"The Renaissance the Credit" upgrades contact center the solution Avaya

Upgrade of contact center Renessans Credit (Renaissance Capital LLC) is complete. Product of implementation Avaya Business Advocate.

Results

Having implemented the solution Avaya Business Advocate "Renaissance Credit" increased efficiency of use of working time of call center specialists by 12%. As a result, important indicators of operational efficiency and quality of service are improved. In particular:

• the contact center began to accept on 700 calls a day (or for 10%) more, without staff increase;
• answering interval of the operator is reduced by 20 seconds (30% less).

Opinion

"We daily work on improvement of service quality of our clients whose number exceeds four million today. We analyze not only our activity, but also the best practices and technical solutions. The choice of the Avaya Business Advocate system is caused by good results which are possible for receiving at its use. The success of our choice is confirmed by project implementation results. Are sure that clients of bank also noted positive changes in our work", - Irina Larina, the vice president, the director of Renaissance Credit customer support noted.