Stakos (BIT:CRM 8)

The Following Functions Were Automated:

• Order placement to suppliers

• Purchase planning

• Accounting of arrival of Inventories

• Accounting of non-invoiced deliveries

• Vendor relationship management

• Formation of the payment schedule to suppliers

• Settlement with suppliers

Description

For the purpose of automation and process optimization of customer relations the Stakos trading house was selected from the company the software product "BIT:CRM 8".

The client specializes in trade in automobile spare parts and component parts as famous foreign brands, and for cars of the Russian production.

Using the implemented configuration it was succeeded to automate the solution of the following tasks:

• The organizations of process of work with clients by calls accounting and contacts of clients with employees, personification of service and address work with clients;

• Control of use of the funds allocated for carrying out marketing efforts;

• Sales plannings and works with clients and also control of execution of such plans;

• Ensuring succession of work with the client, identification of the reasons of outflow of clients;

• Standardization of document flow and providing reliable operational and analytical information to participants of process.

The main functionality of the program are:

• Registration of events during the work with clients;

• Registration of appeals to the company concerning products or services;

• Registration of any characteristics of clients and/or contact persons of clients;

• Organization and holding polls of clients;

• Opportunity for work with document templates, including commercial offers;

• Full stroke of planning and accounting of marketing efforts;

• Possibility of sales planning and control of execution of the sales plan;
• Ranging and segmentation;

• Problem definition and control of their execution;

• Broad set of different reports.

The software product on the functionality completely meets needs of the client. By employees "1C: Accounting and Trade" (BIT) it is demonstrated opportunities of the software product and software installation. Now it is subscribed on information and technology support of the software product (ITS).