New quality of telephone communication in A Capital

The A Capital company works at the market of financial activities and providing loans under the Aktivdengi brand since 2009. The federal network on microfinance * individuals contains more than 300 sales offices in 16 regions of the Russian Federation: Ulyanovsk, Barnaul, Tomsk, Kemerovo, Biysk, St. Petersburg, Naberezhnye Chelny, Nizhny Novgorod, Syzran, Novosibirsk, Omsk, Tyumen, Cheboksary, Yoshkar-Ola, Saransk, Volgograd and Zelenodolsk.

In December, 2010, for the purpose of customer service quality improvement, to A Capital companies there went implementation of a hardware and software system Call center of Infinity. The chief executive of A Capital, Vladimir Storublev shares results of four-months operation: "During our cooperation Infinity became for us the excellent solution of control of incoming calls: we save time of the calling clients and we unload personnel. Now we can keep detailed statistics of work of operators, monitor communication of the operator with the client in real time, inform employees on the one which of colleagues is on the line at present and it is better for whom to translate an incoming call".

According to him, thanks to statistical data from call center of Infinity, the company had an opportunity to quickly define the necessary number of employees for processing of all calls at different times day and to trace the missed calls, and the written talk became a valuable source for personnel training and the useful tool at the solution of conflict situations. Storublev also noted that the automated voice information services created on the basis of Infinity software for clients allowed to unload call center operators of the company.

"These and many other opportunities of Infinity helped us to improve customer service quality considerably. I want to express gratitude to Weathervane Sale company for continuous improvement of own software and implementation new useful functions. It is always very pleasant to work with them. The staff of the company is very friendly and is always ready to help with difficult situations. We wish the company of further development and prosperity", - Vladimir Storublev adds.

• Loan amount from 1000 to 10 000 rubles, term of a loan from 1 to 15 days, without pledge and guarantors. An interest rate for a loan of 2% a day for each day of use of money.