Help Stary Oskol it is constructed on the Infinity platform

The Oskoltelekom group works at the market of communication services in the city of Stary Oskol of the Belgorod region since 1992 and is the universal telecom operator rendering services of traditional telephony, a radio access, cable television and broadband access, including Internet access under the name of FLY on technologies Ethernet, ADSL/ADSL2+, Pre-WiMax.

In 2008 for automation of process of the notification of subscribers in the company the solution Infinity Answerphone was implemented. According to the associate director of GORPTUS company, the Oskoltelekom group, Konstantin Ovcharov, a system worked very steadily and performance completely met requirements of the organization. Therefore when at the beginning of 2011 in the company the project of creation of a free city telephone directory service for which it was necessary to implement modern, reliable and multifunction call center started, the telecom operator addressed razraboktchik of software products of a line of Infinity again – Weathervane Sale companies.

"As we were already familiar with Infinity, first of all began to study possibilities of upgrade of the system which is already working for us. Besides, there was a task to start service in very short time, as was executed by specialists of developer, - Konstantin Ovcharov shares. – At the moment in help desk six call center operators at the same time work. The first month the service worked from 8 to 20 o'clock, but then, having analyzed statistics on lost calls, was decided to expand the working schedule. Now residents of Stary Oskol can obtain information on phone numbers of the enterprises and the organizations interesting them, having called number 40-09-09 in any day from 7 to 21 o'clock. In the course of work of service the base of numbers of individuals also formikrutsya. Everyone owners of room phones can report the address and phone for introduction them in the database of city spravochkny service".

According to Konstantin Ovcharov, the first experiment on creation of call center based on Infinity more than is successful. In spite of the fact that now during the working day more than 800 calls are processed, and loading grows all the time as citizens learn about existence of service, waiting time of subscribers on lines does not exceed 5 seconds, and the average time of the reply of operator is equal to 40 seconds. In the closest plans of Oskoltelekom group – transfer of own department of technical support on the Infinity platform.