The Tinkoff Credit Systems bank implements an integration service bus of the enterprise

The Neoflex company created the integration solution for Tinkoff Credit Systems bank. It is expected that customer service quality thereby will increase. The solution is implemented using an integration bus of IBM WebSphere ESB.

About implementation

The created solution forms a basis for creation of fast, reliable and convenient process of customer service using opportunities of the Internet and phone and completely corresponds to the concept of creation of modern hi-tech bank.

According to the concept of creation of hi-tech modern bank, the decision on transition to the service-oriented architecture (SOA), implementation of an integration bus of IBM WebSphere ESB and creation of the integration solution necessary for the effective organization of remote customer service is made.

Implementation of the plan is charged to Neoflex company.

Result

The integration solution is successfully brought into commercial operation in June, 2011. It provides interaction of a system of Internet banking and a customer relationship management system (CRM) using a set of information services. The implemented services allow to make process of remote customer service through Internet bank fast, convenient and reliable.

Opinion

"The bank pays much attention to high quality of customer service. The executed project allows us to provide more than to one million our clients the most advanced technologies of remote service. We plan that the implemented solution will allow to support quickly extending list of services in customer service", – Vyacheslav Tsyganov, the vice president of Tinkoff Credit Systems bank notes.

Comment of integrator

"The project was implemented in rather short terms – design phase and developments of the integration solution was executed in only two months, – Alexey Makeev, the area director of SOA of Neoflex company comments on the project. – On the one hand it is caused by the experience of integration of the systems of the class CRM and RBS accumulated our company, and on the other hand – the high level of technological effectiveness of an IT landscape of Tinkoff Credit Systems bank and professionalism of his specialists".