Customers: QuickFrog Contractors: Weathervane Sale (Infiniti Trade) Product: Infinity TaxiНа базе: Call Center Infinity Project date: 2011/11
|
The service of high-speed delivery QuickFrog working in Moscow and St. Petersburg was founded in 2009. The transport park of courier service contains today more than 50 pieces of equipment among which there are Daewoo Matiz cars, motor scooters and tricycles.
Task of QuickFrog company - to provide express delivery (within 59 minutes from the moment of the order) goods and documents which became urgently necessary in a certain place in specific time.
All couriers plying on the city have GPS devices, and their routes are built by managers at office according to the current situation on roads.
The company works both with individuals, and with corporate clients. Among the largest partners QuickFrog there are Yota and Skylink companies. Especially for such clients of QuickFrog uses additional service: mobile warehouses - the machines plying on the city with popular goods like cartridges, Yota-modems, iPhone, etc.
According to the CEO of QuickFrog Alexander Bortenev, the company initially was going to work with use of the most modern technical means as only this way it is possible to reach the necessary guaranteed level of the provided services.
As the main program for order processing the Infinity TAXI system developed by Weathervane Sale company was selected.
"The recommendations of heads of professional dispatching taxi and also experts of this market were the most important factor of the choice, - Alexander Bortenev tells, - the Main criteria for us were simplicity in management for managers and functionality of the program: The SMS of the notification, fast connection of couriers with the client, a call recording for improvement of service quality and many other chance which only the Infinity TAXI system gave. At the moment most often we use telephony and everything that is connected with we adjust chains 'call center-courier-client' and also maintaining statistics and customer base by orders with a binding to phone. Very much pleased fast and trouble-free implementing solution".
At the moment work of QuickFrog is constructed as follows:
- the call from the client arrives;
- the manager processes the request and makes out the order;
- through a system the manager sends the order for delivery to the closest free courier;
- the courier confirms obtaining the order with the message or change of the status via the mobile phone;
- at an entrance to the address the driver himself contacts the client, using Java application.
In the near future the company is going to open own online store of digital equipment and to create representations in Ufa, Kazan and other regions of Russia.