OpenScape Cloud Contact Center

The solution OpenScape Cloud Contact Center is created for support of all services organizing work of global contact center that can give only use of modern cloud infrastructure. OpenScape Contact Center Customer Collaboration Solutions provides safe and simple connection of clients to the systems of contact center.

2019: OpenScape Contact Center Enterprise V9 R3

On March 18, 2019 it became known that the Unify company (a brand of Atos company in the field of the software and communication services) will provide updating of the solution Open Scape Contact Center Enterprise V9 R3.

Among the appeared functions and product capabilities:

• support server operating system Windows 2016,
• expansion of functionality of attendant workstation (support of the Email environment, LDAP and 360 functions ° view).

Both the UC application, and Contact center can work at one OpenScape 4000 system jointly now. The API interface became available to interaction with third-party solutions of Artificial intelligence. The updated solution Open Scape Contact Center Enterprise V9 R3 supports the REST SDK interface, namely the voice environment for telephone calls, managements of operators and routing.

Unify continues to develop possibilities of Open Scape Contact Center, trying to foresee all desires of customers. We conduct continuous work on expansion of functionality of our solutions that customers could appreciate work with Unify. Vladimir Dolgov, the Sales manager of Unify in Russia and the CIS

2017: OpenScape Contact Center V9 R1

Release of the software of OpenScape Contact Center V9 R1 thanks to which, the solution becomes omnichannel and allows customers to use new channels of communication with the clients, external and internal contacts. So, the basic license includes integration with Facebook, interaction with social networks and business systems (CRM ERP billing etc.) and routing of addresses on the operator. The solution allows to differentiate interactions and to obtain comparative data thanks to the improved reporting system and analysts of Life of Call.