Experience of implementation of Infinity TAXI in the Nizhny Novgorod Dubrovka taxi

According to Alexey Tolstykh, the head of the Dubrovka taxi, till 2010 the company worked "in the old manner": several breaking-off phones and the classical magazine in a line. But at that time there was already a situation at which it was impossible to ignore a trend of transition of the leading services of the city to more perfect tools: "Leaving from such operation mode was only a matter of time though if competitors did not have similar programs, we and continued to work "at a knee", in general everything suited us. Having analyzed the presented solutions, stopped on Infinity TAXI. First, we liked intuitive management, and secondly, attracted that Weathervane Sale agreed to hold the remote presentation, with demonstration of really working system. We looked as Infinity TAXI works in large taxi service in Kazan and it was pleasant to us. We understood that it is possible to increase efficiency of our company considerably. From features we were attracted by a call-back to the client, notifications by the SMS and communication with drivers through Java applications. For us it was an innovation, it was necessary to spend some time for that to accustom, but it was great!"

According to the head of the Dubrovka taxi, from the organizational point of view everything passed smoothly - managers very quickly mastered the new program, and as Alexey jokes, now many know it better than the director. "Everything is simple and available, there are no complaints in complexity of the interface. I watched other programs in due time – they are more difficult. I suspected that the management, the accountant, the administrator anyway will understand, and to managers it will be rather difficult therefore we also looked for the program with the simplest interface", - he adds.

At the moment work of the Dubrovka taxi is constructed as follows:

• the call from the client arrives;
• the operator processes the request and places the order;
• if the machine is not appointed within 10 minutes, the software package Infinity automatically dials to the client with the message that the machine is not appointed yet, at the same time the client can make the independent decision: either to continue to wait, or to refuse;
• when the driver takes the request through Java application, the SMS notification that the machine is appointed comes;
• when the machine approaches, to the client the notification on what machine approached if the driver cannot find the client's address, then it through Java application it can contact the client directly comes, also the client through Infinity can contact the driver, passing the manager.

Today the maximum quantity of the calls coming to taxi service Dubrovka is about three thousand, requests more than five hundred. On the line on average there are five managers.