SCANEX (BIT:CRM 8)

The Following Functions Were Automated:

• Customer relationship management (CRM)

• Order placement of buyers

• Calculation of normative cost value of orders

• Pricing, price lists

• Analysis of sales of ABC/XYZ

• Sales planning

• Formation of the diagram of receipt of payments

• Settlement with buyers

• Monitoring and analysis of key indicators of activity of the enterprise

• Business process automation

Description

In SCANEX company (the engineering and technology center) a system "BIT:CRM 8" for the purpose of obtaining versatile operational information about a status of the customer base, volume and structure of sales, the organization of the loyalty program, control and correction of works of sales and other services was implemented

Key Features Automated in the Company:

• sales management and accounting in one program;

• sales plans;

• complete contact history with partners;

• personalisation of the relations;

• criteria of segmentation of the customer base;

• automatic filling of templates of commercial offers;

• problem definition to sales managers and control of their accomplishment;

• funnel of sales;

• efficiency analysis of marketing efforts;

• marketing polls and monitoring of customer satisfaction.

Specialists of data center "Accounting and Trade" (AT) carry out demonstration of a new product, installation and setup of a system, consultations on work in a system are rendered.

The software product on the functionality completely meets needs of the client.