Digital Design selected for itself Omnitracker

The Omnitracker ITSM Center software product was selected by specialists of Digital Design as an optimal solution of such task, as automation of own IT processes. The product has a broad set of integration interfaces. Technical support engineers can send requests, both by e-mail, and using the web interface. An opportunity to create requests and to correspond via e-mail allows to simplify registration of incidents and to consolidate the interface of communication with technical support services to a uniform point. Besides, in new service function of creation of lifecycles of objects of a system using which it is possible to set and trace a way of the movement of the request at its processing is implemented. Serious tools of the reporting allow to conduct expanded analytics of addresses to technical support service.

Dmitry Diky, IT the manager, Digital Design, comments: "We were faced by a task of the organization of corporate service Service Desk which should be divided into two parts – for implementation of technical support of our customers and for internal needs. For the solution of this problem we selected the product Omnitracker ITSM Center. It is rather flexible, powerful and versatile tool intended for creation of different workflow-applications. Besides, the solution is optimal on a ratio the price quality. Thanks to process automation of management of IT based on the Omnitracker platform we had an opportunity to render services to users more quickly and qualitatively".