Stroygazconsulting (Projects of IT outsourcing)

Onlanta held in August, 2011 the Open Day for the management of Stroygazconsulting LLC where the company begins to render services in support of IT infrastructure.

Open Day - a new form of interaction which the Onlanta company offers the customers for establishment of confidential partnership.

The program of the event held for the management of Stroygazconsulting LLC included the presentation of the company, an excursion on divisions, meetings with representatives of different departments, discussion of technical and organizational nuances of rendering services, answers to practical questions. For projects of IT outsourcing a key factor of success is steady relationship between the contractor and the customer. These relations should be under construction on a long-term basis, and the transparency and openness of the outsourcer are vital for their formation.

The contractor also should create conditions when the customer well understands opportunities and features of work of IT service provider. Then the customer will be able effectively to change a set of the services necessary for development of its business.

The Onlanta company pays considerable attention to maintenance of trusted relationships with clients. Measurement and the analysis of key performance indicators (KPI) of the IT outsourcer and providing regular reports to customers is for this purpose applied. Such approach allows to create at the guide of the customer the broad picture of interaction of the parties in the field of IT services.

As Sergey, the CEO of Onlanta company noted the Ram: "Our company provides to customers the comprehensive information how we work, even before contract signature. Onlanta entered practice of holding Open Days for customers that they personally could get acquainted with business processes, corporate standards, leading specialists of our company. The communication format within these actions allows customers to be convinced of high qualification of staff of Onlanta and quality of the organization of works. It helps the parties to set the necessary level of mutual understanding for successful long-term cooperation".

Dyukov Andrey, associate director of department of information and technical support of Stroygazconsulting LLC: "The held Open Day allowed us to estimate more fully opportunities and approaches of Onlanta company to the organization of outsourcing of IT services. The acquired information and the contacts come in personal contact, certainly, will allow us to implement through joint efforts all potential of business benefits which we expect from this project – quality improvement of support and reliability of functioning of IT infrastructure, decrease and more exact costs planning on IT".