The Sochi Airport transfers support of the solution of accounting of construction works to outsourcing

The Asteros Consulting company started the project of support of software products based on "1C: Enterprise" at the International airport of the city of Sochi.

Task

The Sochi International Airport uses solutions based on "1C: Enterprise". The company keeps the automated project accounting of large-scale reconstruction and construction of the new terminal in the Management of the Construction Organization program. The decision on transfer of service maintenance of a system to the third-party contractor was made. Since the beginning of 2012 the Asteros Consulting company started support of the solution at Sochi Airport.

Solution

Staff of technical support of Asteros Consulting performs the following works:

• methodological maintenance – consultation of users concerning correct work with the available functionality of a system;
• administration and technical maintenance – elimination of incidents, work-related IT infrastructures and also automation of the package transactions connected with accomplishment of a large number of routine actions;
• procedural updates – entering into a configuration of the changes delivered by 1C company;
• the analysis of the offers made by users on completion of a system and formalization of requirements for developers.

The quality of service support is enshrined in the agreement SLA that gives to the customer the chance to analyze and to flexibly regulate the volume of the received services and expenses on IT.

Opinion

"We are glad to resume our cooperation with the Asteros group. In 2010 we together successfully completed the project on creation of infrastructure of the Sochi airport. It gives us confidence in professional approach of consultants of Asteros Consulting. The additional benefit for us consists in quality assurances on all work types", – Vyacheslav Shanaurov, the Chief information officer of Basel Aero emphasizes.

"For Sochi Airport we provide the round-the-clock support more than 100 users of a system. We understand, this service for the customer and therefore we undertake a part of risks is how critical. For example, if the volume of the services rendered by us slightly is beyond the values assigned in the agreement, conditions of our cooperation do not change. Besides, the separate SLA parameters at the request of the customer can quarterly be reviewed and adjusted. It allows to regulate flexibly depth and quality of service support", – Sergey Gurov, the head of practice of 1C of Asteros Consulting is sure.