Trance Space (BIT:CRM 8)

The Following Functions Were Automated:

Customer relationship management (CRM) Scheduling of cargo transportation

Description

Trans Speys LLC specializes in rendering transport services. In March, 2010 by forces of specialists of firm – the franchisee "1C: Accounting and Trade" (BIT) in the company was implemented the software product "BIT:CRM 8".

The configuration "8" is intended to BIT:CRM for increase in efficiency of sales by automation and process optimization of customer relations. Use of this system allows to obtain versatile operational information about a status of the customer base, volume and structure of sales, to organize the loyalty program, to control and adjust work of sales and other services.

The implemented system allowed to solve the following problems:

• the organization of process of work with clients by calls accounting and contacts of clients with employees, personification of service and address work with clients;

• control of use of the funds allocated for carrying out marketing efforts;

• sales planning and works with clients and also control of execution of such plans.

As required specialists of 1C: Accounting and Trade company (BIT) give to the customer consulting and methodical support.

Nosenko Eduard Nikolaevich, CEO: "Our company dynamically develops. Except regulated accounting we need to conduct the history of work on each client, to see dynamics of development of customer relations, to carry out management accounting. After consultations with the manager of your company we made the decision to purchase the program "BIT:CRM 8" for 3 users — the main delivery and 2 licenses "BIT:CRM 8". Our organization is completely satisfied with the services and software products provided by the staff of 1C: Accounting and Trade company (BIT) and recommends to all interested persons cooperation with your company and also application of the software products developed by your company".