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Project

In MFC there was an android who accepts documents

Customers: MFC of Perm Krai

Perm; Government and social institutions

Contractors: Promobot
Product: Promobot

Project date: 2018/09  - 2019/01

Content

2020: Appearance of the android

On July 10, 2020 it became known of emergence in the Perm multifunction center "My Documents" of the android who accepts documents. It is development of the Russian company Promobot,

The robot copies emotions of the person, it can move eyes, eyebrows, lips and other "muscles", to communicate and answer questions. Own construction of the company allow to reproduce more than 600 options of a micromimicry of the person. Specialists of Promobot also used the technology of creation of imitation leather.

In MFC there was an android who accepts documents

The appearance of the robot is created by a neuronet: development is based on a research of ethnic cars - and heterostereotypes. The artificial intelligence analyzed appearance of several thousand Russian women and created the generalized image: the girl with a fair hair and brown eyes. 

The robot independently accepts visitors of MFC — the client only approaches a free window where he is met by the automated specialist. Around the robot the whole ecosystem is created: the machine is connected to other devices and services. So, the robot scans documents (the passport, the certificate of birth, driver's licenses, notarial powers of attorney), then, on the basis of document type, creates the statement. The visitor signs the application, the robot scans it and sends to an information system of MFC. 

According to the chairman of the board of directors of Promobot Alexey Yuzhakov, the company aims at the solution of a most important task — to overcoming a barrier of human-computer interaction.

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Results surprised even us: it turned out that the most positive assessment of clients of MFC was received by the robotic person. So an ideal formula of rendering services — appearance of the person plus communication on a script of the robot. The person as the robot, and here the robot who looks as the person — already not far off will never speak. We go in the right direction — he noted.[1]
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2019: In MFC of Perm Krai Promobot is implemented

On February 4, 2019 it became known that in Perm multifunction center the test period of the unusual employee came to the end — since September, 2018 joined staff of department robot Promobot the resident company of fund Skolkovo Promobot'. It helps the main personnel: communicates with visitors and holds consultations, helps to collect a necessary document package and to fill in the application form of the applicant.

One of conditions of implementation was passing by the robot of a probation period. In January, 2019 the leaders of the center came to a conclusion that the robot meets all expectations, and his work in the center will have permanent character now.

Promobot in MFC of the Persky region

During a probation period more than 1500 people used services of the robot. Most often applicants addressed the robot to learn about readiness of documents, to check the status of the coupon in an electronic queue, to consult according to the list of the documents necessary for receiving this or that service.

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The artificial intelligence was trained to state services. For February, 2019 it can already be considered the full employee of department of MFC. The robot on an equal basis with the others accepts visitors, helps to orient with services and understands even the most nonlinear requests. Besides, he can independently fill out documents of the applicant and give a priority in service.
Victoria Boyarshinova, head of the Perm multifunction center "Industrialny-2"
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The robot is capable to function continuously for eight hours. When he finishes a charge, it independently goes to a power source. At the same time its training, but already on the job continues. Options of increase in functional duties of the robot, for example, implementation of the payment terminal are considered.

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Experience of implementation of the robotic consultant is got by more and more multifunction centers for the whole country. For February, 2019, in addition to Perm, iron assistants work in MFC of Salekhard and MFC of Yakutia. We hope that the Perm experience will become an example for other regional departments, and robots consultants will be able to improve service quality across all Russia.
Oleg Kivokurtsev, development director of Promobot company
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Also representatives of the company told that robots for MFC are equipped with neural network, with it the robot studies consultation on services of the multifunction center and better understands interlocutors. In addition to this option, the robot - "employee of MFC" is able to distinguish some human emotions according to which[2] selects the most optimal wording of the answer[3].

Notes