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Логотип
Баннер в шапке 1
Баннер в шапке 2
Project

Zelenopark shopping Center digitized relationship with tenants and contractors using Okdesk

Customers: Zelenopark

Show business, leisure, sport

Product: Okdesk the Accounting system and registration of requests for small and medium service companies
На базе: Ruby on Rails

Project date: 2020/01  - 2020/07

2020: Implementation of help desk of the Okdesk system

The Zelenopark Shopping and Entertainment Center (SEC) implemented Help Desk the Okdesk system for process automation of internal interaction with tenants and contractors. The Okdesk company reported about it on August 5, 2020. Thanks to the system of shopping center increased loyalty of tenants, transparency and efficiency of relationship with services of the management company (MC) and contractors on service maintenance.

Zelenopark

"Zelenopark" looked for a system using which it would be possible to pass to the updated format of communications with tenants and to increase efficiency of service of operation at the expense of the predicted and controlled terms of the solution of all questions.

The Okdesk system specialized by help desk approached under all requirements of "Zelenoparka". Thanks to the implemented solution and its ready tools the shopping center was succeeded to make all relationship with tenants the most transparent and formalized.

Now they have an opportunity to address UK of shopping center on channels of interaction, convenient for them, to browse the history of all the relationship with shopping center. They can do it on the portal of tenants or by means of mobile application.

Thanks to mobile application tenants can make out requests for commodity importation for an object for couple of seconds. The configured algorithms allow to approve the request without excess time expenditure and to automatically transfer it to the check point. At entrance of the car with goods the checkpoint officer from the mobile device does a photo, a mark about execution and puts them to the request.

Using help desk of a system the base of uniform rules of work for all subjects in shopping center was created. Besides, a system is used also for mass informing tenants. Thus, Okdesk became not just a recording system and accounting of requests, but also the uniform interactive instrument of interaction with all tenants and contractors. Thanks to Okdesk all relationship in different services UK of shopping center was also automated.

The shopping center is going to expand the list of services which will be rendered by means of Okdesk, to increase the number of channels for addresses, in particular to add telegram-bot. Besides, "Zelenopark" is going to begin to use QR codes for accounting of the equipment and works which are carried out concerning it on an object.

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The modern shopping center can be compared to the city by quantity of the operated infrastructure and communications between all participants: employees, contractors, tenants, visitors. Management of these aspects of life of shopping center cannot be provided without automation using specialized solutions today. It is important that many large objects through the whole country realized need of use of such tools, – the head of development of industry solutions and integration of Okdesk Igor Kudinov noted.
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