TeamViewer (remote control and VKS)

TeamViewer is the universal solution for different scenarios in one software package.

As a part of a packet:

• remote service,
• first line support,
• access to the computers working without operator
• work in the mode of home office,
• interactive conferences,
• demonstrations,
• training sessions,
• joint work.

Main Functions

* Works running OS Windows Mac OS Linux, iPhone/iPad and Android, including cross-platform connections

• Works without setup, via firewalls and proxy servers
• Video transmission and a sound from the remote computer is available
• Record of sessions of remote control or conferences (images from webcams) with a sound or a voice communication under the IP protocol, including converting in the AVI format
• Simple management of users using the list of computers and contacts, easy connection by one mouse click
• Function of instant sending messages in the list of computers and contacts — including a group chat and sending messages offline
• Wake-on-LAN: turning on of the computer via other computer on which TeamViewer, within a local network or via the router is started
• Instant notifications about new notifications in the Computers and Contacts list
• Fast file transfer without installation of connection through the Computers and Contacts list
• Movement of files, images and the text between computers through a clipboard
• Built-in service of monitoring: TeamViewer sends notifications on an empty seat on a disk, available updates of Windows, antivirus protection and firewalls for Windows. For control of the device it is necessary to connect the device which is required to be controlled, with TeamViewer account.
• Support of a terminal server: in an environment of a terminal server the additional ID separate for each user is generated. Thanks to it each user can at the same time and is independent use TeamViewer.

Management from the console

• Administration via the web interface
• Integrated management of opportunities of creation, editing, shutdown of the password for each user of TeamViewer
• Shared access to groups: other users of TeamViewer can provide shared access to contact blocks.
• The detailed reports about all connections acting as a basis for billing.
• Automatic commenting after each session of remote control for accounting of the performed works of remote support.
• Connections via the web interface through the Computers and Contacts list
• Service queue: all requests for service come to one queue of service where are identified by the code of a session and are distributed in your command. The code of a session replaces TeamViewer ID and the password.
• The personalized user modules in the management console remain and sending personal links is possible. Also in the management console the design changes at any time. When loading TeamViewer the program is automatically updated.

Mobility

Support of mobile devices is provided: technical support of remote mobile devices via computers with the Mac or Windows operating systems, including instant screenshots from the remote device, a chat and cursor control, file transfer, transfer of the text in a device clipboard, gaining access to files of the system event log, etc.

2020: Elimination of the vulnerability allowing to steal far off the system password

To users of the tool for remote PC control of TeamViewer it is strongly recommended to be updated to the latest version of TeamViewer in connection with the dangerous vulnerability in the software allowing to steal the system password and to compromise a system. It became known on August 11, 2020. Moreover, the attack almost does not require user interaction, everything that it is necessary - to convince the victim to visit the harmful site.

The vulnerability which got ID CVE 2020-13699 is connected how TeamViewer processes the headings URI that allows the malefactor to force software to transfer a request of NTLM of authentication for the system of attacking.

In other words, the criminal can use URI the scheme TeamViewer to force the application installed on the system of the victim to initiate connection from under control attacking to the network SMB folder. Thus it can cause leakage of a name of a system and NTLMv2 the hashed version of the password and to become authorized on the system of the victim.

For the attack the malefactor will need to implement harmful iframe on the website, and then then to force the victim to visit a resource. Further on the computer the desktop version of TeamViewer and the remote SMB folder when which opening a system will send a request of NTLM of authentication will automatically be started. Having intercepted this request, the malefactor can execute the code or use for cracking of a hash.

Vulnerability mentions the following headings URI: teamviewer10, teamviewer8, teamviewerapi, tvchat1, tvcontrol1, tvfiletransfer1, tvjoinv8, tvpresent1, tvsendfile1, tvsqcustomer1, tvsqsupport1, tvvideocall1 and tvvpn1.

TeamViewer developers eliminated vulnerability with release of updates for versions of TeamViewer from 8 to 15. For August 11, 2020 there are no data on the attacks operating this vulnerability, but, considering popularity of software, they should be expected already shortly^[1].

2016

TeamViewer 12 final

On November 29, 2016 the TeamViewer company announced availability of the final version of TeamViewer 12. The functionality of security is added to a product, it became more conveniently and quicker, the company stated - it is a fully completed product.

Our purpose — to make TeamViewer the most reliable and convenient solution, without sacrificing the speed, security and the general quality of its work. We want to provide to the users the most powerful and versatile tool for the organization of remote support, remote access and joint work on the Internet. Such tool will help them to save time and to increase performance. Kornelius Brunner, chief innovation officer of TeamViewer company

As a part of TeamViewer 12 number of opportunities:

• controls of the mobile device from other mobile device with support of demonstration of the screen
  • TeamViewer 12 allows to use demonstration of the screen and to manage far off mobile devices iOS, Android and Windows irrespective of their location. The available feature set depends from operating system.

• high transmission rate of files and general speed of work
  • the transmission rate of files grew by 20 times, to 200 MB/s. Considerable code optimization of the application allowed to increase screen update rate to 60 frames per second, to reduce response time and also to make work with the help of the keyboard and a mouse more convenient. Thus it became much more pleasant to use the application in any sessions of remote control. TeamViewer provides the best performance thanks to automatic optimization of settings depending on the used system and conditions of network.

