TT of the Security guard (BIT:CRM 8)

The Following Functions Were Automated: Customer relationship management (CRM)

Description

The direction of security company TT Sekyyuriti LLC of the help in process automation of customer relationship management addressed to 1C: Accounting and Trade company (BIT). "1C: Accounting and Trade" (BIT) for the purposes of automation of these tasks was offered by specialists the software product "BIT:CRM 8". The product "8" is intended to BIT:CRM for increase in efficiency of sales by automation and process optimization of customer relations. The program is used in work of the commercial director, head of sales service, the head and managers of sales department, the head of marketing, company executive.

The program "BIT:CRM 8" solves problems:

• Sales management;

• Management of marketing;

• Analysis of sales and investments into marketing;

• Service and maintaining clients.

As a result of implementation the following indicators of activity of the company improved and there were new opportunities, such as:

• increase in efficiency of sales and marketing activity;

• risk mitigation of loss of clients at diseases or dismissals of personnel;

• an opportunity to reveal stages of sales at which the greatest number of clients is lost;

• an opportunity to analyze, make decisions on segmentation of the customer base and to distribute efforts of personnel on the basis of objective data;

• control over work of sales personnel;

• convenient storage of all customer information;
• an opportunity to quickly plan work.

CEO, Tolmachev Denis Nikolaevich: "For the organization of accounting at the enterprise and for the purpose of reduction of labor input of technology accounting processes by the management of TT Sekyyuriti LLC the decision on automation of the enterprise based on the software product "by BIT:CRM 8 was made". The software product "8" is ideal for BIT:CRM for start of automation of process of customer relations, allows with to do implementation step by step, does not require a difficult methodological part on development of businesss-sales process therefore our company absorbed the solution "BIT:CRM 8". We are satisfied with quality of the works performed by specialists of 1C: Accounting and Trade company (BIT). Qualified specialists helped us to automate completely operational accounting by means of installation and setup of an information system and provided consultations on correct conducting accounting policy".