Sber Businessbot

Main article: Chat-bot Virtual interlocutors

2020: Representation Sber Businessbota

Sberbank announced on July 13, 2020 TAdviser development chats-bots-platforms for legal entities. A cloud service Sber Businessbot allows to reduce the companies costs and losses of clients at the expense of an ozdaniye of chat-bots (virtual digital assistants) for customer service on the website or in the messenger of the company. With the automatic interlocutor in a chat it is possible to talk as to the person: ask whether there are on sale the necessary goods, what delivery conditions and return and so on.

Sberbank Sber Businessbot developed the chat-bot-platform for legal persons

More than 120 ready scenarios of service for the different industries of business act on the platform for July 13, 2020. For example, for online stores answers to questions on delivery, formation of the order, payment and return of goods, a contact information and the addresses of shops are prepared; for travel agencies — by rules of an execution of visas, armoring of tours and the organization of a trip. The company can select ready scenarios or create own.

Stanislav Kartashov, vice president, director of the Corporate Clients 360 division of Sberbank:

We invest in development of non-bank products in bank much and we bring the most universal solutions to public market. From the beginning of a pandemic our clients began to look for actively opportunities for expense optimization, and many faced the multiple growth of load of the remote channels. Sber Businessbot helps clients to cope with these calls. Use of service reduces load of operators of contact centers of 20–30%. Respectively, also costs are reduced, and here the quality of client service grows: the bot, unlike the person, responds to the requests of clients instantly and round the clock, does not know fatigue and bad mood.

Sber Businessbot constantly studies at questions of users and replaces the operator person in the majority of scenarios of service. Thanks to the fact that service is based on the NLP platform of Sberbank the organizations at connection should not be invested in development of own solutions on the basis of machine learning, to employ programmers for development of the code, to buy the additional hardware or the software. The NLP platform of Sberbank developed by SberDevices company is the cornerstone of many products and solutions of bank, for example, of processing of the entering appeals to contact centers, recognitions of voice and text requests of users of the application Sberbank Online and Sberbank Business Online and also smart voice search in the Okko Smart Box mediaplayer.

Konstantin Kruglov, CEO SberDevices:

SberDevices continues to develop platforms and technologies which reduce an input threshold in projects on creation of the products which are based on recognition and generation of a natural language. Thanks to our developments such products are created in bank everywhere now.

Any legal entities can use a product: the client of Sberbank to be for this purpose optional. Sber Businessbot is integrated with service for communication with clients into online — Jivo.

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