To Inca completed the project on integration of Oracle Siebel CRM with the main accounting systems of Crédit Agricole Bank

The company Ink completed the project on integration of Oracle Siebel CRM from card, credit, deposit, a HR system and trading day of bank and also for the first time with Ukrainian processing center for process implementation - telephone payments.

Integration of Oracle Siebel CRM with banking systems gave the chance to call center operators of CRÉDIT AGRICOLE bank to perform consultation of clients on financial accounts: card, current, deposit and credit. The Oracle Siebel CRM system allows operators to provide information to clients, working "in a single window".

During the project several processes of identification of the client for implementation of consultations and transactions are implemented that significantly increases safety of work with client data. As a result clients of CRÉDIT AGRICOLE bank can make, by means of phone call, remittances, payment utility, the Internet and other services and also cellular communication, television.

"One of the most interesting and innovative solutions is integration of Oracle Siebel CRM with Ukrainian processing center which opens absolutely new opportunities for clients of bank. This solution is the effective and protected payment instrument which significantly expands possibilities of modern contact centers", - Maria Lugovaya, the head CRM experts of the company Ink says.

"In the accounting systems of banks only a part of the data necessary for use in certain business processes is fixed. Now, after integration project completion, in Oracle Siebel CRM complete and up-to-date information about clients, their contact information, preferences, the complete history of consumption of products of bank, transactions, etc. gathers. It allows bank to increase customer service quality, to increase efficiency of cross-sellings and it is correct to bring this information together", - Olga Smelyanets, the head of group on work with the financial sector of the company as Ink comments.

"By means of integration of Oracle Siebel CRM with systems bek office bank could increase customer service quality significantly. Now for transactions there is no need to address to bank departments. Payments can be made, having contacted the call center operator from any place at any convenient time. It helps bank to stimulate demand for additional services and to attract new clients. Significant decrease in operating expenses is also important", - Marina Pritula, the head of contact center of PJSC CRÉDIT Agricole BANK says