• information transparency and security
  • it is possible to check now what politicians are appointed and applied to devices, is centralized to monitor all entering connections in TeamViewer management console. During the session of management administrators can leave the notes stickers simplifying interaction with the remote user and also to apply the necessary politicians at once on a set of devices clicking of one button.

• multiplatformity
  • TeamViewer 12 can be used on different platforms and operating systems, including iOS 10, Android Nougat Windows 10, Windows 10 Anniversary Update and macOS Sierra. Operating systems are completely supported Windows XP and Windows Server 2003.

As well as in former versions, TeamViewer 12 it is available to computers Windows Mac Linux, mobile devices and devices on the platform Chrome OS.

TeamViewer 12 beta

On November 2, 2016 TeamViewer announced start of the beta of TeamViewer 12.

By means of TeamViewer 12 employees of IT departments and the less technically grounded users have an opportunity of remote diagnostics and fault recovery on computers, tablets and smartphones with the minimum efforts.

Among the upgraded functions of a product:

• cross-platform remote control the mobile device from other mobile device,
• demonstration of the screen for Android, iOS and Windows Phone.

In TeamViewer 12 Beta security and performance are increased. System administrators can identify all entering connections now and browse them in Management Console. TeamViewer 12 allows to unroll quickly settings of management on any number of devices and provides to IT specialists convenient means for verification of presence of security policies on the specific device. Transmission rate of files in TeamViewer 12 is increased up to 200 Mbps, picture frequency — up to 60 frames per second. This version received the updated interface and gives to system administrators the chance to unroll the software on thousands of devices a one click of the button.

TeamViewer was initially created for simple and convenient access to remote devices through the protected connection for any users. The new version of TeamViewer 12 once again shows our aspiration to create idle time in use and a safe product which can be traced from the first days of work of our company. Andreas Koenig, chief executive of TeamViewer

The TeamViewer company constantly increases quality of the product, offering users the safest, effective and convenient remedies of remote control. More than 15 improvements in TeamViewer 12 do remote support really simple. Kornelius Brunner, chief innovation officer of TeamViewer

TeamViewer 12 Beta is available to computers Windows Mac Linux, mobile devices and devices on the platform Chrome OS. The feature set SOFTWARE depends from operating system.

Integration with Salesforce Service Cloud

On October 18, 2016 the TeamViewer company announced integration of the application for remote control with the Salesforce Service Cloud platform.

Using Salesforce Service Cloud, employees of support services provide to clients fast, effective services on several channels, including the Internet, e-mail and mobile devices.

By means of integration with TeamViewer clients of Service Cloud initiate a session of remote control directly from the console of the agent of Salesforce that allows employees of a support service to be connected to the device of the user and to quickly solve a potential problem. After closing of a session all corresponding data will be stored and be displayed in the description of a specific case of the address. These functions IT specialists can provide far off recommendations if the user needs the help in work with the device. Sessions with recommendations can register and remain for further use when training employees.

The TeamViewer application is available in Salesforce AppExchange and can be used with the corresponding licenses.

Salesforce company — the world leader in the field of CRM systems. Already one it gives a reason to be proud of this project on integration. Besides, this partnership emphasizes our aspiration to considerably expand the presence and to work with clients at the level of the enterprises, including small and medium business. Andreas König, chief executive of TeamViewer

TeamViewer supports Intune

 On August 9, 2016 the TeamViewer company announced compatibility of the technology with service Microsoft Intune. It will facilitate remote assistance to users of computers running Windows OS.

Intune — cloud service of mobile device management, applications and personal computers. By means of its opportunities the organizations can provide to the employees access to corporate data, applications and resources, without being anxious for their security. Intune supports devices on the platform Windows Windows Mobile iOS, Android and Mac OS X, helping customers to protect corporate data in ecosystems of mobile devices.

The compatibility with TeamViewer will help IT specialists to be connected far off to computers of users and to manage them. For receiving the remote help to users it is necessary to make a session request from the Intune PC Client Center interface. Then the IT specialist will approve a request in the console of the administrator and will be connected to the user's PC.

Microsoft corporation — the world leader helping end users and the organizations to reach new heights. For TeamViewer it is the beautiful strategic partner as we have general values. The compatibility of TeamViewer technology with Microsoft Intune will provide to the companies of any size a scalable, safe and economic solution for interactive support of the devices. Alfredo Patron, vice president for business development, TeamViewer company

TeamViewer will work with any computer where the client of Intune for the PC is set. It is available for Windows 7 Windows 8, Windows 8.1 and Windows 10.

Using functions of the remote help IT specialists can manage the user's computer as though were on site this user and to apply the knowledge and experience to solution of the problems. Use of support system requires the license TeamViewer.

Today the organizations need the safe solutions allowing to provide to users flexible remote IT support. We are glad to welcome TeamViewer in Microsoft Intune ecosystem. This compatibility expands possibilities of our general clients on remote user support of the PC based on Windows. Andrew Conway, the senior director on marketing of products, Enterprise Mobility Suite, Microsoft corporation

Hackers hacked accounts of users of TeamViewer

In May, 2016, it became known that users of software for remote access to the TeamViewer computer complain of cracking of their accounts. Messages about cracking of accounts appeared within a week on the Reddit TeamViewer Accounts Hacked social platform^[2].

