EasySpeech

OpenComs Ltd, subsidiary company JSC Central Telegraph, developed and implemented at the beginning of 2012 at the International airport Sheremetyevo an automated system of EasySpeech. A system is created using a sensing technology of the speech and allows to inform passengers on a current status of run in the automatic mode.

In EasySpeech the most modern sensing technologies of a voice are used that allows a system to provide information on the client's request within several seconds. If for any reasons a system nevertheless is not able to automatically determine need of the client, then the call will be transferred to the call center operator for the subsequent service.

To learn a current status of any run of Sheremetyevo it is enough to call by uniform number +7 (495) 956-46-66 and to call a destination point or the flight number. If the flight number is not called, then a system will suggest to select from the relevant runs made in a time frame "plus or minus two hours" from the request moment.

"The EasySpeech system allows to process requests for the status of runs which are the most characteristic in work of call center operators, in the automatic mode. Now passengers and meeting Sheremetyevo Airport can quickly obtain all complex of information on the run interesting them", - the CEO of OpenComs Ltd Shcheglov Alexey told.

"The Sheremetyevo Airport constantly increases the number of the serviced passengers. In the conditions of high dynamics of growth of a passenger traffic use of voice services significantly increases the speed of providing necessary information to clients. The new service will lower load of call center operators and noticeably will save time of the subscriber expecting the reply of operator", - the chief of Service of information of Sheremetyevo Airport Konstantin Vlasov noted.