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Project

The Monsoon Accessorize-Russia retail network transfers regional IT infrastructure to outsourcing

Customers: Monsoon

Moscow; Trade

Contractors: Maykor (Meykor)
Product: Projects of IT outsourcing

Project date: 2012/05  - 2013/05

The Russian service company "CST Service" signed the contract on cooperation with Monsoon Accessorize-Russia on subscriber services of IT infrastructure of Accessorize retail network.

Objectives

Within the agreement "CST Service" will provide subscriber services of the automated jobs of cashiers and other equipment of 60 shops of Accessorize network. The geography of rendering services covers the Volga, Southern, Siberian, Central, Northwest and Ural federal districts.

Opinions

As noted in "CST Service", subscriber services are a new trend of technical service for retail companies. The convenience of such form of work with customers consists that the subscription fee is levied from the customer for not limited number of departures of engineers at any cases of detection of faults of the equipment. In addition in all new shops Accessorize engineers "Service" carry out by CST installation of equipment for video surveillance.

"We were interested in the new offer of "CST of Service" on subscriber IT service of our shops. We see for ourselves such form of cooperation with service company as the most acceptable and effective. The quality of work of engineers and speed of response to requests allows us to be sure that outlets are not threatened by failures in work" — Andrey Shtender, the Chief information officer of Monsoon Accessorize-Russia emphasized.

"Our new partner retail chain stores of Accessorize — the federal customer, cooperation with whom gives us new experience with the large network retailer. We offer a type of subscriber services of the client unusual still and we hope that the retail network Accessorize will appreciate all advantages of such approach to service of IT infrastructure — Stanislav Brodyansky, the vice president for business development "CST Service" noted. — The conclusion of one contract with "CST Service" helps the customer to save resources, to manage effectively business processes in the company and guarantees equally high-quality service in all regions of presence".