 the service of express delivery from Pyaterochka was available only in the small area in the southwest of Moscow. We could react quickly to calls of time and scale service which use not only in the capital now, but also in Kazan, St. Petersburg, Krasnodar, Rostov-on-Don, Voronezh, Nizhny Novgorod, Samara, Yekaterinburg and Chelyabinsk. Demand for service continues to grow: we deliver from 360 shops and darkstor more than 16 thousand orders daily. If earlier people had barriers, concerns to order online, then now they already have experience, do not worry about quality and just enjoy convenience. Nearly a half of those who tried service make the order repeatedly, - the director of service of express delivery of Pyaterochka Ilya Saltanov comments.

All deliveries within work of service are performed by a contactless method. And for prevention of spread of a koronavirusny infection the retail chain stores strictly observe all sanitary and hygienic requirements: makes disinfection of premises of the shops and implements a complex of preventive measures for protection of employees and buyers. Among couriers of delivery regular dimension of body temperature is adjusted, all of them are provided with individual protection equipment.

Start of delivery service in Nizhny Novgorod

On August 31, 2020 X5 Retail Group announced start of delivery service of products from shops of network in Nizhny Novgorod. About 70% of residents of all districts of the city can already use service of express delivery.

For August 31, 2020 "Pyaterochka Delivery" works based on 13 shops of Nizhny Novgorod. To use this service it is necessary to install mobile application "Pyaterochka Delivery". Orders in it are taken from 9 in the morning to 9 in the evening, collect them directly in Pyaterochka shop. At the same time collectors select products with the maximum expiration date and the freshest fruit and vegetables. Products are delivered absolutely at the same prices, as in shops of network, all operating actions extend to them and double points of the loyalty program "are in addition charged Help out - the card". Orders deliver with couriers directly to a door literally within an hour, and delivery cost is only 99 rubles. Payment is made conveniently and safely – at once in mobile application, it is not necessary to perform any settlement with couriers.

Online shopping becomes more and more popular and demanded, and the market of food not an exception. Opportunities to save time for a visit of shop behind products at residents of Nizhny Novgorod became even more thanks to service of express delivery from Pyaterochka now. It is convenient and safe that is important in a present situation, in our work we adhere to the highest standards. Therefore each our customer can be sure that we will quickly get directly home the freshest products which our collectors will carefully pick up, paying due attention to quality – as though they selected these products for themselves, - the director of implementation of retail technologies of the macroregion Volga North of retail chain stores Pyaterochka Andrey Toshchev comments.

Besides, for the purpose of prevention of spread of a koronavirusny infection the retail chain stores strictly observe all sanitary and hygienic requirements: makes disinfection of premises of the shops and implements a complex of preventive measures for protection of employees and buyers. Among couriers of delivery regular dimension of body temperature is already adjusted, also they are provided with individual protection equipment.

Express delivery Pyaterochka on August, 2020 works also in Moscow, Kazan, St. Petersburg, Krasnodar, Rostov-on-Don. In total 286 shops, including 7 darkstor are connected to service.

The operational model of express delivery is under construction on separation of functionality between retail chain stores and the uniform managerial center and the IT platform on digital remote services X5 FoodTech.

Start of delivery service in Rostov-on-Don

On June 16, 2020 X5 Retail Group announced start of delivery service of products from shops of Pyaterochka network in Rostov-on-Don. The service for June, 2020 is available to 70% of the population of the city.

For June 15, 2020 express delivery works based on 14 shops and completely covers the Areas of Temernik, the Rostov sea, Voyenved, Aleksandrovka, LDC Suvorov and also a considerable part (75%) of the Northern residential array. Near Selmash, Nakhchivan and the western residential array service covers about 50% of households.

For the order of products from Pyaterochka with fast delivery home it is necessary to install mobile application "Pyaterochka Delivery" (well in App Store or Google Play). All food prices in it the same, as in shops of network, also extend to goods all operating actions and double points of the loyalty program "are charged Help out - the card". Orders are taken from 9 in the morning to 9 in the evening, collect them directly in Pyaterochka shop. Collectors select products with the maximum expiration date and the freshest fruit and vegetables. Orders deliver with couriers directly to a door within 60 minutes, delivery cost is 99 rubles. It is possible to make payment only in the application using the bank card.

Development of service of express delivery – one of strategic directions for us. We see that interest in service is not only at residents of the capital who got used to use different delivery services, but also in other cities of Russia. Certainly, restrictive measures gave to explosive demand growth Impulse, but also after lifting of restrictions interest in service will be retained. In our work we adhere to the highest standards – we work orders quickly and accurately, we collect all products "as to ourselves". It is sure that residents of Rostov will also estimate advantages of service and will receive more time for another important issues, having charged cares on purchase of products to us, - Dmitry Lobov, the director of the macroregion comments on South of retail chain stores Pyaterochka.

