The Tattelecom operator gives service of help desk 09 to outsourcing

The Digital Technologies company services calls of subscribers of "service 09" of the telecom operator Tattelecom.

Solution

The telecom operator Tattelecom on a contractual basis attracted call center Digital Technologies to rendering help services to the subscribers. In the course of interaction with Digital Technologies company completion of the solution "Infinity IP Call center" which allowed to provide an absolute guarantee of fault tolerance of a complex and to completely exclude break probability in acceptance and call processing was carried out. Based on work not only new architecture of reservation of work of a complex in general, but also essentially new jobs appeared.

At the beginning of 2012 the Digital Technologies company made the decision on significant expansion of the production capacities to 240 jobs of operators. Expansion was decided to make by creation of the additional independent platform of call center on 150 jobs.

Details

Implementation is complete within seven days, beginning from installation of servers in a rack, finishing with the first calls. A total quantity of servers in a server rack - 15, quantity of E1 of flows - 10, the number of stations Agate 5111E1 - 10. Six employees took part in the project.