"The Renaissance the Credit" upgraded work of the contact center

"The Renaissance the Credit" upgraded work of the contact center. For improvement of customer service quality the software of NICE Perform 3.2 Quality Management from the leading supplier in the field of the organization of work of contact centers – NICE Systems companies was used. In Bank the NICE Perform systems of the previous generations were already applied, the new version should increase considerably functionality and capacity of all system.

The solution NICE Perform 3.2 Quality Management on quality management of service allows to write a talk and actions of employees in contact center and to estimate them by the special technique developed by bank service of quality evaluation. In particular, the services controlling service quality had an opportunity for quicker reaction, including training of staff of contact center in case of identification of a deviation from standards of service. Besides, the increased fault tolerance of the solution allows to avoid loss of crucial information.

Renaissance Credit continuously works on customer service quality improvement, applying the best technical solutions. Introduction of the NICE Perform 3.2 Quality Management system became the next step to achievement of the most effective level of communication between us and consumers of our services, – Irina Larina, the vice president, the director of customer support of Renaissance Credit Bank comments. The correctness of the choice of the software is shown by results of successful use of a product of the previous versions. We hope that clients of bank will note positive changes in work of contact center".

"The NICE Perform 3.2 Quality Management system is the advanced tool for quality management and carrying out the analysis of customer service. It includes a full range of means for extraction, processing, the analysis and the effective information visualization received in the course of communication with the client. A system will allow to realize completely the potential of Renaissance Credit contact center and to feel effect which it brings the companies", – Borisovets Dmitry, the sales director of the solutions NICE of Data Integration Software company of the authorized distributor of NICE Systems in Russia tells.