Thanks to unauthorized access to the account TeamViewer malefactors can exercise remote control of the computer. Also it is reported that because of cracking of an account on the PC applications racketeers appear and money from bank accounts and PayPal vanishes. Besides, hackers got access even to those accounts on which multi-factor authorization and the white list is used.

The support service of TeamViewer claims that computer systems were not exposed to cracking, and users who use unreliable data of an account are guilty of an incident.

TeamViewer with support of Wake-on-LAN technology

TeamViewer announces release of updating of the version of the Android-application with support of Wake-on-LAN technology. Upgraded version offers new opportunities, including Wake-on-LAN support — one of the most demanded functions among users of the Android-application of TeamViewer.

Modern working conditions force to pass the organizations of the Wednesday constructed around the desktop computer by the Wednesday constructed around the user and which is not depending on the device. To satisfy the growing needs of modern employees, the TeamViewer application gives to the user all opportunities necessary for fast and reliable connection with the remote computer from the mobile device irrespective of its location.

Upgraded version of the TeamViewer application for Android includes the following new features.

• Wake-on-LAN technology: an opportunity far off to include a power supply of the computer before establishment of connection to it.
• Full-screen mode: increases convenience of work thanks to concealment of the system and navigation menu.
• The accelerated mouse pointer: navigation on the screen using a mouse became even quicker.
• Support of memory cards of the SD format: expands possibilities of file sharing.
• The increased convenience of access: a connectivity without password.

Continuum support

On April 19, 2016 the TeamViewer company announced release of the current version of the universal application of TeamViewer: Remote Control for Windows.

By means of the universal application for Windows the TeamViewer company helps with remote technical support and access to applications from any devices on the Windows platform 10, including phones, tablets, ultrabooks. This updating of TeamViewer supports Continuum — one of the Windows 10 functions.

From first day of foundation of the company in 2005 we closely cooperated with Microsoft and quickly implemented support of new developments of Windows. We continuously work on that our products became the first and most obvious choice both for small, and for the large companies when case concerns remote control devices therefore we very much are proud that our application got to ten the most downloaded office applications in Windows Shop for business. Kornelius Brunner, vice president of TeamViewer for design

Now, when TeamViewer supports Continuum, users can open the TeamViewer application on the mobile device and work with its interface on the big screen of the TV or the desktop monitor. Continuum allows to use a mouse and the keyboard for faster and simple data entry and navigation on the screen — and all this on the smartphone. TeamViewer is supported by the voice assistant to Windows 10 – to Kortan.

TeamViewer — the important Microsoft partner, and we welcome development of the new universal application for Windows 10. Support of such functions as Continuum and Kortana, uses the innovative technologies of the Windows platform and shows strategic vision and the spirit of pioneering inherent in TeamViewer company. Oliver Gürtler, the head of department of Windows and Surface in Microsoft

2015

Integration of TeamViewer into Avira Online Essentials Dashboard

Functions of remote control TeamViewer are integrated into the Avira Online Essentials control panel: now to users well full solution for security management on a set of devices.

Integration of TeamViewer into the Avira Online Essentials control panel allows users to be connected far off to the devices, devices of members of the family and friends and to manage them directly from a panel. The Avira Online Essentials platform is used for installation and management of applications for security of Avira on all computers, tablets and the user's phones through a uniform convenient online control panel. In the light of the current konsyyumerization of technologies many users get several devices. Monitor all it can be quite tiresome. In addition to use of function of remote control from TeamViewer, now the user will be able to trace a status and degree of protection of all the devices on one control panel.

The purpose of this integration — to give to fans of modern technologies full control over own devices and opportunity to help the less technically grounded users to solve problems with security. Besides, this system allows to automate a number of tasks and far off to extend settings for all attached devices. All these opportunities become even more convenient and more available thanks to functions of remote control TeamViewer.

To the user it can be required to be connected far off to the device for a number of reasons: keep track of its location in case of theft, copy files from the device or on the device, check and update a status of the systems of protection of the device, open the high-level overview of all devices or save confidentiality of information in case of loss of access to e-mail.

Directly in the Online Essentials control panel familiar opportunities of remote control of TeamViewer for the solution of different problems with devices are available to users: tracking of location in case of theft of the device, copying of files from the device or on the device, check and updating of a status of the systems of protection of the device, the high-level overview of all devices or protection of identification data for prevention of loss of access to e-mail. Thanks to this integration all arsenal of two popular platforms is available to users to security of own devices, devices of family members and friends.

2015

Final version of TeamViewer 11

On December 1, 2015 having completed the period of beta testing of a product, TeamViewer announced - the final version of TeamViewer 11 is available to users. Functions which foundation is laid in the previous version are brought to a logical conclusion.

In addition to autonomous access to Android devices, support of Chrome OS and connection to the remote Linux headless-servers, additional functions, like mass deployment of Android hosts appeared.

New Session Toolbar TeamViewer 11 (2015)

Mass deployment of Android hosts. TeamViewer allows users to develop in large quantities the TeamViewer Host applications on all Android devices using function of design and deployment (Design & Deploy) in the management console. This function is of interest to the users having a large number of Android devices and simplifies large-scale installations of the host application.

