Global-CRM

CRM (Customer Relationship Management) – Management of customer interactions. The module Global-CRM is the system (process) of work with the client for all lifecycle of the client directed to achievement of a main objective: creation of a konveer on involvement of new clients and development of the existing clients.

Global – CRM allows to conduct customer information, including the history of interactions, to trace potential transactions. A system gives the chance to increase efficiency of sales department of the company and to increase a customer loyalty.

The Global-CRM system is intended for the companies which are actively engaged in sales; for the companies in which appreciate clients and aim to maintain the best relations with them. Users of the program are employees and the management of the departments interacting with the available or potential clients of the company. Global-CRM is a system for customer relationship management. It is the tool allowing to increase sales level and to render to clients of the company service of the highest level. Global-CRM allows to conduct customer information, including the history of interactions, to trace potential transactions. A system gives the chance to increase efficiency of sales department of the company and to increase a customer loyalty.

This module covers different spheres of the company since maintaining the general list of the potential and already existing clients. Also the user can trace sales phases, manage accounts and orders, to plan meetings with potential clients. At the module there is also an ability to manage marketing efforts and budgeting on their carrying out. There is an ability to manage mailings.