ASoft CRM

ASoft CRM is a counterparty relationship management system developed by the Russian developer ASoft (ASOFT LLC). CRM solutions have been developed for various customer tasks.

Versions

• ASoft CRM Professional has full functionality from storing customer data to controlling shipments from the warehouse.
• ASoft CRM Standard is designed for companies that provide services and sell goods without inventory.

There are also industry versions of CRM from ASoft:

• ASoft CRM Bank - CRM system for the bank;
• ASoft CRM Realty - CRM system for realtors (real estate companies);
• ASoft CRM Logistic - CRM system for logistics and transportation companies; et al.

For SMB representatives, a boxed solution is offered - ASoft CRM Lite, and other versions of Asoft CRM, including industry versions, can be rented, i.e. used in the cloud as SaaS (Software as a Service).

• ASoft iCRM is a mobile CRM application for working with CRM data of the ASoft system through iPhone and iPad in online and offline modes.
• ASoft Social CRM is an integrated solution based on ASoft CRM and Copiny, which provides feedback to visitors to social networks (Facebook, VKontakte, etc.).
• There is also a free version of ASoft CRM with limited functionality sufficient for one user to work - ASoft CRM Free.

(data current as of June 2014)

2022: Fix a vulnerability that allows you to read any file

Expert Positive Technologies Ariane Rahimi discovered vulnerability in ASoft CRM , a CRM system for management. projects PT announced this on September 13, 2022. The system allows you to optimize internal processes, communication with customers, management, marketing sales, warehouse and. It electronic document flow is applied in the sphere,,, and. marketing By, finance formations logistics ASoft to data TAdviser is one of the ten largest vendors of CRM systems in the Russian market.

The discovered vulnerability received a BDU:2022-04486 identifier, it was assigned a high level of danger (7.5 points on the CVSS 3.0 scale). Under-developed security mechanisms in ASoft CRM allowed an attacker to exploit a Path Traversal vulnerability and read any file.

The CRM system is one of the most important products for the company, since it can contain data information about the commercial and operational activities of the enterprise. In addition, in some cases, the CRM system (in particular, ASoft CRM) can work with superuser rights, which allows you to read file from, encrypted passwords decrypt the superuser password and gain maximum privileges on the node. An attacker in such a situation could potentially not only read or change everything information in the system, but also develop attack in the corporate network to other key elements of the infrastructure, "said Arian Rahimi.

According to the researcher, such problems arise due to incorrect validation of the file path. The vulnerability allows an attacker to go beyond a folder or directory and read files at an arbitrary location.

The vulnerability was discovered in ASoft CRM 2.6 and fixed in the next version of the product.

2014: Description of ASoft CRM functionality

Counterparty Data Base

The ASoft CRM Professional system maintains a database for all counterparties of the company. The following may act as counterparties: o Customers (Potential and Existing); o Competitors; o Partners; o Intermediaries.

ASoft CRM Professional records the following information: Information by position, industry and company of the counterparty. The source of information from which the counterparty received data about the company.

Transactions

Transactions are a core concept in the system. This is essentially a business process, a relationship process that can be set up as a template. The transaction consists of one or several stages and has the ability to form cyclical tasks, which helps to plan the activities of employees and monitor the implementation of the plans. Each stage has its own responsible. When creating a deal or moving to the stage, the system will notify users by email.

• The transfer of events from one transaction to another has been implemented.
• The database stores the creation dates of the event.
• A new template stage parameter that allows the transaction curator to perform stages in which he is not the curator.
• Added the ability to specify a shift for events and tasks in the transaction template both from the start of the stage/transaction and from the planned end date of the stage/transaction.
• Displays the Reason for Failure column in archived transactions.
• The transaction was transferred to the "Refusal" status when the stage with the "Refusal" status was automatically opened.

Events

Events in the system have the status "Incoming Call," "Outgoing Call," "Incoming Letter," etc. And from the system it is possible to send letters and receive incoming letters with all applications, thanks to the configured integration with the mail server.

Plans

In the ASoft CRM system, there are 3 possibilities to schedule an event for an employee: o Automatically, using a transaction template, in which standard events for a particular interaction are assigned in advance; o The Manager plans the event to his/her subordinate; o The employee plans the event for himself.

All scheduled events, as well as actual events, are displayed in the Group Daily and Calendar.