Windows application 10. The application of the console of remote control TeamViewer can be used on devices with Windows 10, including phones, tablets, ultrabooks, etc. By means of this universal application, mobile users of Windows can quickly provide technical assistance to other users, get access to applications on the home computers.

The functionality of TeamViewer 11 of this version solves three problems:

• ensuring maximum convenience to users. Performance is increased: TeamViewer 11 works up to 15 times quicker, and the traffic of data created by it decreased on average by 30%, according to the statement of vendor. It not only increases efficiency of use, but also simplifies work with the application in places with slow channels of connection. The convenience of using also increased thanks to the updated user interface which became even more convenient and intuitive.

• additional scenarios of use. An example - TeamViewer chat offering an opportunity of safe communication irrespective of the place and the device, by means of end-to-end enciphering of transmitted data. Users of TeamViewer can begin a chat from the management console and with mobile devices. Besides, the configured Quick Support SOS button allows the servicing IT personnel to bring a support button label to a computer desktop that clients could ask, if necessary, for the help for read seconds.

• support of additional types of devices. TeamViewer helps to be connected to headless-servers running Linux that is important for telecom industry.

TeamViewer 11 is available to computers Windows Mac Linux, mobile devices and devices on the platform Chrome OS.

TeamViewer v.11 beta

On November 3, 2015 ^[3] submitted to TeamViewer the 11th version of a flagship product].

According to the statement of developers, TeamViewer 11 there is an intelligent solution which is closely integrated with a business environment. It provides the unified, effective user interface, a number of the advanced functions, including remote access to Android devices without the aid of the user, support of Chrome OS and remote work with bezmonitorny to Linux servers. The product provides wide feature set, in it the speed, quality and efficiency are combined. Its use increases the general convenience of remote control:

• the volume of traffic decreased up to 30%,
• transmission rate of files grew to 15 times.

Representation of TeamViewer 11 (2015)

The toolbar is processed, performance considerably increased.

Some functions and properties of the 11th version:

• Access to Android devices without user intervention. TeamViewer offered simple access to the devices working at the Android platform without participation of the user. Android OS is used not only on smartphones and tablets. The number of the devices working under its management grows every day and already today includes point-of-sale terminals, ATMs, information screens and vending machines. Autonomous access is vital for the companies which are engaged in their maintenance, confirmation of incoming connection by the operator or normal user is not provided in such devices. As the skilled staff are not always present near the failed equipment, TeamViewer facilitates support of such devices. At the same time initially the opportunity of remote access should be given by authorized personnel therefore necessary safety and safety of data is ensured.

• This professional solution for remote access working for Chrome OS. Users can get access to home or office computer, provide remote support from Chromebook devices.

• Simple access to remote bezmonitorny Linux- to systems. By means of connectivities to the text console, TeamViewer 11 supports Linux- servers not having the monitor, the keyboard or mice. Specialists of a support service should not be engaged in setup of readdressing of ports, SSH or to install the video card on the server. For November 3, 2015 any supplier of similar solutions in the market did not offer so simple connection to deleted Linux- to servers.

• Multiplatformity. TeamViewer can work at different platforms and OS. It supports the latests version of popular operating systems - iOS 9 Android Marshmallow Windows 10 and OS X El Capitan, completely supports old versions, it seems Windows XP and Windows Server 2003.

• Adaptation to increase in mobility of employees and concept BYOD. TeamViewer 11 satisfies the need for the increased mobility of staff of the companies at the expense of the new host application allowing to be connected to a number Android- devices. Besides, now function of a chat in TeamViewer is available to devices iOS and Android therefore it is possible to exchange instant messages practically everywhere. New mobile TeamViewer also received such important functions as history of a chat and end-to-end enciphering.

Remote control the desktop PC by means of smartphone (2015)

• Browser version of TeamViewer. TeamViewer 11 allows to get remote access and to provide support via the web browser. It is a convenient alternative if the user has no administrator's powers on the TeamViewer installation of the application, but he needs to be connected to the remote device for providing support or joint work over the project.

The configured QuickSupport SOS button. Adding of the button of "a fast request of support" in TeamViewer 11 allows to request technical support literally in one contact. This button is brought to a desktop in the form of a label and is connected with the configured module QuickSupport.

In addition in TeamViewer 11 some more useful functions are available.

Availability

For November 3, 2015 TeamViewer 11 is available to computers Windows Mac Linux, mobile devices and devices based on Chrome OS.

The TeamViewer application is offered to private and non-commercial users free of charge.

TeamViewer operates on 1 billion devices

On October 28, 2015 the TeamViewer company announced achievement by the product TeamViewer of quantity of aktivation more than on 1 billion devices in the world^[4].

For October 28, 2015 the program is translated into 30 languages and is on sale more than in 200 countries. TeamViewer totals more than 200 million users worldwide and more than 20 million attached devices at any moment. The software is loaded more than 10 million times a month. Among 300,000 licensed clients who rely on reliability of the paid version of the program there are not only companies of small and medium business, but also many participants of the list of Fortune 500. They use it for providing remote support, work from the house, remote control, joint work and accomplishment of a number of other tasks.

1 Billion TeamViewer IDs (2015)

Secret of success consider the Freemium model which is applied by TeamViewer: Software is free for private users, and business users need to purchase the license. It helps TeamViewer to extend with a virus speed and the program had a loyal user base which immediately upgrades to the new version and shares the opinion on it. TeamViewer not only provides compliance to the high quality standards, but has a clear view of market reaction on a product. On Twitter on TeamViewer signed more than 15 thousand users, in Google + — 48 thousand, in Facebook — more than 2 million.

