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Rostelecom: Housing and public utilities

Product
Developers: Rostelecom
Date of the premiere of the system: February, 2012
Branches: Government and social institutions,  housing and public utilities, service and household services
Technology: Accounting systems

Rostelecom presented in the spring of 2012 the complete solution for ensuring end-to-end business process automation in the utility sphere: formation and support of base of personal accounts, collecting and data processing of metering devices, directory consumer service. At the same time the solution guarantees strict observance of the legislation on personal data protection.

The acting vice president – the director of macroregional branch "Ural" of JSC Rostelecom Sergey Frolov presented this solution to the Minister of Regional Development of the Russian Federation Victor Basargin in Salekhard during the meeting devoted to complex development of a housing-and-municipal complex of the Ural Federal District

Presenting the solution, Sergey Frolov noted: "Our development for housing and public utilities provides integration with an information system of Electronic government. The reliable instrument of increase in efficiency of municipal services providing maximum "transparency" of the relations of all concerned parties can be as a result created: consumers of utilities, public authorities and local government, the power supplying organizations, management companies and condominium".

In case of project implementation citizens will be able to use opportunities of a personal account of the client of housing and public utilities, to monitor consumption of different energy resources and security of the dwelling online: data will be transferred, at the request of the consumer, to any subscriber device – from the computer to the mobile phone. And using call center inhabitants will have an opportunity to resolve the majority of issues on charges, without visiting offices of utility companies and settlement centers.

In October, 2011 the Russian President Dmitry Medvedev charged to the Government of the Russian Federation to provide creation of a uniform information resource in the field of municipal services. The solution of Rostelecom became the answer to this order.

As expected, during 2012 the unified information system of housing and public utilities will be implemented in all cities of Russia with the population over 500 thousand people, and by the end of 2013 – in all territory of the country.

By estimates of specialists, all are interested in system implementation of informatization of housing and public utilities: to authorities it will allow to reduce charges of municipal services, to the supplying organizations – to increase payment discipline, and to management companies - to reduce costs for settlement service maintenance.

Rostelecom is already ready to start project implementation of universal implementation of this solution. The company has all necessary to begin this work: unique infrastructure – the developed communication channels in all regions, powerful data processing centers and call centers, experience with complex billing systems, etc.