For the purpose of prevention of spread of a koronavirusny infection of new type the retail chain stores strictly observe all sanitary and hygienic requirements: makes disinfection of premises of the shops and implements a complex of preventive measures for protection of employees and buyers. Among couriers of delivery regular dimension of body temperature is already adjusted, also they are provided with individual protection equipment.

Express delivery from Pyaterochka shops for June, 2020 works in Moscow, Kazan, St. Petersburg, Krasnodar. Every day service implements about 11 thousand orders, and the average bill is 1849 rubles.

Start of delivery service in Krasnodar

The retail chain stores Pyaterochka started delivery service of products from shops of network in Krasnodar. About a third of citizens can use service for May 26, 2020, and the coverage will reach 90% of households soon. On May 26, 2020 the X5 Retail Group company reported about it.

For the order of products from Pyaterochka with delivery home it is necessary to install mobile application "Pyaterochka Delivery" (well in App Store or Google Play). All food prices in it the same, as in shops of network, also extend to goods all operating actions and double points of the loyalty program "are charged Help out - the card". Orders are taken from 9 in the morning to 9 in the evening, collect them directly in Pyaterochka shop and deliver with couriers directly to a door within 60 minutes. Delivery cost – 99 rubles. It is possible to make payment only in the application using the bank card.

Demand for the product delivery home in connection with an epidemiological situation remains high, and we continue to deploy our service, leaving to other regions. For the end of May, 2020 we daily execute more than 12 thousand orders in Moscow, St. Petersburg and Kazan. It is sure, the service of fast delivery from Pyaterochka shops will help our buyers to cope with a difficult situation and will promote reduction of risk of infection, comments the CEO of retail chain stores Pyaterochka Sergey Goncharov.

For May 26, 2020 the service works based on 11 shops in areas Pokrovka, RIP and East Kruglikovsky and also in the Festival residential district. 9 more supermarkets will be connected to service soon, and as a result delivery will become available in large part the Western, Central, Karasunsky and Prikubansky districts.

For the purpose of prevention of spread of a koronavirusny infection the retail chain stores strictly observe all sanitary and hygienic requirements: makes disinfection of premises of the shops and implements a complex of preventive measures for protection of employees and buyers. Besides, all suppliers also apply the raised prevention measures on the production sites. Products arrive on distribution centers of reliably packed and there takes place strict control at acceptance. For drivers who carry goods on shops special rules of work are introduced, they allow to minimize their interaction with other employees. Among couriers of delivery regular dimension of body temperature is already adjusted, also they are provided with individual protection equipment.

Express delivery Pyaterochka for May 26, 2020 works based on 209 shops in Moscow, Kazan and St. Petersburg.

Start of delivery in St. Petersburg

On May 7, 2020 X5 Retail Group reported that retail chain stores Pyaterochka started delivery service of products from shops of network in St. Petersburg. The service is available still mainly in the central regions of the city, providing thus high demand on service in connection with the operating self-isolation mode.

Photo source: play.google.com

To use service it is necessary to install mobile application Delivery of Pyaterochka in AppStore or Google Play. All food prices in it just the same, as well as in Pyaterochka shops, also affect goods all federal and regional shares going to networks and double points of the loyalty program "are charged Help out - the card". Orders collect in Pyaterochka shop and deliver with couriers directly to a door. It is possible to make payment only in the application using the bank card. All orders are delivered on the same day, and the logistics continuously is improved as much as possible to reduce delivery time.

For May 7, 2020 service is already available to inhabitants in the Central, Admiralty, Vasileostrovsky, Moscow, Frunze, Kirov districts and partially in others. The area of coverage of service increases every week. Until the end of May it is going to make service of express delivery available in all territory of St. Petersburg.

The product delivery is performed by professional partner courier services.

For the purpose of prevention of spread of a koronavirusny infection of new type the retail chain stores toughened requirements to disinfection of premises of the shops and implement a complex of preventive measures for protection of employees and buyers. Besides, all our suppliers also apply the raised prevention measures on the production sites. Products arrive on distribution centers of reliably packed and there takes place strict control at acceptance. For drivers who carry goods on shops new rules of work are introduced, they allow to minimize their interaction with other employees. And among couriers of delivery regular dimension of body temperature is already adjusted, also they are provided with sanitizing wipes.