Nuance Mobile Advantage

The Nuance Communications company provided in the spring of 2012 of Nuance Mobile Advantage – a set of solutions for creation of mobile applications for customer service and also integration of Call Intercept technologies, speech recognition and voice biometrics into already existing applications. The new product portfolio is designed to help to offer the companies from different areas to clients more convenient, secure and effective access from mobile devices to information and work with personal accounts and data that answers the growing popularity and convenience of using of mobile applications.

The Nuance Mobile Advantage portfolio includes Call Intercept, Voice Control, Mobile Connect, NaturallyMobile and Voice Biometrics – solutions which allow to switch automatically making in contact center cell phone calls of clients on applications of self-service and also do possible voice information search, identification and verification of subscribers in a voice and recognition of requests with open grammar. Such approach saves time of clients, allows to avoid long listening of menu items of IVR, to reduce the cost of phone calls and to raise a customer loyalty, at the same time having reduced holding time call center agents.

"Relevance of providing quick, simple and secure access to clients to services, rapid growth of popularity and development of opportunities of mobile service formed the basis of a new product portfolio of Nuance Mobile Advantage focused on development of solutions for mobile platforms - Martin Veselka, the sales director in Central and Eastern Europe says Nuance companies. - Speech recognition with open grammar and the voice biometrics and also the fact of convenience of using of mobile applications provide much higher level and absolutely new stage in customer service development, at the same time allowing it is essential to automate processing of appeals to contact centers and to optimize expenses".

The solution Nuance Call Intercept entering the Nunace Mobile Advantage portfolio displays devices of the subscriber of the menu using which quickly and it is easily possible to find the answer to many questions. Call Intercept defines whether the application on phone is installed, and sends to the screen to the subscriber the autonomous menu of self-service. Instead of readdressing of a call on the employee the subscriber gets quick access to services, such as statement on on the account or data on the contract; at the same time for the user there is always an opportunity to contact the agent of contact center.

Nuance Voice Control allows to use the known speech sensing technologies of the speech and voice actuation of Dragon from Nuance to embed the innovation opportunities, such as voice search, dictation or text-to-speech conversion (Text-to-Speech) in applications. The solution Nuance Mobile Connect allows to recognize the speech and to process requests with open grammar, to find necessary information on the website of the company, in knowledge bases and IVR and to transfer her back to screens of mobile devices. And, at last, NaturallyMobile from Nuance expands possibilities of the Mobile Advantage portfolio, offering advanced sensing technologies of the natural speech and also the verification based on biometric solutions of Nuance. In general, the portfolio provides to the companies all necessary tools for providing only the highest level of service.