2014

TeamViewer 9

On November 6, 2013 it became known of release of the beta of TeamViewer 9 from TeamViewer company.

The beta of TeamViewer offers the Wake-on-LAN function which allows to include remote computers on the Internet from any of devices — the computer, the notebook, the tablet or the smartphone. Besides, TeamViewer 9 supports a service priority. With this function the staff of IT services can transfer and appoint requests for technical support to certain contractors. Besides, users can, using the unique code of a session, to join a session of remote support.

In the beta of TeamViewer 9 a number of new features is implemented:

• two-factor authentication provides additional protection of accounts of users of TeamViewer, offering an opportunity to request branching code using the mobile device with the installed standard application of structure of authentication.

• fast file sharing — an opportunity to exchange files of any size, without starting a session of remote connection to the computer (to exchange files in such a way quicker, than by e-mail; besides, this function allows to transfer files between different operating systems); the universal clipboard — allows to transfer directly files from the device on the remote computer, using the Copy and Insert commands (Ctrl+c/Ctrl+v); notifications — in a special pop-up window in the list of computers and contacts are displayed all system messages of TeamViewer (including notifications of ITbrain) that facilitates management.

Corporate user available modules TeamViewer:

• QuickSupport
• QuickJoin
• Host.

Modules should not be recustomized after updates of the program. Using the unique configured link, users can pass to the latest version of the module which is stored in TeamViewer Management Console and here specialists of technical support will perform tuning of the module.

For March 18, 2014 the vendor advances the 9th version of a product.

Integration of TeamViewer with Spiceworks

On June 17, 2014 the TeamViewer company announced software integration for remote access of TeamViewer with the free platform of management of Spiceworks IT systems.

As a result of integration the application for user support of Spiceworks found functionality of remote access. Now IT specialists can be connected to the client's equipment from any place in the world by means of a form of support call Spiceworks that simplifies work of employees of IT departments.

Integration of TeamViewer into other applications eliminates need of tiresome data transfer manually from one system in another. In May, 2014 the TeamViewer company released public API and today offers the leading software suppliers for management of technical support and customer relations (CRM) the built-in integration into the software. It will allow the companies to implement the TeamViewer functions in the key commercial systems.

The connected module TeamViewer for Spiceworks can be found in the Center of the Spiceworks expansions.

TeamViewer SDK updating

On September 22, 2014 TeamViewer announced release of a new set of development tools (SDK), it will help developers of mobile applications to integrate into the products of function of remote support.

With support of demonstration of the screen, we will combine new SDK with iOS 7, iOS 8 and Android, is suitable for any application, first of all for applications in the B2B-segment, the applications working in the booth mode and user applications in which the remote help of the specialist can be required.

New SDK TeamViewer can be loaded free of charge from the integrate.teamviewer.com website. The license for support of mobile devices using software of TeamViewer of version 9 is necessary for connection to the application.

For developers

Along with the beta of TeamViewer 9 the company released new open API which will allow corporate clients to integrate TeamViewer software into the existing infrastructure more densely. API TeamViewer is intended for the developers wishing to increase flexibility of the applications and is provided free of charge to the users having the license.

TeamViewer API has two important functions: API of the reporting — independent of the REST API language for extraction of data from TeamViewer Management Console which provides saving of time and increases efficiency of reports thanks to automation of difficult processes of creation of the reporting and data integration of TeamViewer with the existing corporate data; API of user account control — allows the organizations to minimize mismatch of data with the help of synchronization of user data between the existing corporate system of management and TeamViewer. Developers will be able to create applications which will allow to manage accounts of users of TeamViewer within a profile of the company, to transfer data from the existing IT infrastructure or to integrate them with the existing IT infrastructure.

Users can obtain information on API TeamViewer on the website for developers and TeamViewer integrators (integrate.teamviewer.com).

The beta of TeamViewer 9 for Windows, to Mac and Linux is available to loading. The feature set stated above depends on the operating system.

TeamViewer QuickSupport для Mac

Along with TeamViewer 9 the company released update of the module TeamViewer QuickSupport for Mac. It is the client module which allows commands of IT departments to provide instant technical support to users from any device Mac, Linux or Windows or from mobile devices, at the same time does not require installation and includes all opportunities available in the version for Windows.

Integration of TeamViewer with a bug tracking system and project managements of JIRA

The TeamViewer company in December, 2014 announced integration of software of TeamViewer with a bug tracking system and project managements of JIRA. Thanks to such integration in the JIRA system joint work functions, including opportunities of remote interaction, viewing the online status of users and also communications by means of chats, video calls, sessions of remote control and the presentations became available. Close integration simplifies process of permission of errors and increases convenience of joint work.

To seize all opportunities of TeamViewer, it is enough to users of JIRA to install the corresponding plug-in. This plug-in adds to the JIRA system: chats, video calls, a possibility of remote control and the presentation — a chat, a call or demonstration of the screen can be begun directly from the interface of the error JIRA and to start immediately its discussion with colleagues; a possibility of discussion and the problem resolution in a chat — the user can always glance in the history of discussion of errors to find the necessary information, or to create separate group chats for permanent discussions.

