Peter-Service RMS

PETER-SERVICE RMS is intended for automation of all range of business processes of work with overdue receivables: from its warning before recovery by enforcement and write-off. A system is expected application in networks of operators mobile, fixed and telecommunication with the developed filial structure. PETER-SERVICE RMS is integrated with billing systems of other producers.

Description

The solution is proposed by the universal interface of creation of flexible business processes of work with receivables and can be of interest for:

• telecom operators (mobile, fixed, universal and convergent);
• service providers (power supply companies, management companies in the field of housing and public utilities, a water utility, etc.);
• banks;
• insurance companies;
• public institutions (in the field of taxes and fees, penalties);
• the professional organizations working in the field of settlement of debt disputes (the collection agencies, the consulting companies rendering legal services, etc.).

The solution is expected use in the organizations with the developed filial structure. Integration with the automated billing systems of the Customer which are sources of data on receivables is provided.

In RMS differentiation of access rights both at the level of data, and at the business logic layer is provided: for each user or a user group it is possible to configure a visibility range of the clients given on any attributes (for example, to give an opportunity to the user to work with clients only of one branch or structural division).

The logic of display and behavior of this or that element of the user interface in Web applications is defined by access rights of the user to data and the business operations connected with this element.

Features

• Provides support of business processes on collecting receivables in a pre-judicial order, first of all, applying different corrective actions on debtors. Measures form work plans with a debt which can automatically by certain rules or to be appointed manually to debtors
• Ensures functioning with the accumulated receivables of several clients doubles
• Allows to conduct work with separate collecting balance sheet and off-balance (penalty fee, losses) debts
• Interacts with external systems via specialized adapters (the systems of the voice notification, mailing, printing, management of services, etc.)
• The connectivity of unlimited number of new adapters is provided
• Provides access to the Web interface for application of measures in the manual mode, search of clients debtors, viewing history of application of measures, distribution of debtors between the staff of credit departments (credit managers)
• Performs support of the business processes connected with recovery by enforcement of receivables judicially. Provides preparation and maintenance of document packages for transfer to court
• Prepares data on write-off of receivables (hopeless, by a court decision, to other reasons)
• Creates flexible algorithms of creation of scoring cards, uchityvyt scoring assessment at application of these or those corrective actions
• Creates the analytical reports revealing the most risky clients and services in terms of increase in receivables
• Quickly exchanges data with ASR for synchronization of the clients given about key attributes, about structure of receivables and its change
• An opportunity to apply various security protections and distributions of access rights

Advantages

• Decrease in credit risks of the organization due to reduction of terms of return of receivables
• Transparency and controllability of process of debt collection
• Possibility of distribution of functions by collecting receivables between employees and partners of the organization for achievement of the maximum efficiency of decision making and performance monitoring of the applied measures
• Cutting of costs for debt collection at the expense of a possibility of efficiency analysis of the applied measures and kollekshn-scoring (collection scoring)
• The scalability allowing to increase easily the volume of the processed data
• The universality providing a possibility of interaction of the solution with different external automated billing systems
• The high performance caused by use of three-unit architecture and use of AJAX technology
• Certification of the solution on compliance of the Federal Law of the Russian Federation No. 152-FZ of 7/27/2006 "About personal data"

Architecture

The given a client card file, financial and other data necessary for RMS turn out from ASR (possibly interaction from several ASR, including diverse). There is an opportunity to enter client information manually directly into the solution. Integration is supported:

• management systems for the equipment;
• CRM system;
• platforms of the voice notification;
• servers of mail and fax distributions;
• SMS centers;
• systems of printing;
• reference books of the addressing information (verification of the addresses on KLADR).

Access for users to RMS will be organized through Internet (Intranet) network using the Web interface of the solution and observance of all security requirements.