Call center of UTair Airline

In 2011 in call center of UTair Airline the solution for creation of Call centers of Infinity which developer is Weathervane Sale was implemented.

Premises for implementation of Call center of "Infinity" was increase in number of appeals of passengers to reference service of the UTair Airline working with use of office automatic telephone exchange and multichannel phone number 8-800-100-0808. Increase in number of addresses and the number of the working consultants of reference service demanded improvement of the rendered service and, as a result, implementation of a specialized product for acceptance and processing of incoming calls. Therefore the company management made the decision on software implementation for creation of call center.

Having studied the available offers in the market, specialists of airline came to a conclusion that in the Infinity sall-center technical capabilities and the price of a product are optimum balanced. Specialists were involved by the following functionality: convenience of management of incoming calls and personnel, control of working time of operators and also a possibility of the analysis and forecasting of work of the sall-center on the basis of various statistic reports.

Implementation of call center allowed to use most effectively the numerical list of consultants, increased service quality and gave the chance of control of answers. In the nearest future integration of telephony with an information system is planned.