According to TeamViewer, Atlassian JIRA in general represents the system on the basis of web technology intended for bug tracking and project management. This system allows to register and organize errors, to distribute tasks and to monitor their accomplishment.

The plug-in for JIRA is already available to loading: on the website integrate.teamviewer.com and on Atlassian Marketplace. TeamViewer and also its applications and plug-ins are free for personal or non-commercial use.

TeamViewer 10

In December, 2014 the TeamViewer company released TeamViewer 10 for computers running Windows, Mac OS and Linux. TeamViewer 10 received the new and optimized functions which will help the companies of any scale to unify, integrate and ensure safety of work of users on different devices, at the same time simplifying information exchange using new instruments of joint work, reported CNews in TeamViewer.

So, software of TeamViewer 10 includes the enhanced capabilities of control allowing network administrators to extend and to apply compulsorily politicians of settings by means of the management console of TeamViewer Management Console. Any changes in politicians of settings are automatically applied to all connected systems. Thanks to new API (Application Programming Interface) of computers and contacts users can easily embed the computers and contacts in other applications. Thus, they can synchronize information, to see the online status of clients and also to get access and to manage contacts and assets from any software, told in the company.

According to developers, performance of new TeamViewer 10 was increased. Among other things, use of resources of multi-core processors, transmission quality of a HD sound is optimized, the input and load time of the management console is accelerated.

Business partners and clients can communicate, using video conference and VoIP with a high image quality and a sound without the beginning of a session of demonstration of the screen. Within one call it is possible to talk to several participants at the same time and at any time to use demonstration of the screen. As well as normal demonstrations of the screen, video calls of TeamViewer are always broadcast in encrypted form.

The complete history of correspondence for all dialogs allows to find the necessary message from any device. Users can direct offline message or create permanent group chats. All chats are completely ciphered that provides confidentiality of negotiations.

The new uniform white list allows to manage access to devices from the management console — it is not required to provide access on each device any more. Now, instead of certain users, it is possible to add the whole companies to the white list.

At the same time, the companies can customize waiting rooms of online conferences and service requests according to corporate design. Now users can also add the photo to the profiles. Such photos are displayed in the list of computers and contacts, windows of chats, dialog boxes of requests and in similar cases when it is required to identify quickly the user or it is necessary to create more professional image.

Besides, users can exchange files during the meetings or sessions of remote control, using cloud storages Dropbox Google Drive, OneDrive or Box. As data already are in "cloud", time and traffic is saved, and files can share from where it is necessary, emphasized in TeamViewer.

Also well new application which allows to manage far off computers Windows, Mac and Linux on the Internet with smartphone BlackBerry. The application supports file transfer from remote computers, work with the keyboard (including keyboard combinations, for example, of Ctrl+Alt+Del), special gestures of management, including the multi-touch gestures Windows 8, audio delivery and video in real time and many other things.

In addition to the functions mentioned above, the new version of the program differs in completely integrated panel of remote control for Mac OS X Yosemite with TeamViewer 10. Now users Mas can customize the modules TeamViewer QuickJoin and TeamViewer Host and use a full-function board even during the sessions of remote control, selecting on the screen elements which should be shown, using intuitive function of the choice of the application.

With the help of TeamViewer 10 of a support service can also use computers on Linux OS for ensuring support of the extending range of models of mobile devices. In the new version of software there is a lot of also other new features with which it is possible to get acquainted on the website TeamViewer.

2012

TeamViewer 8

The TeamViewer company announced in December, 2012 release of TeamViewer 8. This updating expands opportunities for customer service and also differs in higher performance and convenience — both for remote control, and for online conferences. Along with the new version the company represents the new module TeamViewer Management Console — the instrument of administration on the basis of the web browser intended especially for the companies and the organizations where enhanced capabilities of accounting, the strict principles of security and control over all accounts of users of TeamViewer are necessary.

The module TeamViewer Management Console opens absolutely new opportunities for technical support teams — both in small, and in the large companies. It is possible to refer integrated management of users, the reporting on connection for all sessions to the most important functions of the new module and an opportunity to set connection by one click directly from the web browser.

The module TeamViewer Management Console offers new feature set for management of users. All accounts of staff of the company which perform technical support by means of the software of TeamViewer can be managed it is centralized using the special web interface.

Besides, TeamViewer 8 offers a set of new business tools to software users for remote control computers and holding online conferences. Among innovations — an opportunity to transfer control of a connection session to other specialist, to print the file from the remote computer on the local printer and also closer integration with Microsoft Outlook increasing convenience of online conferences.

Software of TeamViewer 8 it is compatible to Windows 8 OS and supports specific commands of this operating system (for example, Charms Bar), available windows of control of the remote computer in the toolbar. Support of touch screens and Multi-Touch technology will even more simplify remote control computers with Windows 8 OS.

TeamViewer 8 also offers new system service for computers running the Linux operating system. Now it is possible to organize the round-the-clock access to Linux computers, including such transactions as an input and output from a system and reset.

Software of TeamViewer is offered on the terms of lump sum payment. The price of a product includes all related services and for additional components a separate payment are not required. Minimum price of the license for business users which includes services of support and updating within the current version is 20 thousand rubles. The new module TeamViewer Management Console is only a part of the licenses Premium and Corporate. For private and non-commercial users of software of TeamViewer it is offered free of charge.

