Sberbank of the Russian Federation starts operating the first solution in Russia on the Avaya platform to optimize the load on the back office

CROC has implemented a system for planning and managing labor costs in the Credit Application Processing Department of Sberbank of Russia. The partners declare that this is the first implementation of such a system in Russia on the Avaya Workforce Management platform in the back office.

Selection and result

The choice of a system for planning and managing labor costs in the Department for Processing Credit Applications of Individuals is due to its integration capabilities: it is compatible with almost any other back-office system. In addition, it allows you to ensure maximum labor efficiency - in particular, thanks to the function of automated scheduling based on patented algorithms that take into account business processes, as well as personnel qualifications and preferences. Now the bank's specialists have the opportunity to quickly and easily schedule more than 2,000 employees.

Opinions

"The system helped in a short time to achieve an increase in the productivity of employees of the Department for Processing Credit Applications of Individuals by 5%, allowing you to plan the load of labor resources, keep records of working hours and calculate production KPIs," said Senior Vice President of Sberbank of Russia Victor Orlovsky.

"The work of Sberbank of Russia with innovations is aimed at finding the most interesting and significant proposals for the bank. Thanks to this strategy, we have the opportunity to create and implement a solution that has no analogues in Russia at the moment. During the implementation of the project, Avaya Workforce Management was integrated with the banking system for processing credit applications, and Sberbank received a technology-advanced labor management planning system, "commented Ivan Rubtsov, Deputy General Director for Key Customers at CROC.