Callsoft Call center

Call center - processing system of a large number of the entering and outgoing telephone calls. A system call center allows to administer (to manage) processing of a flow of the entering addresses from clients.

A system call center, is also used for the organization of outgoing calls, for example, a body marketing, collection actions for collecting of debts, etc. In addition to calls, a system call center, it is possible to manage a flow of the entering / outgoing correspondence (the fax, on-line chats, e-mail). A system call center allows to organize remote jobs in uniform corporate number space, having connected operators on means the telephone set (analog, IP) or the softphone to be integrated with the different CRM systems, for example SugarCRM.

A system call center we have broad functionality of monitoring, control and quality evaluation of customer service the Recording system of the monitors "Screen Record" and the Recording system of a talk of "CallRecord".

Flexible pricing policy on products of Callsoft company allows to provide individual approach to each customer and not to impose "boxed solutions" with the fixed prices and the fixed set of functionality. The customer in the right to select necessary functionality of the system and not to overpay for excess functionality.

Add-on modules enter into structure of the product Callcenter Callsoft, in addition to the basic Callsoft IP PBX functions:

• Module "Panel of the Operator"
• Module "Supervisor's Panel"
• Module "Master Pupil"
• Module "Tasks" (background accomplishment of long tasks)
• Module "Loading of Codes of Operators"
• Module "Expanded Statistics"
• Module "Automatic Fax Distribution" *
• Module "Avtoobzvon" *
• Module "Atomatichesky Mailing of the SMS" *

Basic Callsoft IP PBX functions:

• Module "Users of a System"
• Module "Main Settings"
• Module "Group of Subscribers"
• Module "Management of Subscribers"
• Module "External Lines"
• Module "Outgoing calls"
• Module "Incoming calls"
• Module "Schedule of Work"
• Module "Interactive Voice Menu (IVR)"
• Module "Queues of Calls"
• Module "Groups of Calls"
• Module "Black list"
• Module "Managements of System Sounds"
• Module "Statistics"
• Module "The Written Talk"
• Module "Faxes"
• Module "CallBack"
• Module "Audio conference"
• Module "Voice Mail (Voice Mail)"
• Module "Quick setup" (fast setup)
• Module "Telephone directory"
• Module "OpenVPN Setup" (secure channel of communication) *

• - it is delivered optionally