TeamViewer 8 for Linux OS

TeamViewer 8 for Linux OS offers the new features simplifying remote administration of computers in the companies.

Now it is possible to organize the round-the-clock access to computers running Linux with TeamViewer 8 set on them and to use such transactions as an input and output from a system and reset — the ideal solution for maintenance of the server and access to home office.

Technical support specialists had an opportunity to invite in the set session of remote control of the colleagues and even completely to transfer them control of a session. Thus, addresses of users can be processed more quickly, without breaks for installation of new sessions.

For more exact documentation of actions and efficiency of online training it is possible to record a sound and video now. Record of a session allows to create easily notes and to send them to employees who could not participate in an action.

Comments can be added right after completion of a session of remote control for increase in accuracy of documentation.

Now it became simpler to send to support group separate groups of lists of computers and contacts that accelerates access to shared computers of clients. Each user can appoint the rights to a read and write separately.

In the 8th version of the application of TeamViewer the new TeamViewer Management Console console — the instrument of administration on the basis of a cloud technology providing to technical support specialists access to accounts and contacts of TeamViewer via the browser at any moment of and from any place in the world is offered to users of Linux. It is possible to refer integrated management of users, the reporting on connection for all sessions to the most important functions of the console and an opportunity to set connection by one click directly from the web browser. The TeamViewer Management Console console is delivered only with the licenses Premium and Corporate.

As well as in all other products TeamViewer, in the 8th version for Linux OS data encryption on the basis of an algorithm of RSA with open key exchange and a 256-bit algorithm of AES is used. This technology is based on the same standards which are used in protocols of https/SSL, and provides the maximum level of protection.

TeamViewer для Windows Phone 8

The TeamViewer company submitted in June, 2013 the new application for mobile devices with Windows Phone 8 OS. Now users of smartphones on the Windows platform will be able to organize remote access to the computers using the TeamViewer application.

Innovation from TeamViewer allows users of the Windows Phone 8 smartphones to manage safely the computers with Windows, Mac or Linux OS from any place in the world. This application is intended for one-sided remote access to computers from smartphones and created taking into account features of the Windows Phone 8 interface.

As well as other solutions of TeamViewer, the new application supports different platforms that is convenient not only for commercial, but also for personal use. In addition to remote access, TeamViewer for Windows Phone 8 has some other functions among which: management using usual movements, for example change of scale and scrolling by two fingers and also drag and drop of objects; a possibility of a call of commands on the Windows 8 computer; built-in list of computers and contacts; support of several monitors, etc.

2011

TeamViewer 7

In this version absolutely new possibility of holding Internet meetings and an expanded set of means of remote access which already more than 100 million people use now is implemented. TeamViewer 7 allows to begin an Internet meeting with clicking of one button. It is possible to be connected to a meeting using any browser supporting Flash technology; TeamViewer 7 is not required to set TeamViewer. Allows to plan beforehand meetings and to add them to the calendar Microsoft Outlook. The organizer can send invitations with all necessary instructions, including URL and, if necessary, the phone number for participation in a teleconference.

During completely interactive meeting calculated on up to 25 participants it is possible to provide access to the screen, to organize video conference, to exchange text messages, to use a board for the presentations and also to send documents using the new system of file sharing. The speaker can also stop, stop and write sessions, and then convert a video into the AVI format for viewing in the future.

In TeamViewer 7 already impressive set of opportunities for remote access is expanded and improved. New products are among a full support of transfer of files using a mouse between a window of a session and the local computer; a full support of configurations with several monitors thanks to which users can see the picture from several remote monitors on several local monitors, the opportunity preserving of preferences saving from need to set parameters every time during creation of a session and also pictures of screens. In addition, thanks to considerable improvements the TeamViewer Manager application applied to work with the current and last sessions began to work much quicker (a prize in speed up to 4-fold).

As well as all other solutions of TeamViewer, the new version provides enciphering of all information transferred between computers on the 256-bit AES standard which provides the maximum level of protection.

TeamViewer 7 for Windows can be loaded from the website www.teamviewer.com/version7 already now. The TeamViewer Meeting application is available to Android in the Android Market system. The application for iOS will appear in App Store in December. The new software version for Mac will be released at the beginning of 2012.

The TeamViewer company offers several types of the perpetual licenses adapted for needs of clients and not requiring regular payments. TeamViewer is on sale by the principle "all inclusive"; no components require additional licensing. The minimum price of the complete solution, including technical support and updates within one version, is 20,000 rubles. It is provided to private users of TeamViewer completely free of charge without restrictions for feature set. Additional data on the prices and licensing are provided on the http://www.teamviewer.com/ru/licensing page.

TeamViewer Manager 7 in Russian

TeamViewer, the software developer for remote support and holding online meetings, announced in February, 2012 release of the localized version of TeamViewer Manager 7 in Russian.

It is provided to software complete with the licenses TeamViewer Premium or Corporate and it is intended for storage of the detailed information on the TeamViewer connections. TeamViewer Manager is used by service companies which work with a large number of the clients serviced using TeamViewer (for example, call centers and IT-podderzhki companies), for management of the TeamViewer connections and drawing of accounts to clients on the basis of the held sessions of technical support.

