BIT: CRM 8 in PKF "Tekhnolit"

The 1C: Accounting and Trade company (BIT) completed a system implementation project "BIT:CRM 8" at the PKF TEHNOLIT enterprise. In a project deliverable of the company it was succeeded to increase customer service quality.

The PKF TEHNOLIT company is among leaders in production of casting and the equipment in the Urals. The organization makes qualitative products from cast iron, steel and non-ferrous metals for the enterprises of the machine-building and mining industries.

The management cares for customer service quality improvement therefore the system allowing to consider all history of customer interaction quickly was required to respond to all requests of buyers and to quickly process orders. In the company the accounting records were prepared in the program based on "1C: Enterprise 7.7", and the customer accounting and the relations with them was kept in spreadsheets. Because of input of large volume of information and lack of data exchange about payments of clients between the accounting program and tables of accounting there were errors. Besides, it was difficult to management to control work of sales managers and to reveal responsible that worsened customer service quality.

In an analysis result of the market of software products the solution "by BIT:CRM 8" as it answers tasks of business of the enterprise was selected and has optimal implementation cost.

The positive recommendations of business partners of the PKF TEHNOLIT organization defined the choice of 1C: Accounting and Trade company (BIT) as it has successful experience of implementation of CRM systems at large manufacturing enterprises. In a project deliverable 10 jobs are automated.

In a project deliverable the company received:

• Maintaining all customer information in uniform base that allowed to control quickly work of personnel and to save clients during the leaving or a disease of employees.
• Control of the orders paid by clients, it allowed to accelerate shipment and to improve service quality of buyers.
• The analysis of marketing efforts that helped to increase their efficiency.
• Decrease in time for processing of incoming requisitions is considerable.
• End-to-end planning of utilization of capacity.

Triobchuk Evgeny Aleksandrovich, commercial director of PKF TEHNOLIT company: "We thank 1C: Accounting and Trade company (BIT) for successfully implemented project and we hope for further cooperation. Thanks to product introduction "BIT:CRM 8" we could increase customer service quality and optimize work of technology and commercial departments".