DAMASCUS organized service of citizens in the Office of the Federal Migration Service across the Komi Republic

DAMASCUS company - the producer of a hardware-independent e-queue system, largest in Russia, - organized service of citizens in the Office of the Federal Migration Service across the Komi Republic.

The project on system implementation of queue management passed in two stages and was carried out by the old partner of DAMASCUS – Trade Formula company.

On the first specialists made the plan of the premises, analyzed the directions of the main flows of visitors and made the organizational chart of service. According to these data of the Office of the Federal Migration Service on the Komi Republic the optimal scheme of placement of elements of an e-queue system – quantity and localization of registration terminals, locations of the central information displays which had to correspond to the developed zones of waiting, a board of operators was recommended.

At the second stage all hardware elements e-queue systems were installed in premises of a client service, and implementation specialists installed and started a software component of the solution.

On the basis of the solution DAMASCUS-OFFICEOF THE FEDERAL MIGRATION SERVICE in the Komi Republic the solution on 7 jobs with the following functionality was implemented: prerecording, a configurator of the graphical interface, the designer of reports, record via the Internet, service quality evaluation which is made from the touch terminal

A system was implemented in a complete set with the touch terminal of issue of coupons, one main thing of a LCD board, program panels of operators and microphones for record of negotiations with visitors.

Adaptation of visitors to the new scheme of the organization of service took several days, however at once visitors and employees of management felt considerable improvement of service quality.

As the e-queue system fixes all time response characteristics of service, employees of management had an incontestable instrument of work with complaints and claims.

All this led to the fact that due to preliminary informing, optimization of an algorithm of slozhnosostavny services (when the visitor addresses in 2 and more windows) and the general improvement of the organization of service service rate of one visitor increased by 30% that reduced queues and led to increase in the general capacity of organization for 10%.