One of the main questions in the field of IT service asked by clients is the question of drawing of accounts for services. Information on actually carried out remote technical support and what time was required on its accomplishment is necessary for clients. The situation is complicated by the fact that similar questions often arise later considerable time on completion of works on remote technical support when exact information was not always saved, and the only proof is the act of work.

TeamViewer 7 for Mac OS

The version of TeamViewer 7 for Mac OS allows users of Mac to establish connection with TeamViewer 7 for Windows and to hold online conferences with broadcast of video and a sound per the IP protocol. Emergence of TeamViewer 7 for Mac does possible cross-platform communication sessions between operating systems of Windows Linux, Mac, iOS and Android.

The following functionality is presented in the version of TeamViewer 7 for Mac OS X:

TeamViewer online conferences:

• Start of conferences and participation in them up to 25 people
• Planning of conferences and mailing of invitations to all participants
• To users roles of the Speaker, the Organizer and the Participant which can change during the online conference are appointed

Video transmission and a sound under the IP protocol (VoIP):

• There was an opportunity to show and watch video both during the online conference, and in a session of remote control that does cooperation at distance more personified.
• The built-in support of video transmission and sound allows organizers of meetings and the staff of technical support to meet the clients and colleagues face to face, helping to establish trusted relationships between the people cooperating at distance.

The version of TeamViewer 7 for Mac expands already great opportunities for functionality for remote work with computers presented in the previous versions. TeamViewer can automatically be started when loading the operating system and work in the background. After the TeamViewer installation users can perform direct connection to the IAU this computer, having entered its ID number and the password. The program provides not only entering, but also outbound connections with other systems.

TeamViewer Host for Mac

The new software product provides a possibility of the round-the-clock remote access to computers and the Mac servers

The TeamViewer company, the developer of one of the most popular in the world and, announced in June, 2011 release of TeamViewer Host for Mac — the solution providing a possibility of the round-the-clock access to Mac computers from any devices on platforms Mac Linux Windows iPhone, iPad and Android. The solution TeamViewer Host for Mac is distributed for free for private use and is ideal for access to files and diagnostics of independent computers and servers.

As the CEO of TeamViewer Holger Felgner says: "TeamViewer Host for Mac gives to users freedom of control of the Mac computers from everywhere: during the holiday, at work or even in way. Specialists can be connected to the Mac computers for access to files, being at the same time at home or in way"

The TeamViewer Host installation for Mac is very simple. The software can be loaded in several minutes and the unique identifier and the password will be appropriated to each computer. After installation TeamViewer Host process which is automatically started when loading the computer in the background begins to work.

Having set TeamViewer, users can instantly be connected to any independent computer, having specified its identifier and the password. Having connected to the computer or the server, it can be managed as if the user sat just before it.

Here what is told about use of TeamViewer Host Mac by Pavel Konstantinov, the associate director on production of CIS of TsVS LLC: "We use the 5 and 6 version. Responses only positive! All our clients very much highly appreciated a connectivity to their computer for assistance. Use of TeamViewer allows us to carry out completely remote implementation of our services, erasing all distances is, certainly, huge plus!"

TeamViewer Host for Mac offers various functions which will be useful to administrators. For example, using function of remote reset it is possible to restart the independent computer that can be necessary at installation or a software update. Besides, for rendering additional support it is possible to switch between user profiles without interruption of a session.

TeamViewer Host for Mac is a part of a new solution of TeamViewer 6. This software is compatible to Mac OS X 10.4 and the subsequent versions. The professional license TeamViewer grants the right to an unlimited number of installations of server modules.

As well as all other solutions TeamViewer, TeamViewer Host for Mac conforms to the royal standards of security. In particular, in it enciphering according to the 256-bit AES standard is applied. This solution was approved by several organizations specializing in quality control including Fiducia company which certified TeamViewer for application in the financial sector.

The last update of TeamViewer for Mac provides to users of Mac OS X Lion Apple easy remote access to other computers and also an opportunity to work with the most usual operating system". TeamViewer for Mac represents the cross-platform software providing the round-the-clock remote access from the Mac computer to other Mac, Linux or Windows computer. Besides, having installed TeamViewer for Mac or TeamViewer Host for Mac on the software computer, users can get access to the Mac computers on the way, directly from the devices running iOS or Android. These updates will allow users of Mac who already passed to Mac OS X Lion Apple, to get remote access to all the documents and applications using TeamViewer. Like all solutions TeamViewer, TeamViewer for Mac supports the royal standards of security, including 256-bit AES enciphering. This solution was recognized by several organizations for quality control including Fiducia, and got permission to use and implementation in the financial sector.

TeamViewer with the certificate of Windows 8

The seventh version of TeamViewer was tested on compliance to standards of Microsoft for a guarantee of successful interaction with the new technologies implemented in Windows 8. Based on testing confirmation of full compatibility of the program with the new Microsoft platform was received. In particular, TeamViewer had to show to software simplicity of installation on Windows 8 OS and also compliance to all safe criterions of Microsoft, including protection against manipulation and the attacks.

TeamViewer expects that many clients of the company will pass to the new Microsoft platform in the near future. And existence of the certificate gives to users of TeamViewer 7 confidence that, having upgraded OS to the new version, they will be able to continue to use all TeamViewer functions.

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