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Sberbank Onl@yn

Product
The name of the base system (platform): InterBank RS
Developers: Sberbank, R-Style Softlab
Date of the premiere of the system: 2008/06/15
Last Release Date: 2020/03/24
Branches: Financial services, investments and audit
Technology: Systems of remote banking

Content

Sberbank Onl@yn is the centralized automated system for conducting financial transactions on the Internet.

The history of development of service since 2008 up to now

Main article: Development "Sberbank Onl@yn"

Statistics of use

2020: Start of Payment of a Tax service for self-employed

On March 24, 2020 Sberbank announced start of Payment of a Tax service for self-employed. Now it is just possible to pay a tax: it is not necessary even to grant the amount of tax on professional income and details for payment, it is enough to come into the section "Case" — "My taxes" in mobile application "Sberbank Online".

The amount of tax added by Federal Tax Service of the Russian Federation (if it makes more than 100 rubles) will be visible in the application since the 12th day of the month following reporting. It is necessary to pay a monthly tax to the 25th.

To use an innovation, it is necessary to be registered in The Case service in Sberbank Online and to have the mobile device working at iOS or Android with the version of mobile application "Sberbank online" version 10.10 above.

«
Our clients do not need to use several services for payment of a tax on professional income any more, now all transactions from registration of a tax, self-employed before payment, can be made without leaving the application Sberbank Online. It is the next step on the way to the maximum saving of time and convenience of business of self-employed clients. It releases time for the main thing — development of the case,
noted Alexey Shashkin, the director of the "Small and Micro Business" division of Sberbank
»

2019

The active audience exceeded 50 million people

On September 18, 2019 Sberbank reported that the active audience of mobile application Sberbank Online exceeded 50 million people — so many people come into the application monthly. The most part of users Sberbank Online — Russians (47 million). Other 3 million users — citizens more than 150 countries of the world.

The active audience exceeded 50 million people

The most rapid growth of audience of the application in a year is observed among clients 45 years (+61%) are more senior and 20 years (+41%) are younger. The gain of users aged from 20 up to 45 years made 29%.

The gain of users aged from 20 up to 45 years made 29%

Deposits to Sberbank Online most often open 20-29-year-old — 33% are the share of them. And the credits make out 30-39-year-old most — 47%.

The credits make out 30-39-year-old — 47%

Women use bank application services more actively — they make out nearly 60% of all credits and deposits. At the same time the share of women among active audience of the application not so considerably exceeds a share of men — 55% against 45%.

The day active audience of the application Sberbank Online reached 20 million clients. In a year the median number of inputs grew by one user from 19 to 25 times a month.

More than 2.2 million legal persons clients of Sberbank make payments in electronic form

Sberbank announced on June 5, 2019 that it transferred 99.98% of the payments to online, and more than 2.2 million clients use them. For the end of 2018 420 million payments for the amount about 143 trillion rubles are made. In 5 months 2019 about 170 million payments for the amount more than 60 trillion rubles are already processed.

Speed of calculations in Sberbank increased in comparison with 2018 by 3 times and averages no more than 1 minute in all 11 time zones of Russia. Carrying out payments in Sberbank is performed in format 23x7 (23 hours a day 7 days a week), at the same time availability in the middle of last year made 20x7 (20 hours a day 7 days a week). The purpose of bank — to provide instant calculations in format 24x7.

«
The number of online payments and their share continue to grow constantly. In many respects it is promoted by emergence of new services which save time of the client and allow to execute a set of transactions without visit of office of bank. We are going to work further in this direction and to propose to clients solutions of their business challenges — Anatoly Popov, the vice chairman of the board of Sberbank.
»

2018

The number of users of the application "Sberbank Online" exceeded 40 million people

On November 6, 2018 Sberbank reported that the audience of users of mobile application "Sberbank Online" in a year grew by 47 percent and exceeded 40 million people.

On average users of mobile application "Sberbank Online" make more than 15.3 million transactions a day that is 74% more, than a year ago. The most demanded transactions are P2P-transfers of which 47% of a total quantity of daily transactions in Sberbank Online were the share. In a year the number of P2P-transfers in the application grew by 85%, the number of transfers between the accounts — for 78%, payments through Sberbank Online — for 59%.

More than 60% of users of mobile application "Sberbank Online" use it as the main digital channel — 24.3 million people. In a year this indicator grew by 64%.

«
Developing the Sberbank Online application for 40 million our clients, we not only are guided by their requirements, but also we try to offer something bigger. For this purpose we integrate into our bank digital service experience from other industries and spheres of life. It helps us to anticipate needs of users and to create trends.
Svyatoslav Ostrovsky, division leader "Digital platform" of Sberbank
»

Number of users — 30 million people

As reported in February, 2018 in Sberbank, "Sberbank Online" uses mobile applications more than 30 million people. In 2017 the active audience of service grew by 62%.

According to the statistics of bank, 80% of active users "Sberbank Online" make payments, and 73% are transfers to other people. On average the user comes into the application of times in three days. It is interesting what in audience of active users is also such who comes into the application every day. Such in December, 2017 there were 39 thousand people.

The peak of active audience is the share of age 27–34 years. At the same time 1.3 million users — it people are more senior than 60 years.

The most part of audience — 66% are users of devices based on Android.

As specified in Sberbank, "Sberbank Online" is considered active audience number of clients who not less time in 30 days came into the application. Earlier in public materials this indicator was calculated in 90 days.

2017: The mobile audience exceeded number of users of the web version

The audience of active users of mobile application Sberbank Online exceeded audience of the web version of Internet banking. In a year the audience of the application grew by 66% up to 26.5 million users whereas for the web version this indicator was fixed at the level of 25.2 million (growth was 6%).

"In the application Sberbank Online clients make "fast" actions more often – P2P-transfers, payments for cellular, come to look at balance. At the same time it is still more convenient to make some transactions by much from the computer. We see that the audience of the application actively grows, at the same time the web version remains the important tool for our clients", - Svyatoslav Ostrovsky, the Head of Department tells Bank XXI of Sberbank.

The audience of active users of the application and the web version Sberbank Online makes 41.2 million people. The share of active users of mobile application among this audience in a year grew from 49% to 64%.

In a year the application Sberbank was Online added with new features among which there is a connection of the card to payment systems Apple Pay Android Pay, Samsung Pay and personal councils in the section "My assistant". Besides, Sberbank Online on iPhone it is compatible to the VoiceOver function now: in parts or in full iPhone all opportunities Sberbank Online are available to blind users.

2016: "Sberbank Online" is used by 82% of users of Internet banking in the Russian Federation

More than 28 million people, or nearly 82% of all users of Internet banking in Russia use Sberbank Online Internet bank. "Sberbank Online" advances on this indicator of the closest persecutor by nine times.

14 million people, or 78% of all Russian audience of mobile banking use mobile applications of Sberbank. It is reported in the research e-Finance User Index 2016 which carried out the Markswebb Rank & Report agency. e-Finance User Index 2016 is the third wave of the annual research of users of electronic financial and payment services in Russia conducted by the agency. A research purpose – to estimate a current status and dynamics of changes of the financial sphere in the online environment from the point of view of end users.

2015: Number of active users more than 10 million

The number of active users "Sberbank Online" in a year increased three times and stepped over a mark of 10 million. Achieve such results it turned out also thanks to effective promotion of mobile banking. The big role was played advertizing Digital using modern formats and tools and also work of consultants in bank departments where to clients help to install the application on the smartphone and explain the main functionality.

Notes