|Customers: SIBUR of IT (IT service)
Contractors: GMCSProduct: QlikView
Project date: 2019/08 - 2020/02
2020: Updating of the analytical solution
On March 25, 2020 the GMCS company announced updating of the analytical solution based on QlikView for the ITSM system of SIBUR of IT company, uniform IT service provider to the enterprises entering into petrochemical group the SIBUR.
"the SIBUR of IT" renders a full stroke of technical support for all enterprises of the SIBUR. More than 50,000 addresses of users are monthly processed.
Within development of the GMCS BI system the designer of reports – the application allowing users independently developed and to flexibly create any report from more than 130 available measurements and metrics, with a possibility of measure calculation of efficiency.
| ||The number of projects within Digital Transformation grows that requires increase in efficiency and the service direction. What a BI system helps with, perfectly coping with problems of quality control and efficiency of the provided IT services,|
noted Andrey Koryaykin, the chief of the department on quality control and efficiency of IT of SIBUR of IT company
In addition to the updated functionality, according to requirements of the customer earlier configured reports in QlikView are finished.
| ||The main BI project was implemented in 6.5 months. In process specialists of GMCS developed applications six analytical reports on processes of ITSM, service quality of users, execution of contractual commitments and other indicators. And also provided key heads of a dashbordama for monitoring of efficiency of IT in a zone of their responsibility,|
added Elena Ivanova, the curator of the project from GMCS company