Netris Interactive Client Desk (Netris ICD)

Netris Interactive Client Desk is the complete solution developed for the government institutions and business companies interested in development of communication options and customer interactions via the Internet. Implementation of Netris ICD will allow to transfer a considerable part of work with clients from real office to virtual space that solves a problem of queues on the one hand, and with other user has an opportunity to get at least the qualified information support on the question and how at most to solve it, without coming out their houses. For example, using the digital signature it will be possible to file these documents to state agencies at once: after communication with the operator, documents are certified by the electronic signature and transferred to destination, already checked by the specialist.

First of all the solution is focused on the companies which activity is connected with provision of services to the population: telecom operators, insurance companies, banks, government institutions, for example, within support of the project of Single window, and call centers for which the advanced functionality of Netris ICD will allow to create new competitive advantage. Also among potential customers of a system of interactive customer interaction via the Internet it is possible to call online stores for which such communication option is the new sales channel.

The client needs just to visit the website, suppose, of bank and to select the option "interactive assistant", to specify the phone number by which he wants that contacted it, or to use an Internet and call or the system of instant messages (chat). At the same time there is an opportunity to include the video image of the employee of the bank that transforms the depersonalized phone call to full human communication. The chat is used if the client does not want or cannot communicate on a number of restrictions with the employee with voice. In the mode of interactive dialog the client can specify the questions and express wishes. The employee can show the queried information on the website of bank or show to the client documents. Essentially new feature of our product – joint editing documents. For example, if the client is interested what type the agreement should be signed, the employee opens the agreement in the workplace, and the client sees it on the computer in the interface of service. And if it is admissible by the standards of security, the operator can suggest to save the document on the user's device. Respectively, considering a possibility of joint editing, it is possible to fill it together with the employee of the bank, and then to print.

The service can use practically from any computer connected to the Internet including from tablet computers popular now. Also the companies have an opportunity to suggest to use the client the information booth - the infomat. Corporations which have a large number of departments often face a problem of "two queues". Clients come to department and just to sound the problem or a question, and for this purpose they should wait in line. Then, most often, the specialist in two minutes solves this problem, issues to the client forms then to the person it is already necessary to stand with the completed documents in a queue for the second time. Implementation of Netris ICD will allow to avoid the first stage. The client part of our product is installed on infomats which allow the client to contact the employee from contact center which will consult and will give it an opportunity to fill and print necessary documents. The benefit is obvious – the client spends less time in department, his issues are resolved quickly and without delays, and it creates the loyal relation to the company. For the companies it is an opportunity to cut down operating expenses at the expense of uniform contact center, to provide services at any time, including round the clock.