PizzaOllis (Infinity Call Center)

According to Evgeny Stepkin, the Head of IT of PizzaOllis network, even at start of the project in the organization the uniform center of booking for all restaurants was created. In 2009, with growth of the company, increase in number of restaurants, and, therefore, and numbers of orders, there was a question of implementation of the "smart" program for work with customers. It had to give the chance to keep the bigger number of the subscribers expecting the reply of operator on the line, to keep statistics and the customer base, to carry out quality evaluation of service and to automatically send notifications by the SMS.

According to the results of the analysis, solutions proposed in the market, the management of PizzaOllis network, gives preference of Infinity from Weathervane Sale.

"We very much liked wide functionality and at the same time simplicity of work in the Infinity program, - Evgeny Stepkin tells. – If to speak about specific functions, most of all drew our attention to a possibility of tracking of the status of operators and listenings of a call recording and also detailed statistics, a user-friendly and clear interface. Especially it would be desirable to note as far as these tools were important and useful to us. Thanks to detailed statistics of Infinity, became possible easily to estimate service and service quality, to make the correct staff, and in case of receiving a claim from the client quickly to sort a situation thanks to a call recording. The voice menu of a system allowed to estimate competently advertizing efficiency, in time to inform customers on changes in a company performance, range and operating conditions of PizzaOllis".

According to Evgeny Stepkin, thanks to call center of Infinity waiting time of clients on the line was cut approximately by half (up to 20 seconds). The new digital stream of E1 for adoption of a bigger quantity of calls from clients was connected.