Questions

To exchange information and resolve issues arising from internal projects, transactions or counterparties of the company, the system has introduced the "Questions" section, which provides: o Monitoring of issues execution deadlines; o Maintain a two-tier question system (main question/dependent questions) o Escalation and forwarding of questions; o Creation of a knowledge base on resolved issues; o Search for questions. For questions, you can take actions (Resolve, Refuse, etc.), leave comments and change priorities, as well as for questions, you can set up alerts.

Documents

Lists of contracts, invoices, quotations and payments. Document search and document reference history are implemented.

Marketing

ASoft CRM Professional allows you to obtain statistics on audience response and assess the profitability of the events. For each advertising campaign, there are: o List of products participating in the company; o Audience, if the campaign is targeted; o List of documents used in preparing the campaign. o Individual and group distribution of advertising and informational messages and analysis of their effectiveness.

• Improved event templates:
• Added the ability to specify multiple performers
• Added the ability to add multiple events after the specified time interval and not more than the specified number per day
• It is possible to go to the active Mailing campaign with continuation (if executed, go to the active campaign).
• In campaigns, the list of events displays their dates over time.
• Surveys work through marketing lists.
• Significantly redesigned marketing list editing
• Marketing campaigns can now list cities and regions
• Sending email layers indicating the time of distribution.
• Ability to add files to the newsletter

Warehouse

In the ASoft CRM Professional system, inventory accounting of goods is implemented with the possibility of distinguishing the functions of different warehouses (warehouse for sale, warehouse for goods receipt, etc.), as well as accounting of archive warehouses.

As part of warehouse management, ASoft CRM Professional has a tiered storage scheme for the item.

In the "Warehouse" module, it is possible to automatically generate warehouse documents (receipt notes, delivery notes, write-off acts, etc.) for the entire movement of goods.

Reports

There are several report groups in the system: o Transaction Reports; o Sales reports; o Warehouse reports o Marketing Reports; o Customer Service Reports; o Demand Reports.

ASoft CRM Professional provides a report configurator, as from any list, you can create a report by adding the necessary fields.

The cost of the system starts at 30,000 for 5 users of the Lite version.

10 users of the full-featured and scaled version of ASoft CRM Professional will cost 72,750 rubles.

Express implementation of ASoft CRM is carried out in 3 days and costs 30,000 rubles.

License costs for 10 users of the industry version of ASoft CRM 150,000.

The ASoft CRM system can be customized (modified) and integrated with other software at the customer's request. Such projects are evaluated individually at the rate of 7,500 rubles - 1 day of the programmer's work.

The minimum rental cost of ASoft CRM (SaaS) is 350 rubles per month for 1 license of the Lite version.

Module 1C:

• Improved exchange with 1C 7.7
• Added setting for 1C - allowable TIN lengths
• Import of units and articles of goods from 1C is implemented
• Integration with 1C 8:
• Automatic communication with 1C 8
• Add. settings for 1C 8 automation:
• Notifying yourself of exchange errors
• Import algorithms
• Settings for importing counterparty groups from 1C
• Configuration support Accounting for Kazakhstan
• Ability to move exchange rules to archive
• 1C 8.3 support
• Enterprise Accounting configuration support 3_0_26_9_001
• Configuration Support Plant Management 1.3.51.1
• Added setting for code generation on 1C side
• Setting up field uploading in 1C - now you can manually configure which fields are to be unloaded and by what parameters to search in 1C
• Set up account status at download
• Upload payments and cost items
• Improved import of details of their organizations and bank accounts

In the summer of 2014, also:

• Added a macro for MS Office that allows you to download a document to CRM after editing. Word Macro Support preference. Microsoft
• Significantly improved Import module.
• New reports added.
• Several dozen tags have been added.
• Significantly improved module Products.
• The Accounting Documents unit has been improved.
• The Forum branch is open.
• Added the Mail section to the Office and My Office menus.
• Revised section Projects.
• Improved Questions module.
• Significantly redesigned the Task block.

2010: Release of Standard and Professional versions

In September 2010, it became known that ASoft released two versions of the CRM system, sharing the functionality of ASoft CRM. ASoft CRM now has two new editions - Standard and Professional. At the same time, the Professional version retained all the functionality of ASoft CRM, and warehouse and IT structure management modules were removed from Standard.

ASoft went to meet potential customers and released ASoft CRM Standard specifically for companies providing services and selling goods without inventory.

The cost of ASoft CRM Professional remained at the level of the previous version of ASoft CRM. As for the value of ASoft CRM Standard, the changes are as follows. The ASoft CRM Standard server license, which costs 30,000 rubles, includes 3 user licenses. The cost of user licenses has not changed and amounts to 4,500 rubles (and below) per 1 license.