Center management company (BIT:CRM 8)

The Following Functions Were Automated:

Customer relationship management (CRM)

Description

The company management Centre management company decided to automate management accounting using the software product "BIT:CRM 8".

The choice of the program "BIT:CRM 8" mainly was influenced by following features of a product:

• Ability to manage customer base;

• Planning block;

• Control of receivables and payment receipt;

• Control of marketing actions.

During implementation the presentation of the program during which the customer was convinced of compliance of its functionality to the current demands was held. After demonstration the decision on acquisition of the program was made.

Staff of the company "1C: Accounting and Trade (AT)" the software product "AT:CRM 8" was installed. Needs of the client for the software are satisfied.

The employee of the Center management company comments on results of implementation: "For the purpose of increase in efficiency of work with debtors and also to increase in efficiency of sales specialists "1C: Accounting and Trade" of BIT automated to us management accounting using software "BIT:CRM 8". The application solution based on "1C: Accounting 8", provided the company with all necessary tools as for the current control of settlement with clients, and for debt management in the average and long term.

During the project specialists of the company created the uniform customer base with preserving of complete history of customer relations, their preferences, acquisitions, bonuses and discounts; online access to information on deliveries is got, there was a possibility of the centralized storage of all agreements and other documentation that allows to guarantee existence of necessary documents and to support archive always in current status. After system implementation "BIT:CRM 8", company executives Centre management company had an opportunity of the versatile analysis of activity of the company, results of work of employees, thereby, having increased control and a possibility of planning of further activity.

Implementation was made by 1C: Accounting and Trade company (BIT) known as the largest company of 1C: Franchising network. Specialists carried out works on adaptation of a system and training of employees on work with it. We thank specialists of 1C: Accounting and Trade company (BIT) and we recommend to implement, service and be trained to this program in this company".