Karelsky Okatysh (Implementation project of the software solution of IP call center of Naumen Phone)
| Customers: Karelsky Okatysh Contractors: Naumen (Naumen consulting) Product: Naumen Contact Center (before IP call center of Naumen Phone)Project date: 2010/07
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Project Progress
For acceptance and processing of calls of users the call center based on the product Naumen Phone was organized, upon acceptance of a call in a management system for IT service the new request can be registered or information is added to already open request. Integration of two software products allowed to accelerate significantly acceptance and initial processing of requests due to convenient search of information about the user at the time of his address to a support service.
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