Infolink raises the interoperability layer with clients implementing solution of contact center

The Infolink company completed implementation of technology of call center with the assistance of Weathervane Sale company.

Task

Increase in a subscriber base and telephone addresses raised a question of need of automation of process of service of the existing and potential clients before the management. Instead of constantly expanding staff, the company made the decision on implementation of Call center. The choice fell on Weathervane Sale company.

Results and opinion

"First of all, we liked professional approach of the manager of Weathervane Sale who from the first address captured an essense of our requirements. The issues arising during negotiations were resolved quickly; the comprehensive information was provided to us, flexible approach to functionality of Call center, its price and a payment method was offered — the head of qaulity and qualifications Anfalov Artem tells. — Our specialists, responding to the request of the subscriber or potential client by phone, become for a while unavailable to other addresses. The call center of Infinity together with our billing automated processing of the majority of the incoming calls arriving to us. Thus, specialists of the company are concentrated on the questions requiring their direct participation".

According to Anfalov, joint fruitful work allowed to implement in the shortest possible time Call center without attraction of excess costs for re-equipment of the existing infrastructure. "In my opinion, the solution Infinity allows to satisfy the most exacting requirements of any company", - he summarizes.