EXPERT Snabzheniya (BIT:CRM 8)

The Following Functions Were Automated: Customer relationship management (CRM)

Description

In 1C: Accounting and Trade company (BIT) the company management of As Snabzheniya LLC addressed for the help in process automation of customer relationship management. Specialists "1C: Accounting and Trade" (BIT) for the purposes of automation of these tasks offered the software products "1C: Trade Management 8" and "to BIT:CRM 8".

Software "1C: Trade Management 8" solves the following problems:

• drawing up and the analysis of the plan of implementations by different characteristics of accounting on the basis of data analysis about sales for previous periods;

• comparison of the planned sales of products with actual;

• planning of the entering and outgoing payments;

• accounting of orders of buyers and tracking of stages of order fulfillment to the supplier;
• order placement of suppliers and control of their execution;

• formation of the payment schedule of funds expenditures;

• sales management (including wholesale, retail and commission trade);
• supply management;

• management of warehouse stocks;

• customer relationship management;

• analysis of a goods turnover of the enterprise;

• price analysis and management of price policy.

Software "BIT: CRM 8" is intended for increase in efficiency of sales by automation and process optimization of customer relations. The program is used in work of the commercial director, head of sales service, the head and managers of sales department, the head of marketing, company executive.

The program "BIT:CRM 8" solves problems:

• Sales management;

• Management of marketing;

• Analysis of sales and investments into marketing;

• Service and maintaining clients.

As a result of implementation the following indicators of activity of the company improved and there were new opportunities such as:

• increase in efficiency of sales and marketing activity;

• risk mitigation of loss of clients at diseases or dismissals of personnel;

• an opportunity to reveal stages of sales at which the greatest number of clients is lost;

• an opportunity to analyze, make decisions on segmentation of the customer base and to distribute efforts of personnel on the basis of objective data;
• control of work of sales personnel;

• convenient storage of all customer information;

• an opportunity to quickly plan work.

Specialists of "1C: Accounting and Trade (BITS)" company carried out program installation on 20 jobs. Also primary training of employees of the client in work with the program was provided.

Martynyuk A. D., the CEO comments on project deliverables: " for the organization of accounting at the enterprise and for the purpose of reduction of labor input of technology accounting processes by the management of our company the decision on automation of the enterprise based on the software product 1C: Trade Management 8 and the built-on configuration of AT:CRM 8 was made. AT:CRM software product 8 is ideal for start of automation of process of customer relations, allows to make implementation step by step, does not require a difficult methodological part on development of business sales process therefore our company selected the solution "AT:CRM 8". Quantity of the automated jobs — 20. We are satisfied with quality of the works performed by specialists of 1C Company: Accounting and Trade (AT). Qualified specialists 1C: Accounting and Trade (BITS) helped us to automate completely operational accounting by means of installation and setup of an information system and provided consultations on correct work with the software product. We are happy with quality of the work which is carried out by specialists of 1C Company: Accounting and Trade (AT Business Basis)".