ANO Uniform Information Centre implements the solution of contact center

The information center in Sochi began work in 2008 as a public reception for residents on the questions connected with preparation for Olympic Games 2014. On the center platform regularly there take place information actions with participation of heads of the ministries and departments responsible for preparation and carrying out Olympic and the Paralympic Winter Games of 2014, athletes, cultural figures and art. The press center is technically equipped with the modern equipment for holding actions of a different format, the system of a video conferencing between Moscow and Sochi and also other cities of the world.

In information center in Sochi multichannel "hot line" 8-800-100-2014 on which any can call free of charge works and ask a question about preparation of Sochi by 2014: for example, about construction of the Olympic and infrastructure facilities, holding test competitions how to become the volunteer and how to purchase tickets for the Olympic Games, etc.

The uniform Information Centre of "Sochi 2014" For the moment of creation of the center of one of important tasks became the choice of the correct software for work with telephone calls and citizens' appeals. As a result of the held competition, the software of Infinity from Weathervane Sale company as the most convenient and answering to all assigned tasks was selected.

Calls of call center should register, and operators should have a possibility of their transfer to other number, "hang up" a call on deduction and switch-off the microphone. It cannot be made "in the old manner", using analog telephone sets. Besides, at a call the operator had to provide calling the most complete official information on a matter of concern what the card with the convenient scenario of dialog opened at each call was necessary for. All this functionality is present at the Infinity program. "Statistics thanks to which it is possible to understand public opinion about the Olympic Games, to construction of facilities in Sochi was necessary for us. We received the reliable and multifunction tool which very much helps us with daily work from Infinity", - Marina Mastepan, the CEO of ANO Uniform Information Centre says.

Uniform Information Centravtonomnaya the Uniform Information Centre non-profit organization is formed in 2009 according to the order of the Government of the Russian Federation for maintenance of preparation for the XXII Olympic Games and the XI Paralympic Winter Games of 2014 in the city of Sochi.